New American Muscle Rims didn't fit - Mustang Evolution

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Old 08-28-2015, 07:01 PM   #1
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New American Muscle Rims didn't fit

Totally my fault. Tried to stuff AM 2015 Performance Package style 20x10 rims in the front of my 2015 GT. Rim was WAY WAY too close to the strut. Absolutely no way it would be good with a tire mounted!!

So do I buy bolt on spacers for the front???....maybe 1/4 inch. Or do I go through the hassle and, I'm sure, expense of shipping back to AM? That is if they'll even take the two fronts back and exchange for the 8.5".

By the way, the rims are gorgeous, AM got them to me super quick and in perfect condition. Well packaged and protected. Yet ANOTHER great product from American Muscle and great execution.
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Old 08-28-2015, 08:12 PM   #2
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Just message amalexlazarus on here. It will be pain free and I'm sure they will cover it.
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Old 08-28-2015, 08:21 PM   #3
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Just message amalexlazarus on here. It will be pain free and I'm sure they will cover it.

Yeah I PM'd him. Dude is busy but top notch customer service. Personally, always had nothing but stellar interactions with AM. Hope the trend continues.
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Old 08-28-2015, 09:58 PM   #4
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Yeah I PM'd him. Dude is busy but top notch customer service. Personally, always had nothing but stellar interactions with AM. Hope the trend continues.
It's 11 on a Friday, never that busy.

I'm Sorry to hear they didn't clear but in my defense I pretty much talked you into them so it's 100% my fault.

Once im back on site Monday I'll have a return set up along with an exchange for the 8.5's and I'll get them shipped out for you asap.

No worries on the return shipping either that's on me. Let me know if you have any questions in the meantime and I'll shoot you a call on monday to have everything set up.

Have a great weekend!

Alex
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Old 08-28-2015, 10:01 PM   #5
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Just message amalexlazarus on here. It will be pain free and I'm sure they will cover it.
Thanks Nate!

You know I work fast and it's as pain free as an annual visit to the dentist.

Alex
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Old 08-28-2015, 10:16 PM   #6
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Alex......hugely awesome dude! Thanks for the reponse so late on a Friday!! And thanks a TON for taking care of this!!

I know you are busy and get a lot of messages in here and other forums. I'll shoot you a PM on Monday as a reminder and include my number if you need to call.

Again....THANKS! AM is kick azz AS USUAL!


Quote:
Originally Posted by AMAlexLazarus View Post
It's 11 on a Friday, never that busy.

I'm Sorry to hear they didn't clear but in my defense I pretty much talked you into them so it's 100% my fault.

Once im back on site Monday I'll have a return set up along with an exchange for the 8.5's and I'll get them shipped out for you asap.

No worries on the return shipping either that's on me. Let me know if you have any questions in the meantime and I'll shoot you a call on monday to have everything set up.

Have a great weekend!

Alex
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Old 08-28-2015, 11:24 PM   #7
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Feel like this needs to be posted

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Too soon?
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Old 08-28-2015, 11:26 PM   #8
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Originally Posted by AMAlexLazarus View Post
Thanks Nate!

You know I work fast and it's as pain free as an annual visit to the dentist.

Alex
Hopefully with a little less blood....
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Old 08-30-2015, 01:04 AM   #9
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New American Muscle Rims didn't fit

Whatever you do, never use spacers on front wheels. Big no no.
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Old 08-30-2015, 09:36 AM   #10
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Whatever you do, never use spacers on front wheels. Big no no.

Thanks. I won't. I did a ton of reading and learned.


I'm just hoping Alex can convince the powers that be at AM to ship my rims BEFORE they have to receive the rims I am exchanging!! I'm not wired for yet another prolonged wait.....lol.
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Old 08-30-2015, 09:47 AM   #11
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Rousch makes and sells a small ring that is sold thru AM that is used for that exact purpose to clear 20" rims on the front of 2014 and earlier models that "might" possibly be a solution for your 2015.

20's all the way around would look very cool if they don't stick out from under the front fender.
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Old 08-30-2015, 11:16 AM   #12
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Top notch customer service right there! Impressive.
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Old 08-30-2015, 12:04 PM   #13
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Top notch customer service right there! Impressive.
Yep!! This is precisely why I've bought all of my stuff for all 3 f my Mustangs from them and why I promote them locally to all Mustang owners I know.
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Old 08-31-2015, 09:22 AM   #14
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Originally Posted by dblhelx View Post
Alex......hugely awesome dude! Thanks for the reponse so late on a Friday!! And thanks a TON for taking care of this!!

I know you are busy and get a lot of messages in here and other forums. I'll shoot you a PM on Monday as a reminder and include my number if you need to call.

Again....THANKS! AM is kick azz AS USUAL!

Hey dblhelx

No problem. I'm always lurking around here so it's my pleasure especially on a Friday

I went ahead and had everything set up and you'll be receiving return info for the 10's along with a pair of pre-paid UPS return labels that will cover the shipping back to AM.

Again - This was my fault and I'm taking full responsibility for it!

I have your wheels on deck ready to be shot out and I'll be covering the expedited shipping for you to have them delivered on Wednesday.

Sorry I couldn't get them there tomorrow UPS has a few areas in the country where they're just physically unable to have ordered delivered overnight.

Don't hesitate to let me know if you're to have any questions at all about the return process and I'm here to help.

Alex
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Old 08-31-2015, 09:25 AM   #15
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Thanks. I won't. I did a ton of reading and learned.
I'm just hoping Alex can convince the powers that be at AM to ship my rims BEFORE they have to receive the rims I am exchanging!! I'm not wired for yet another prolonged wait.....lol.
Not to worry I'm having them put on a plane tonight and you'll have them Wednesday!

Quote:
Originally Posted by Hodor View Post
Top notch customer service right there! Impressive.
Hodor - We pride ourselves on our customer service here and while we may not be on the forums over the weekend (Hey, I need to sleep too) I'll usually take a look.

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Originally Posted by dblhelx View Post
Yep!! This is precisely why I've bought all of my stuff for all 3 f my Mustangs from them and why I promote them locally to all Mustang owners I know.
Thanks again for working with me on this and for your continued business and support, I really appreciate it!

Alex
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Old 08-31-2015, 09:58 AM   #16
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Precisely why I refuse to go anywhere else but American Muscle and exactly why I preach to all of my friends to use them! 3 Mustangs later I will only go here.

Alex, you are the man! I can't thank you enough for the incredible assistance!

ALREADY received the email for the order approval!

Now it's time to order (2) tires to fit the smaller rims, an SCT tuner, and F/R sway bars from AM.






Quote:
Originally Posted by AMAlexLazarus View Post
Hey dblhelx

No problem. I'm always lurking around here so it's my pleasure especially on a Friday

I went ahead and had everything set up and you'll be receiving return info for the 10's along with a pair of pre-paid UPS return labels that will cover the shipping back to AM.

Again - This was my fault and I'm taking full responsibility for it!

I have your wheels on deck ready to be shot out and I'll be covering the expedited shipping for you to have them delivered on Wednesday.

Sorry I couldn't get them there tomorrow UPS has a few areas in the country where they're just physically unable to have ordered delivered overnight.

Don't hesitate to let me know if you're to have any questions at all about the return process and I'm here to help.

Alex
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Old 08-31-2015, 10:48 AM   #17
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Precisely why I refuse to go anywhere else but American Muscle and exactly why I preach to all of my friends to use them! 3 Mustangs later I will only go here.

Alex, you are the man! I can't thank you enough for the incredible assistance!

ALREADY received the email for the order approval!

Now it's time to order (2) tires to fit the smaller rims, an SCT tuner, and F/R sway bars from AM.


All in a days work sir! Please don't hesitate to let me know if there's ever anything else I can help out with. Make a post, shoot me a PM, I'll see it.

Thanks again for working with me on this too!

Alex
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Old 08-31-2015, 11:05 AM   #18
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The nice thing about this forum and the reps is even if something does get "lost in the weeds" in an email customer service situation with AM, a rep here will fix it asap. I'd been waiting on a refund for awhile and finally PM'd Alex and the very next day the money was back in my account.
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Old 08-31-2015, 01:00 PM   #19
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The nice thing about this forum and the reps is even if something does get "lost in the weeds" in an email customer service situation with AM, a rep here will fix it asap. I'd been waiting on a refund for awhile and finally PM'd Alex and the very next day the money was back in my account.
Thanks for the kind words Scott - I'll be the first to admit as I used to be on the Email team that while there's occasionally excessive volume sometimes things can get lost in the mix. Above all I'm a pm, a post, or were a phone call away to get anyone some help.

Alex
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Old 09-02-2015, 07:43 PM   #20
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ALEX:

Thanks! New rims came today...QUICK....thanks to AM for the expedited shipping!!

They came in perfect shape, well protected and packaged and blemish free!

Great price....great product....great company!
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