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Old 08-14-2012, 05:19 PM   #1
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The butthurt thread

This post is about to be filled with soooo much butthurt.

So I take my Mustang to the dealer (who will remain unnamed for their protection) yesterday and drop it off to get the oil changed, tires rotated, have them check the cabin filter, and because the vents do not blow on the floor, all of which I could easily do myself but I have prepaid maintenance so I let them, and I tell them that I will pick it up tomorrow (which is today). Having the prepaid maintenance I should not have to pay for ANYTHING that I have listed here except for the upcharge portion of the synthetic oil.

Today I go to pick it up, and my bill was $108 and change. I immediately ask the service advisor why?

He tells me $30 for the synthetic oil (ok, good I knew that!) and $71 and change for the CABIN FILTER. ok we all know dealer prices are outrageous, yea I get why it's expensive, but why am I paying for this at all? He tells me it is not covered by the maintenance plan.

BS?

not sure, I let it go and pay and am told my car will be pulled around front shortly... ok, kinda butthurt but o well. the gentleman in the car pulls outside and I'm standing in front of the car when he pulls up to the sidewalk when I see about a 2 inch gash staring me in the face on my GT/CS fascia.

WTF!!!!!!

MORE BUTTHURT!!

I immediately show him and he is very cooperative and says "if you say it wasn't there I'll take your word for it, let me get this replaced for you."

AWESOME!!

Look some more at the car and notice that both the front tires are in the reverse direction....

again, more butthurt and wtf ensues

guy looks at me and says that was not the first time that tech had done that and was going to get his *** ripped. more inspection on the car I find one tire that had OBVIOUSLY been rubbed up against a curb.

WTF/BUTTHURT


then I look underhood and see where they spilled oil when refilling on my motor

WTF/BUTTHURT..... AGAIN for the 17th time


service manager promised to look into the maintenance plan, informs me that IT IS their policy to call customers before performing work that will cost money, is going to get the tires back in the right direction, and is replacing my fascia.

PHEW!!

never had anything but great experiences with that dealer, but this is one of those moments that makes you so aggravated At the end of it all I find out that this gentleman is the service manager so I do believe that everything will be taken care of. I understand accidents happen, all I ask is that they fix it.

END RANT[COLOR="Silver"]

---------- Post added at 06:19 PM ---------- Previous post was at 06:16 PM ----------

If you don't care to read it all, read the bold and you will get the gist
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Old 08-14-2012, 05:22 PM   #2
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Are you shure its not Walmart disguised as a dealership
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Old 08-14-2012, 05:25 PM   #3
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Re: The butthurt thread

I really wonder how lazy and ignorant some people can be nowadays to do that type of stuff.
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Old 08-14-2012, 05:35 PM   #4
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Originally Posted by Soccerluvr4
I really wonder how lazy and ignorant some people can be nowadays to do that type of stuff.
I had Walmart patch a tire for me. It took 3 hours and all they did was put a plug in my tire and charge me $40.
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Old 08-14-2012, 05:39 PM   #5
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Just... WOW!!! I've never had to deal with service departments at Ford dealerships, but you got me worried. I drove an 81 Escort for 11 years that I maintained myself. Ins. Co. totaled it after some drunk made a left turn in front of me ( it still had the original battery). I had an 06 focus that I took to a Nissan dealer because I used to take the wife's Pathfinder there. Now with this GT I think I better take it to a Ford place. I guess I'll have to research the ones near me?
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Old 08-14-2012, 05:59 PM   #6
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Re: The butthurt thread

this is a great dealer, sometimes stuff just happens, and they're taking care of it, so don't worry, I really just needed to vent
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Old 08-14-2012, 06:12 PM   #7
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Re: The butthurt thread

Quote:
Originally Posted by GrabberBlue5.0 View Post
this is a great dealer, sometimes stuff just happens, and they're taking care of it, so don't worry, I really just needed to vent
I hear ya on that, if they are good and it is just this time you had problems thats different. Good thing they are taking care of it.
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Old 08-14-2012, 06:20 PM   #8
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Re: The butthurt thread

Quote:
Originally Posted by GrabberBlue5.0 View Post
This post is about to be filled with soooo much butthurt.

So I take my Mustang to the dealer (who will remain unnamed for their protection) yesterday and drop it off to get the oil changed, tires rotated, have them check the cabin filter, and because the vents do not blow on the floor, all of which I could easily do myself but I have prepaid maintenance so I let them, and I tell them that I will pick it up tomorrow (which is today). Having the prepaid maintenance I should not have to pay for ANYTHING that I have listed here except for the upcharge portion of the synthetic oil.

Today I go to pick it up, and my bill was $108 and change. I immediately ask the service advisor why?

He tells me $30 for the synthetic oil (ok, good I knew that!) and $71 and change for the CABIN FILTER. ok we all know dealer prices are outrageous, yea I get why it's expensive, but why am I paying for this at all? He tells me it is not covered by the maintenance plan.

BS?

not sure, I let it go and pay and am told my car will be pulled around front shortly... ok, kinda butthurt but o well. the gentleman in the car pulls outside and I'm standing in front of the car when he pulls up to the sidewalk when I see about a 2 inch gash staring me in the face on my GT/CS fascia.

WTF!!!!!!

MORE BUTTHURT!!

I immediately show him and he is very cooperative and says "if you say it wasn't there I'll take your word for it, let me get this replaced for you."

AWESOME!!

Look some more at the car and notice that both the front tires are in the reverse direction....

again, more butthurt and wtf ensues

guy looks at me and says that was not the first time that tech had done that and was going to get his *** ripped. more inspection on the car I find one tire that had OBVIOUSLY been rubbed up against a curb.

WTF/BUTTHURT


then I look underhood and see where they spilled oil when refilling on my motor

WTF/BUTTHURT..... AGAIN for the 17th time


service manager promised to look into the maintenance plan, informs me that IT IS their policy to call customers before performing work that will cost money, is going to get the tires back in the right direction, and is replacing my fascia.

PHEW!!

never had anything but great experiences with that dealer, but this is one of those moments that makes you so aggravated At the end of it all I find out that this gentleman is the service manager so I do believe that everything will be taken care of. I understand accidents happen, all I ask is that they fix it.

END RANT[COLOR="Silver"]

---------- Post added at 06:19 PM ---------- Previous post was at 06:16 PM ----------

If you don't care to read it all, read the bold and you will get the gist
Man thats why i never take my baby nowhere,,i do it all myself,,if i dont know how,,, i figure it out..Even tires ,,i take them off and have them mounted and balanced and i put them back on,,They just throw the lift legs under and go up with the lift,,not caring what they crush..Nobody takes any pride..Of course thats what i do everyday,,is work on cars,,but its fleet,,so theres no performance cars to work on,,but i love what i do

---------- Post added at 05:20 PM ---------- Previous post was at 05:16 PM ----------

Quote:
Originally Posted by GrabberBlue5.0 View Post
This post is about to be filled with soooo much butthurt.

So I take my Mustang to the dealer (who will remain unnamed for their protection) yesterday and drop it off to get the oil changed, tires rotated, have them check the cabin filter, and because the vents do not blow on the floor, all of which I could easily do myself but I have prepaid maintenance so I let them, and I tell them that I will pick it up tomorrow (which is today). Having the prepaid maintenance I should not have to pay for ANYTHING that I have listed here except for the upcharge portion of the synthetic oil.

Today I go to pick it up, and my bill was $108 and change. I immediately ask the service advisor why?

He tells me $30 for the synthetic oil (ok, good I knew that!) and $71 and change for the CABIN FILTER. ok we all know dealer prices are outrageous, yea I get why it's expensive, but why am I paying for this at all? He tells me it is not covered by the maintenance plan.

BS?

not sure, I let it go and pay and am told my car will be pulled around front shortly... ok, kinda butthurt but o well. the gentleman in the car pulls outside and I'm standing in front of the car when he pulls up to the sidewalk when I see about a 2 inch gash staring me in the face on my GT/CS fascia.

WTF!!!!!!

MORE BUTTHURT!!

I immediately show him and he is very cooperative and says "if you say it wasn't there I'll take your word for it, let me get this replaced for you."

AWESOME!!

Look some more at the car and notice that both the front tires are in the reverse direction....

again, more butthurt and wtf ensues

guy looks at me and says that was not the first time that tech had done that and was going to get his *** ripped. more inspection on the car I find one tire that had OBVIOUSLY been rubbed up against a curb.

WTF/BUTTHURT


then I look underhood and see where they spilled oil when refilling on my motor

WTF/BUTTHURT..... AGAIN for the 17th time


service manager promised to look into the maintenance plan, informs me that IT IS their policy to call customers before performing work that will cost money, is going to get the tires back in the right direction, and is replacing my fascia.

PHEW!!

never had anything but great experiences with that dealer, but this is one of those moments that makes you so aggravated At the end of it all I find out that this gentleman is the service manager so I do believe that everything will be taken care of. I understand accidents happen, all I ask is that they fix it.

END RANT[COLOR="Silver"]

---------- Post added at 06:19 PM ---------- Previous post was at 06:16 PM ----------

If you don't care to read it all, read the bold and you will get the gist
i would make sure they put all the clips back where they took the cabin filter out,,im not sure about the newer mustangs but mine pretty hard to get to
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Old 08-14-2012, 06:33 PM   #9
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Re: The butthurt thread

Man, that's crazy! You should have them add on a couple free oil changes or something to compensate you for your time. Sounds like they need to fire the new kid.
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Old 08-14-2012, 08:08 PM   #10
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Quote:
Originally Posted by Saucywalnuts

I had Walmart patch a tire for me. It took 3 hours and all they did was put a plug in my tire and charge me $40.
Holy ***** that is outrageous. At our stealership we only charge 15 plus tax. And I can do it 20 minutes.
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Old 08-14-2012, 08:28 PM   #11
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I'm so sorry I HATE when people treat your stuff like trash, glad its after the AM show huh??? I'm sorry again man :/
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Old 08-14-2012, 08:31 PM   #12
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Re: The butthurt thread

lol yea, it's all good, I told the guy that I KNEW it wasn't there on sunday because of a car show
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Old 08-14-2012, 08:32 PM   #13
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Quote:
Originally Posted by GrabberBlue5.0
lol yea, it's all good, I told the guy that I KNEW it wasn't there on sunday because of a car show
Still that's nuts they messed that all up, my dads in shock over here too. Its just nuts!
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Old 08-14-2012, 09:03 PM   #14
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Re: The butthurt thread

Most others have said it all, but your butt hole must be the size of a basketball after that experience.
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Old 08-14-2012, 09:15 PM   #15
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I only let people I personally know work on my car, because anyone else fs it up. I also pull the car in and out of the shop.
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Old 08-14-2012, 09:20 PM   #16
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Re: The butthurt thread

WTF/BUTTHURT..... AGAIN for the 17th time[/B]

YEEOWCH!!!!!!

Did they kiss you after the rape?
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Old 08-14-2012, 09:28 PM   #17
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Yea... I mentioned the fascia lol
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Old 08-14-2012, 09:41 PM   #18
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Wow! Just wow! I'm like you and understand that shat happens, but there should always be an inspection by a seasoned tech or service manager before presenting a car to a customer. It's just a routine that should never be skipped. Glad to hear they will get you straightened out.
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Old 08-14-2012, 09:53 PM   #19
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Re: The butthurt thread

Having a calm head on your shoulders will get you further than being a hot head. Good deal!
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Old 08-14-2012, 10:10 PM   #20
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Quote:
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Having a calm head on your shoulders will get you further than being a hot head. Good deal!
Yea, it's tough sometimes, but I stayed calm... Now if they don't follow through then I probably will lose my mind lol, but I'm sure they will

---------- Post added at 11:10 PM ---------- Previous post was at 11:09 PM ----------

Having worked in the auto repair industry I was always far more willing to work with, help out, and go the extra miles for decent customer not the ones that would raise hell
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Old 08-14-2012, 10:50 PM   #21
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I wish the dealership near me was as good about stuff as yours is. I am looking for a new place to take mine because they can't figure out how to close my hood, they have bent my rings on my hood pins by forcing then on because they didn't close the hood and have now scratched the crap out of my brand new hood pins I just replaced. Oh and they always forget the windshield washer fluid, not a huge issue, but I use it living in SC and it just makes you wonder what else they missed.
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Old 08-15-2012, 08:15 AM   #22
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Re: The butthurt thread

Wow.
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Old 08-15-2012, 08:46 AM   #23
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Re: The butthurt thread

you have to realize the maintenance plans are basically a way for you to give the dealership MORE money and get nearly nothing in return. Its a scam 99% of the time.... they tried to sell me one and its just simply worthless can you cash it out/
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Old 08-15-2012, 12:28 PM   #24
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Yea I can sell it back... Waiting to see what the service manager says
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Old 08-15-2012, 06:25 PM   #25
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Wow man. Way to keep your cool. I'm surprised the dealership didn't comp you. I would've had a conversation with the sales manager articulating that the sum total of your butthurts made you question if they rated your business again. That's the problem with regular volume dealerships. They make money on quantity. I've got a local Ford here that will never see my Stang because they are a volume dealer and I've heard nothing but bad things. Prepaid maintenance plans are awesome but I'm sure you know that no one will treat your ride as well as you do. I hope it all worked out.
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Old 08-20-2012, 04:36 PM   #26
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I would have been freaking out and would have asked what they are going to do now for the inconvenience of your time.
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Old 08-22-2012, 01:37 AM   #27
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I have had terrible experiences with the dealership too, but mine was with a Chevy dealership. When I got the car for the first time it had tree sap all over it and there are NO trees at the dealership. Even the retailer said it was weird, but then I take it home go about as usual and my dad comes home and inspects the car. He notices the front lip is DANGLING off and is broke completely, like someone went to far over the curb when parking and then backed it breaking it. We call the dealership and he said it is my fault even though I haven't even had it a whole day and I haven't parked any where with curbs it hit anything. He says he will look at it when u bring it in to get detailed again cause they did a horrible job when I got it. So went to the dealership dropped it off for detailing at 12 didn't get done until 7 a night (7hrs to detail? Wtf?) we get there and my dad notices right away that someone scraped the left corner of the front end were it looked like someone hit another cat or that someone backed into it. Salesman said that the detailers said it was like that when they got it and that it was my fault again. My dad starts rubbing it with his shirt and some of the crap is coming off. He tells the salesman that if it happened before I brought it here and they were supposed to be doing a full detail how is he wiping away some of the crap (paint?). We left and never went back. We think the people in the back did it on purpose cause of some things that were said when we went to the back to look at the car. The detailers and everyone in the back kept making smart remarks about how such a nice car is being given to a teenager (16 at the time). Never taking it to the dealership again!
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Old 08-22-2012, 02:35 PM   #28
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Re: The butthurt thread

I would've gone straight to the Service Manager about those @$$holes or even the GM of the dealer, or I would've just went hulk mode, depends on my total mood that day. I can deal with a lot of BS, but disrespect will send me over the top immediately every time
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Old 08-22-2012, 03:00 PM   #29
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I would've gone straight to the Service Manager about those @$$holes or even the GM of the dealer, or I would've just went hulk mode, depends on my total mood that day. I can deal with a lot of BS, but disrespect will send me over the top immediately every time
+1 agreed!!! Fixing to be 20 here in oct and I can't stand when I'm trying to be taken seriously about things like an adult and older people (especially dealerships) just act like your either not serious, treat you rudely, talk down to you, and just act plain ignorant.( yet I can understand because of all the young guns who wanna take new rids out and not buy) but at least give us your full attention like you would if a rich person walked in( just saying give us the chance to talk like an adult and to be treated as one... Then if the kid is a little *** then by all means be a d@&k)...... There are us good ones! Lol
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Old 08-22-2012, 03:58 PM   #30
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The thing is I did got to the service dealer and he of course backed up the employees. The thing is though my mom even tried explaining that I graduated high school two years and that's why I was getting a nice car to the people in the back, but they didn't car. All they saw was a teenager getting a nice car and they were pissed. But I guess it is a very bad lesson learned, which is why now when I need something done on the car I will look it up online and just get my dad to help me since he used to own his own car shop.
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Old 08-22-2012, 04:06 PM   #31
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I remember when i was younger, like 8 or 9, i was jumping on my trampoline and jumped too far and smacked my *** bone right on the bar that goes around the outside of the trampoline. It was the worst pain ever. I was def butthurt.
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Old 08-22-2012, 04:34 PM   #32
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I remember when i was younger, like 8 or 9, i was jumping on my trampoline and jumped too far and smacked my *** bone right on the bar that goes around the outside of the trampoline. It was the worst pain ever. I was def butthurt.
Hahaha ROFL!!!
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Old 08-22-2012, 04:54 PM   #33
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I remember when i was younger, like 8 or 9, i was jumping on my trampoline and jumped too far and smacked my *** bone right on the bar that goes around the outside of the trampoline. It was the worst pain ever. I was def butthurt.
I was jumping on my pogostick rite after the rain, hopped on a wet metal grate, WHAM!! Thought i broke my tailbone......also very butthurt
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Old 08-22-2012, 05:27 PM   #34
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Originally Posted by fomoco4life

I was jumping on my pogostick rite after the rain, hopped on a wet metal grate, WHAM!! Thought i broke my tailbone......also very butthurt
Dang bro, yea tailbones hurt bad!! It hurt to sit on the crapper to take a dump for like a week after i did it! Sooo butthurt!
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Old 08-26-2012, 02:53 PM   #35
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Re: The butthurt thread

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not sure, I let it go and pay and am told my car will be pulled around front shortly... ok, kinda butthurt but o well. the gentleman in the car pulls outside and I'm standing in front of the car when he pulls up to the sidewalk when I see about a 2 inch gash staring me in the face on my GT/CS fascia.
Sounds like one of the service guys let his teenage son take the car out for a brief stroll....
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