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Old 06-01-2011, 10:31 AM   #1
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Lethal Performance.com

So I tried to buy lowering springs from Lethal Performance yesterday (and a few other things). They said it would be a week before they could even ship the springs. They gave me no indication as to why until I sent an email inquiring what was the matter. They said they were shipping it from California to their Florida warehouse.
So I sent them an email asking if they were going to ship everything else then. (if you go on their site they brag of quick shipping). They said they would ship it the next day but not today- making it a full 7 days to get to me b/c of the weekend. When I complained, they refunded me against my wishes.
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Old 06-01-2011, 10:41 AM   #2
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Re: Lethal Performance.com

Quote:
Originally Posted by LSUstang View Post
So I tried to buy lowering springs from Lethal Performance yesterday (and a few other things). They said it would be a week before they could even ship the springs. They gave me no indication as to why until I sent an email inquiring what was the matter. They said they were shipping it from California to their Florida warehouse.
So I sent them an email asking if they were going to ship everything else then. (if you go on their site they brag of quick shipping). They said they would ship it the next day but not today- making it a full 7 days to get to me b/c of the weekend. When I complained, they refunded me against my wishes.
Sounds like they didn't want to deal with you or any attitude you may have shown. Lethal is one of the best companies out there to buy parts from.

Sometimes parts are not in stock and they have them on the way. I had the same thing happen with Late Model. It happens. People buy up your stock and you have to replenish it...then you are at the mercy of the supplier.

However, I do know it's sometimes better to not deal with belligerent customers...so if you were any kind of pushy/rude, they probably would rather you have your money back than have to deal with you and have you slam their name later.
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Old 06-01-2011, 11:09 AM   #3
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Re: Lethal Performance.com

After speaking with Lethal directly about this, it appears there is a good bit more to the story than just "some emailing".

In the future, patience will get you much further than getting frustrated and belligerent.
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