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Old 03-11-2013, 04:43 PM   #1
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I will not order from these guys ever again. I Put an order in 3 weeks ago for painted window louvers and I called last week to check up and they could not even tell me the status of my order. Then I received an email this morning saying we are sorry but your Louvers have not made it to the paint shop yet and you can expect for them to ship in about a week to week and a half. Are you kidding me over a month to get some damn Louvers, ridiculous.
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Old 03-11-2013, 04:48 PM   #2
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That story ruins the chances of them ever getting my business. Thanks for speaking up

---------- Post added at 03:48 PM ---------- Previous post was at 03:47 PM ----------

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I will not order from these guys ever again. I Put an order in 3 weeks ago for painted window louvers and I called last week to check up and they could not even tell me the status of my order. Then I received an email this morning saying we are sorry but your Louvers have not made it to the paint shop yet and you can expect for them to ship in about a week to week and a half. Are you kidding me over a month to get some damn Louvers, ridiculous.
I'm up in San Antonio and also have a JK. Let me know if your ever around to hit some trails!
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Old 03-11-2013, 04:54 PM   #3
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I would man but I am in Maryland now
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Old 03-11-2013, 04:56 PM   #4
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I would man but I am in Maryland now
Oh nice! Beautiful stang as well!! I hope you get your louvers
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Old 03-11-2013, 05:00 PM   #5
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Oh nice! Beautiful stang as well!! I hope you get your louvers
Thanks! Funny thing with the louvers is now I might not even get them and just put the money towards BMR LCA from American Muscle. I never had problems with AM only reason I ordered from stage 3 is the fact that AM didn't have the louvers I was looking for. I learned my lesson and will only order from AM.
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Old 03-11-2013, 06:11 PM   #6
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They are slow. I don't know why..


I try not to order from them.
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Old 03-11-2013, 06:57 PM   #7
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It took me a month to get my louvers from them as well. The only reason I ordered from them was because they are the only place that carries DG Custom Auto louvers which are the only stick-on louvers I like the look of. After this experience I will only order from them if nobody else carries what I'm looking for.
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Old 03-11-2013, 07:06 PM   #8
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It took me a month to get my louvers from them as well. The only reason I ordered from them was because they are the only place that carries DG Custom Auto louvers which are the only stick-on louvers I like the look of. After this experience I will only order from them if nobody else carries what I'm looking for.
Yep, the DG customs are what I had on order and for the same reason, no one else carries them. How do you like the quality of DG?
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Old 03-11-2013, 08:58 PM   #9
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Isn't the first time I've seen a thread like this about them. I won't buy from them period.
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Old 03-11-2013, 09:49 PM   #10
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Isn't the first time I've seen a thread like this about them. I won't buy from them period.
That was my first and last experience with them
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Old 03-11-2013, 11:14 PM   #11
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I have ordered from them in the past with zero problems. Sorry you had bad luck with them.
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Old 03-12-2013, 07:30 AM   #12
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Yeah, they're a pain.

They sold me my full pypes exhaust system when the site stated it was in stock. I ordered, email immediately said out of stock. They wouldn't refund my money without hassle. They offered to just hold the money and fill the order as necessary but I said no, I will just buy it on AM. They didn't reply for days then finally when I called they refunded the difference.
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Old 03-12-2013, 09:44 AM   #13
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I'm having the same issue with them right now! I ordered a catback exhaust kit and it's been taking them forever to even get the order ready to ship. I've ordered stuff from them before and haven't had any issues and it seems like in the past few months they've just lost their sense of efficiency and customer service. So I know exactly where you're coming from.
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Old 03-12-2013, 09:50 AM   #14
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Yes, the orders sit in this "processing" state forever. just walk over, pick it up and box it up. Very simple.
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Old 03-12-2013, 10:02 AM   #15
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I ordered a piece andtook 3 days to ship it, I told them I would never order thru them again either...
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Old 03-12-2013, 06:10 PM   #16
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Yes, the orders sit in this "processing" state forever. just walk over, pick it up and box it up. Very simple.
You would think.
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Old 03-12-2013, 08:17 PM   #17
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I use them because they offer military discount and they're 30 mins from my house lol. They've always been helpful, professional, and courteous to me. Been doing business with them for over 5 years. Not every transaction goes perfect. However, your situation does seen like someone dropped the ball completely. Now have they offered any compensation on the foul up? I know American muscle or late model restoration would do just that.
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Old 03-12-2013, 08:47 PM   #18
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I use them because they offer military discount and they're 30 mins from my house lol. They've always been helpful, professional, and courteous to me. Been doing business with them for over 5 years. Not every transaction goes perfect. However, your situation does seen like someone dropped the ball completely. Now have they offered any compensation on the foul up? I know American muscle or late model restoration would do just that.
They can keep there military discount and no they didn't offer any kind of compensations so I just asked for my money back.
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Old 03-12-2013, 10:02 PM   #19
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Strange,...I'd expect them to offer something for your trouble. I'm gonna have to ask him about it next week when they sponsor my local shops dyno day.
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Old 05-30-2013, 06:12 PM   #20
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I worked with these guys in the past and had issues. They are so busy that they are slow to respond no matter how much you spend. Bottom line they came around and settled with a compromise. Any company can have issues with employees work, but immediately acknowledging it and rectifying the situation quickly for the customer particularly when it's your fault should be a no brainier. That said, the people that I dealt with we're good people, but they should spend a few more dollars and get a few more staff to help manage the demand.
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Old 05-30-2013, 06:27 PM   #21
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I love stage 3. NEVER had an issue. Bought my trufiber hood for my 07 GT from them because they price matched and they had excellent customer service. Sorry you had such a bad experience. But I still look at AM first for anything. And they shipped my hood exceptionally fast.
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Old 05-30-2013, 06:38 PM   #22
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AM is the business... Customer services number one and reliable shipping. If it say in stock, it's shipping that day no question. Also have had good luck with JDM......
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Old 05-30-2013, 08:05 PM   #23
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I've had good experience with stage 3 every time I've ordered from there. I bought a shifter from there awhile back and it got to my house in 3 nights after I ordered it.

American muscle has been awesome for every purchase also. I use AM and stage 3 for all my purchases
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Old 05-30-2013, 09:29 PM   #24
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Guess I may have to rethink the purchase I was going to make tomorrow. $50 cheaper there than AM with the discount code... Decisions decisions
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Old 05-30-2013, 09:39 PM   #25
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Old 05-30-2013, 10:18 PM   #26
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Guess I may have to rethink the purchase I was going to make tomorrow. $50 cheaper there than AM with the discount code... Decisions decisions
AM price matches....
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Old 05-30-2013, 10:24 PM   #27
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AM price matches....
+1000
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Old 05-31-2013, 09:42 PM   #28
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damn good thing I seen this post. I was thinking of ordering the DG billet grill from them.
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Old 06-01-2013, 01:19 PM   #29
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I ordered a bumper from them in the past and had no problems, AM's shipping is hard to beat though.
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Old 06-01-2013, 03:23 PM   #30
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I ordered from stage 3 as well order took forever until I finally just cancelled it. Then they told me they can't cancel because its shipped I finally got in touch with someone who cancelled it. Then I just went with AM ever since.
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Old 06-01-2013, 05:59 PM   #31
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Just ordered my gears and gear kit from them, they were actually cheaper than all other sites and they price match as well. Hopefully I don't have any issues with their shipping.
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