How did they come to that conclusion?
Try what was said above if you have a stock quadrant. Pull up on it till you hear it click.
What kinda clutch do you have? Quadrant? Adjuster? Cable?
2016 VW GTI 2.0 Turbo
1989 Sonic Blue LX Coupe, 349 ci, TW heads, TFS Track Heat Intake, 75mm Accufab TB, 80mm ProM, 30 lb. inj, TKO, 3.73, 31 spline w/ TruTrac, MAC 1-5/8" LT headers w/ H pipe, Flowmaster, electric fan Moates QH
391 rwhp & 424 rwtq...Mustang Dyno 11.5@122mph