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Old 02-16-2014, 10:47 AM   #1
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AM. Raxiom GPS

Hello

I had this in dash GPS unit installed in my 2011 convertible V-6 yesterday.

Here are a few questions for the American Muscle people.

1. When navigating to a favorite (home) the GPS works fine but the clock is missing from the screen.

2. Plus the GPS measured speed I am traveling is not displayed.

Note these are both displayed when the GPS is not route planning.

3. Do I have to update the maps?


Thanks

Kevin


I am not real please with the location of the GPS antenna . The installing shop placed it up inside the dash above the Tach.
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Old 02-17-2014, 08:21 AM   #2
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Quote:
Originally Posted by b2673ad View Post
Hello

I had this in dash GPS unit installed in my 2011 convertible V-6 yesterday.

Here are a few questions for the American Muscle people.

1. When navigating to a favorite (home) the GPS works fine but the clock is missing from the screen.

2. Plus the GPS measured speed I am traveling is not displayed.

Note these are both displayed when the GPS is not route planning.

3. Do I have to update the maps?

Thanks

Kevin

I am not real please with the location of the GPS antenna . The installing shop placed it up inside the dash above the Tach.
I would recommend updating your maps, that's a good start. From there, I would go through all of the settings and make sure you everything set up properly for your liking. These were the first two things I did when installing the Raxiom Navigation in my 2011 GT!

Are you having issues with the GPS connection? If so, I would recommend taking it out of the dash and putting it at a different location. Most people run them to the back of the car and put them right above the rear windshield on the roof. I actually just ran mine to the back of the car and installed it on the deck lid above the rear seats. I haven't had any connection issues at all!

Completely these three things is a good place to start. My CS team can also help you with any questions you may have! Our Mustang Experts are here Monday-Friday from 9AM-9PM EST and Saturdays from 9AM-5:30PM EST. If you want to hit them up, their number is 866.727.1266. I can also have one of them call you directly.

-Dan
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Old 02-17-2014, 10:57 AM   #3
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Hello

Thanks for the reply.

Can I get a link to updating the maps?


What about the car speed and the clock missing when navigating to a favorite?

K
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Old 02-17-2014, 10:59 AM   #4
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Hello

Under the back window wont work so I am thinking of installing above the rearview mirror.


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Old 02-17-2014, 11:01 AM   #5
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OEM dash

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Old 02-17-2014, 11:03 AM   #6
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Raxiom Dash

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Old 04-02-2014, 06:55 AM   #7
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Hello

After continued problems with the GPS losing the signal I spoke the guys at AM. Low and behold others were having the same problem and it was determined the Raxiom GPS had a bad antenna. Get on the list for a new antenna and never hear anything. Call back then the scramble starts to get me a new antenna. Well it arrived this week and I will install it this weekend.

I hope this ends the GPS drama.

K
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Old 04-05-2014, 11:32 AM   #8
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Quick question how long are the gps map updates good for if you buy this setup? They lifetime updates or?
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Old 04-05-2014, 03:44 PM   #9
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Raxiom GPS

Update

New antenna arrived and I installed it this morning to include moving the receiver to the area up above the rear view mirror.

GPS worked fine driving around the neighborhood but this afternoon I took the Mustang out for a trip to Sam's club and as soon as I hit the interstate and was rolling along at 65 plus MPH the GPS lost signal.

WTH. It does start working again after the car is off for 5 to 10 minutes but once again it went out when I hit the interstate for the return trip home.

Map updates??? I stopped trying to figure that convoluted update system out until I get the GPS to work properly. I think they want me to pay for the first update but like I said I quit worrying about that until I get it working.

Rant off

K
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Old 04-05-2014, 09:33 PM   #10
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I can sense the frustration sorry to hear about the troubles howl it gets resolved as I am considering this system but not if there are more problems then benefits.

Curious if you have had two different GPS heads could it be the head unit problem? Warms up and electronics have issue shut off GPS not sure...
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Old 04-07-2014, 06:27 AM   #11
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Hello

Yes I was thinking the same thing

K
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Old 04-07-2014, 07:06 PM   #12
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B2 how long do you get map updates for since you bought it. I know your dealing with the frustration but curious about that also.
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Old 05-06-2014, 06:29 PM   #13
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definitely keep us updated, this seems like a piece that a lot of ppl here want. good luck sir
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Old 05-07-2014, 07:30 AM   #14
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Update

Frustration- AM seems to have started the ignore the problem and it will go away.

I know AM monitors this page. Time to step up and take the bull by the horns and get this fixed.

K
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Old 05-11-2014, 11:31 AM   #15
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Oh wow, was really close to buying the same set up. Sorry to hear
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Old 05-12-2014, 03:58 PM   #16
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Hello

I was rereading the installation guide this weekend. I am going to recheck the antenna connection on the back of the GPS unit as the instructions clearly state that this connection must be made with a wrench ( not finger tight) or you may have bad connectivity. I am working with a repaired knee so I am not sure I can do this right now.

I will post results soon.

K
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Old 05-12-2014, 04:04 PM   #17
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Good luck sir hope you get this figured out

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Old 05-27-2014, 08:11 AM   #18
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Update

I tried properly tightening the antenna connection to the back of the GPS.

The system could not pick up any GPS signal.

Call A-M tech help line

Have you tried hitting the reset button? WTH no that is not listed anywhere and the first time anyone said to try that. Great

Hit the reset button- No luck

Then I get from A-M Try updating your maps and maybe the software will update and solve the issue.

So last night I try updating the maps and only take the updates for the USA. No need for Canada, Europe or anywhere else. Reload the disk, hit the reset button and the system powers up.

Turn on the navigation and BOOM the GPS is getting signal. Late in the evening so I drop the top on the car and go for a test ride with the music turned up. Everything working great and I am heading home after about 20 minutes. WTH no signal again.

Same issue I have been having the entire time.

Right now the ball is in A-M lap.

Pretty pissed.

K
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Old 05-27-2014, 12:59 PM   #19
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b2673ad,

It's really unfortunate to hear about all of the trouble you've been going through to get the GPS signal to work. I'm personally not as familiar with the tech & specs of this particular Navi, but I do have someone here who is. If you send me your Last name and Shipping address I can have this person give you a call and trouble shoot the problem with you.

If you guys can't figure it out, we can do a few things. One, if we feel it's the unit itself than we could exchange this unit with a new one. Two, we could setup a return for a full refund for the Navi. We can do either of these options as long as we make sure there's not a simpler solution to fix the GPS signal loss.

Send me a PM when you get a chance with this info so we can move forward with this!

Shane
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Old 05-27-2014, 02:20 PM   #20
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Shane

PM sent

Kevin
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Old 05-29-2014, 08:19 AM   #21
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Wow well atleast AM is willing to replace or refund

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Old 05-29-2014, 08:26 AM   #22
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3 months to get to this point?
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Old 06-09-2014, 07:01 AM   #23
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Success


It appears like we have success but it wasa struggle.



Friday night I replaced the GPS andreconnected it to the existing antenna ( antenna #2) and I had the sameissue. No signal. As a last resort I installed the antenna thatcame with the replacement GPS (antenna # 3) and I move the antenna cable routing up throughthe passenger door molding and up over to the review mirror area. Bingo everything working like a champ. I did take the Mustang for 75 mile road trip on Saturday and used the route option on the GPS and itworked.



So at this point I am not sure what theissue was. GPS unit?, antenna? Or the routing of the antenna cable through thedash in front of the driver/steering wheel.

I am just glad I was able to get this GPS working.

3 months of frustration OVER.

K
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Old 06-09-2014, 08:37 AM   #24
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Glad 2 hear it finally worked out

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Old 06-11-2014, 04:58 PM   #25
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Still working fine
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Old 06-11-2014, 04:59 PM   #26
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Old 06-12-2014, 11:16 AM   #27
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Hello

It is kind of strange that the AM online reviews are all positive up to October 2013.

I know I sent a poor review in on the AM site and it never showed up.

After I give my unit some time to perform properly I will submit an updated review.

K
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Old 06-12-2014, 12:59 PM   #28
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Looks great man

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---------- Post added at 01:59 PM ---------- Previous post was at 01:58 PM ----------

Odd about the review tho

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Old 06-13-2014, 06:05 PM   #29
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Looks good glad it is working for you. Now that you have that part down you ever figure out the map update and how long you get them for ?
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Old 06-14-2014, 04:19 AM   #30
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Do you have to have sync to get this kit with the stereo/nav screen up top? I really want to change my stock base stereo with one like this but don't know where to start.
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Old 06-16-2014, 06:42 AM   #31
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Hello

So I had the Mustang out for a ride yesterday and the GPS is working fine.

A few issues-

1. I can't see the screen with my sunglasses on.

2. The only clock in my car is missing when using the GPS


Ideas?

K
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Old 06-16-2014, 04:48 PM   #32
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1. Probably because your sunglasses are polarized.

2. Touch the bottom right box. I can't check at the moment, but I think one of the boxes that pops up displays the time (although when you have an active route, it may be the arrival time only.)

Sidenote: Has anyone found out how to update the maps without just buying them. AM stated that the updates were free after the device is registered (and was a huge selling point for me), but that doesn't seem to be the case. Last time I asked AM support they pretty much just said go to naviextras.com, which wasn't really helpful.


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Originally Posted by Green5.0 View Post
Do you have to have sync to get this kit with the stereo/nav screen up top? I really want to change my stock base stereo with one like this but don't know where to start.
Yes, it even says such on the AM page.
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Old 06-17-2014, 08:46 AM   #33
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This seems likes its becoming a hassle


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Old 06-17-2014, 11:04 AM   #34
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Yes the map updates are free.

Plus I removed the maps that I will never use. I only need USA maps

K
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Old 06-17-2014, 12:13 PM   #35
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How did you get the updated maps? I have received config updates through naviextras, but no map updates. What map version are you currently on?
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