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Old 05-30-2013, 06:43 PM   #1
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warranty issue

I've recently had a clutch replaced at 42000 kms. The dealer i had do the work said they it was covered under warranty. What had happened was one of the springs broke causing it to not engage anymore. They told me they called ford and said there was considerable amount of heat on the clutch etc but it wasn't the cause of the spring breaking. They replaced it etc then a few weeks later I guess they sent the part to ford and the engineers had determined it was from abuse. The dealer says the total cost is 2500 but for some reason they tell me I only have to pay 1300. I'm wondering if they are able to make me pay the bill or not. I had a buddy who worked for ford a long time and he says if the dealer says it's under warranty and gets it confirmed by the manufacturer then the dealer has to take the hit as its their fault for doing all that work without sending that part in to ford
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Old 05-30-2013, 06:57 PM   #2
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Not sure how the laws work in Canada but I would check and see if they can legally do that. Seems shoddy to me and either way that dealer would be on my blacklist from now on.
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Old 05-30-2013, 06:58 PM   #3
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Don't pay, if anything, hire a lawyer.
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Old 05-30-2013, 07:02 PM   #4
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The lawyer will cost you more.
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Old 05-30-2013, 07:09 PM   #5
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The lawyer will cost you more.
I doubt that, a simple letter is all it would take.
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Old 05-30-2013, 07:25 PM   #6
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Tell them this...if I had known it wasn't going to be covered under warranty, I wouldn't have had you replace it. Unless you signed paperwork saying younger be responsible for the bill, they can't make you pay.
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Old 05-30-2013, 07:25 PM   #7
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Weeks later they decided you need to pay? That sounds shady. For a start I would want to hear that I owe for a warranty repair from Ford not the dealer.
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Old 05-30-2013, 07:50 PM   #8
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If that happened to me (here in the states) I wouldn't pay them a dime and I would never set foot in that dealership ever again. And if they wanted to press the issue, Id park in front of the dealership with a giant sign telling everyone what crooks they are. Canadian law may be different so this may be bad advice. Call Ford directly and see if you can resolve this issue without getting a lawyer...
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Old 05-30-2013, 08:52 PM   #9
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I doubt that, a simple letter is all it would take.
+1 there is no way they'd take that too court. Unless you signed paperwork saying that later on if they find you abused it you have to pay for it. Sounds like they are trying to scam money out of you.
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Old 05-31-2013, 07:12 AM   #10
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