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Old 07-02-2013, 06:34 AM   #1
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Shady Dealer or Being Paranoid?

I'm currently in the process of trading my car for a '14 GT and my dealings with the dealer seem to be a bit shady thus far. Well, to me, at least. I could just be paranoid so I'm looking for other opinions. Prepare yourself, wall of text is inbound...

So, rewind about 5 days ago and my wife and I drop by a Ford dealership to see what they thought my trade was worth and to work on picking up a new GT. We play the whole haggling game, come to terms with price for each vehicle and we're then escorted to financing. At this point, we've been at the dealership for about 2 or so hours, we're both hungry and basically ready to get the deal done and GTFO. There's the first issue. Anyway, back to the story. We are shuffled off to financing and we speak to the finance manager. Seems like a nice, straightforward dude. I had mass amounts of equity in my trade so he doesn't pull the typical, "Well, you should consider life insurance, GAP, etc." so I'm thinking they're not here to yank chains and they are honest. Well, as honest as a dealer could be. We already had a set OTD price agreed upon for the difference in cost between my car and the GT, along with tax and all other fees. He confirms this when we walk into his office. He then begins typing away and putting all our info into the system. I manage to get a decent rate and he begins talking about payment. This is where it gets odd. The payment is nearly $80 or so more than I expect. With my previous trade, I had a similar amount of equity and the car I was trading for was priced near the same as the GT so the payment just doesn't make much sense. As mentioned previously, though, the wife and I are both tired and hungry, I shrug it off since the rate was a bit higher than my last and we go on about our merry way. We were given the cell numbers of both my sales guy (who is also the sales manager) as well as the finance manager. They both said to call or text any time. Sounds good.

Later that evening, the payment numbers are bothering me. I keep telling the mrs. that there's no way it's right. I whip out my trusty smart phone and start checking various auto loan calculators. Why, oh why, didn't I do this prior to leaving the stealership? Sure enough, the payments are about $80 or so too high. By this time, the dealer is closed so I text my sales guy and let him know what's up. He replied and assured me he'd have the finance guy call me the next day so we can work it out. The next day comes and I hear nothing. I text both the sales guy and finance guy and no response. I call their cell's. No response. I call their desk phones. No response. OK, calm down larrimus, they could be busy. I let it stew the rest of the day, hoping I'll hear back. No dice. Next day comes and I still haven't heard anything. I try calling both again. Nothing. Alright, this is annoying. It's not like we're talking about a base model Kia here, the total deal here is nearing $38k. Not very reassuring. So, I grab the keys to my trusty stead, Old Man Brown (Honda Accord) and shuffle to the dealership. The dealer is about a 45 minute drive each way so a hassle but worth it considering what's up. I walk in and ask to speak to the finance dude. Thankfully, he's there and doesn't have a customer at the moment. He says he has someone coming in in a few minutes but I don't really care...I'm here, let's do this. He goes over the paperwork, checks some things on the computer and says there's nothing wrong. Really? You sell how many cars? This amount at this rate should not equal that payment. A finance guy should know this. After more looking and assuring me the "system is rock solid" and "it doesn't make mistakes", he sees that he's taxed me twice. Yep. There was tax included in the OTD price and he threw tax on top of that. Wonderful. Whatever, clerical errors happen and we're all human. He says he will do what he can to stop the paperwork but won't be able to do so until the following Monday (this is a Saturday). Fine. He assures me he'll let me know when it's done. I leave a bit more pleased than before and go home.

Monday arrives. I wait until a bit after lunch and shoot a text his way, asking how things went and if there was anything he needed from me at this point. No response. I wait all day and shoot one more text his way last night, around 8ish pm. Still, no response. Fantastic.

At this point, I'm quite aggravated. Neither my sales guy nor the finance guy will respond to texts or phone calls. I don't mind making the trek and stopping in again but I really shouldn't have to, they should be willing to update me. For all I know, the original paperwork could've went through and I'm on the hook for an incorrect amount. I know the legalities of being double taxed are definitely in my favor but I want the issue corrected instead of them cutting me a check and sending me on my way. I'll still owe interest on that amount, after all.

So, do you guys and gals think they're being shady or am I just overly paranoid? What would you do in my situation?

Oh, if you stuck in there and read that whole spiel, kudos to you. You now get 5 cool points.
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Old 07-02-2013, 06:59 AM   #2
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Shady. I expect you to answer my call or call me back. Your making them money. That's b.s.and I would go out of my way to let them know that it. Ask for the owner of the companies number. Then give him a ear full.
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Old 07-02-2013, 07:00 AM   #3
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all dealers are shady and I would be pounding down their door everyday until they fixed the problem....!
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Old 07-02-2013, 07:04 AM   #4
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all dealers are shady and I would be pounding down their door everyday until they fixed the problem....!
45 min drive one way.
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Old 07-02-2013, 07:29 AM   #5
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Can you change dealerships at this point or no?
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Old 07-02-2013, 07:31 AM   #6
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I know it sucks but yeah you need to make them know they cant pull that crap, theyve probably done that to everyone and taken advantage of it, nobody ever reads thru a contract when they get a new car and dealers know that, thats why they make it last so long , they want you to be in a hurry and wanting to just sign and get the heck out of there, I would go there everyday until it was fixed.
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Old 07-02-2013, 07:32 AM   #7
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I'm sure if I caused enough of a ruckus I could, but it would probably involve me getting quite belligerent.

I'm going to attempt to call them both around lunch time today and if I get no answer or no call back, I'm knocking on their door tomorrow.

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I know it sucks but yeah you need to make them know they cant pull that crap, theyve probably done that to everyone and taken advantage of it, nobody ever reads thru a contract when they get a new car and dealers know that, thats why they make it last so long , they want you to be in a hurry and wanting to just sign and get the heck out of there, I would go there everyday until it was fixed.
I think you're right. Some people are completely different when you chat with them in person so it seems like this will be the only recourse. I've bought quite a few cars and luckily, this is only the second not so good experience, so I guess I've been lucky so far.

Once this is all straightened out, I definitely will leave my impressions and a detailed review on every avenue that I can find. Not bashing anyone but customers need to be aware of this. They have a shat load of good reviews out there, guess I just had some bad luck.
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Old 07-02-2013, 07:53 AM   #8
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Find out if they have a Facebook page. More than likely they do. And then just copy and paste what you just asked us onto your Facebook page. And write they're Facebook pages name in the post (which will tag them). If you do this now. I say before lunch you should be receiving calls. About how they can help you get this taken care of right away. As long as you take it down. Media is so huge right now. It's practically the best way to get something like this resolved ASAP. Nobody wants bad social media. And you don't actually have to down them in your post. Just ask if your Facebook friends think its shady or you being paranoid.
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Old 07-02-2013, 07:56 AM   #9
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Kinda sounds they're not taking you seriously.

Make sure they are aware you want trade and buy it fast as possible.

If they still are wasting your time, I suggest try other dealership.

If it were me, I'd be very rude to them by now.
Like "Hello, I'm a buyer.. If you keep on wasting my time, I think I'm going make other dealership employee lil bit richer than you. Since you're wasting my time by going on and back. So come on seriously, lets figure this out and move on."


That might get their attention.. Lol..
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Old 07-02-2013, 08:11 AM   #10
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Find out if they have a Facebook page. More than likely they do. And then just copy and paste what you just asked us onto your Facebook page. And write they're Facebook pages name in the post (which will tag them). If you do this now. I say before lunch you should be receiving calls. About how they can help you get this taken care of right away. As long as you take it down. Media is so huge right now. It's practically the best way to get something like this resolved ASAP. Nobody wants bad social media. And you don't actually have to down them in your post. Just ask if your Facebook friends think its shady or you being paranoid.
That's a fantastic idea! They do have a Facebook page so I'm definitely going to explore this.

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Kinda sounds they're not taking you seriously.

Make sure they are aware you want trade and buy it fast as possible.

If they still are wasting your time, I suggest try other dealership.

If it were me, I'd be very rude to them by now.
Like "Hello, I'm a buyer.. If you keep on wasting my time, I think I'm going make other dealership employee lil bit richer than you. Since you're wasting my time by going on and back. So come on seriously, lets figure this out and move on."


That might get their attention.. Lol..
It does seem that way but the deal has been inked and at this point, I'm just waiting on the GT to arrive. I'm not even beating down their door because I want to know where the car is, I just want to get their clerical error fixed and they're just completely unresponsive. Not sure why they wouldn't want to get this squared away ASAP since they double taxed and last I checked, that's just a bit on the illegal side.
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Old 07-02-2013, 08:21 AM   #11
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Keep us posted.
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Old 07-02-2013, 08:23 AM   #12
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Guess just be patient for now.

:X
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Old 07-02-2013, 11:19 AM   #13
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Update!

In one last effort before hitting up social media, I sent an email to both the sales and finance managers, letting them know that I'm very disappointed with the lack of communication and I'm pretty much ready to keep my car and call the deal off. By one miraculous coincidence (ha!), I received a text from the finance guy in less than half an hour, saying the bank "just got back to him" and he'd call me with the details.

Long story somewhat short, the deal has already went through with the bank and we cannot back out. He did say, however, that upon taking delivery of the car, he'd refinance through a different bank, take the amount that they overcharged and use that as an additional "down payment" and I'd get a much lower interest rate, basically for the trouble they caused (1.5% vs the previous 3.3%). Also, by another miraculous coincidence (ha! x2), the sales manager walked by as we were on the phone and said the Mustang is scheduled to be delivered to them tonight and I should be able to take delivery tomorrow. I'm not holding my breath, though.

One huge headache but a potential light at the end of the tunnel. All it took was threatening to walk and a few extra hard pulls on my credit report.

Keep your fingers crossed for me!
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Old 07-02-2013, 02:17 PM   #14
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Bypass the financial agent and go for the owner of the lot
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Old 07-02-2013, 02:40 PM   #15
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See be rude and they shalt listen!! Lol /:

Glad it's finally going though!
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Old 07-02-2013, 06:31 PM   #16
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Glad to hear its being taken care of. Agreed with going for the owner of the lot. But nevertheless. Glad you might have your car before America day
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Old 07-03-2013, 01:17 AM   #17
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Dude after the first day of not getting any kind of response from text/phone calls I would be more than happy to take my money else where!!! That's shady bizness lol
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Old 07-03-2013, 07:06 AM   #18
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The only car dealers that are not "shady" are out of business...They don't call them Steelerships for nothing...
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Old 07-03-2013, 10:52 AM   #19
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All true and sound advice. I'm very laid back and easy going, definitely to a fault. Thankfully, this is almost resolved.

The car is in and I get to pick it up at 4pm today! Awww yiss.
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Old 07-03-2013, 05:40 PM   #20
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She's home and safe in the garage. It was a massive headache but well worth it in the end.
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Old 07-03-2013, 07:37 PM   #21
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She's home and safe in the garage. It was a massive headache but well worth it in the end.
Very nice!!
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Old 07-03-2013, 08:34 PM   #22
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+100!! Sweet ride. I love the gray on all Stangs.
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Old 07-04-2013, 10:56 PM   #23
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Nice ride my man. I think when you went to pick it up, you should have kicked some random person in the ball for the trouble
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Old 07-04-2013, 11:37 PM   #24
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Shady, is there any way you can talk to the owner of the franchise? If not contact the BBB.
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Old 07-05-2013, 03:17 PM   #25
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Thanks for all the compliments! Kicking someone would've definitely been a nice stress reliever...lol

I'm glad it's all over and done. In hindsight, the sales guy had poor communication but seemed "honest" for the most part. Well, honest for a sales guy. The finance guy was just shady from the get, though.

I'm happy with the car and the final numbers but I would NEVER go back there and I will definitely warn anyone who will listen and let them know what I went though.
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Old 07-05-2013, 03:45 PM   #26
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Old 07-05-2013, 10:03 PM   #27
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1) great looking car. I went with a good friend to buy his '13 GT that looks exactly like that.

2) now for a little tough love. Don't you think that the problem was 50% your fault? I mean, a little more diligence when going over paperwork before signing your name would have saved you this headache. Especially when you are dropping 38k I would think you would want to be more thorough. If they were to have cut you a check for the difference you could've put that right on the principal, then you wouldn't pay any interest on that amount.

3) you are correct, the dealership should have been more open with their communication. At least they have worked out a solution and finally made it right.

4) note to self, never buy from that dealership again.
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Old 07-05-2013, 10:15 PM   #28
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1) great looking car. I went with a good friend to buy his '13 GT that looks exactly like that.

2) now for a little tough love. Don't you think that the problem was 50% your fault? I mean, a little more diligence when going over paperwork before signing your name would have saved you this headache. Especially when you are dropping 38k I would think you would want to be more thorough. If they were to have cut you a check for the difference you could've put that right on the principal, then you wouldn't pay any interest on that amount.

3) you are correct, the dealership should have been more open with their communication. At least they have worked out a solution and finally made it right.

4) note to self, never buy from that dealership again.
Absolutely, it's definitely my fault, too. When we discussed the numbers, I should've caught the discrepancy but I didn't pay close enough attention and it made it through. If I'd found it then and we corrected it on the spot, a lot of this would've never happened. Live and learn, ya know?
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Old 07-05-2013, 10:19 PM   #29
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Absolutely, it's definitely my fault, too. When we discussed the numbers, I should've caught the discrepancy but I didn't pay close enough attention and it made it through. If I'd found it then and we corrected it on the spot, a lot of this would've never happened. Live and learn, ya know?
Haha yeah I bet it will never happen again. The finance guy probably feels like an idiot. Probably why he took so long to get back to you. No excuse for making you wait though.
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Old 07-05-2013, 10:49 PM   #30
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No way that Finance Guy is honest. I wonder how many customers don't catch the error, probably more than do catch it. Also I have never heard of a deal you couldn't back out of especially since cars had not been exchanged by either party.

I would have refused delivery and told them to sue me if they thought they had a leg to stand on.
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Old 07-06-2013, 08:05 AM   #31
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Yeah, if we hadn't corrected the paperwork upon delivery, there's no way I would've taken it. The sales dude told me when the car would be ready and I could pick it up. When I showed up, the finance guy "didnt know I'd be there" and told me he didn't have the paperwork ready. He said to go ahead and take the car and they'd send someome out to finalize the paperwork. One, I don't want any of those schlubbs at my house and two, if the cars are exchanged, the contract is considered fulfilled and I'd have little recourse if they wanted to mess with the numbers. Of course, they acted a little miffed when I said I wouldn't take the car without doing the final paperwork, which seemed even more shady. The whole deal was just...odd.
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Old 07-07-2013, 05:04 PM   #32
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Great looking car. California Special package?

My GT says hello:
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Old 07-07-2013, 05:55 PM   #33
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Great looking car. California Special package?

My GT says hello:
We're almost twins!

Not a CS, just has "accessory pkg 1" which included the louvers and side vents.
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Old 07-07-2013, 06:35 PM   #34
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We're almost twins!

Not a CS, just has "accessory pkg 1" which included the louvers and side vents.
It looks good. Enjoy it.

Grey, Brembo and 3.73 gears were my "must haves." Now I just need to get some seat time. 70 miles on the odometer and I've had it almost a month.
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Old 07-07-2013, 09:06 PM   #35
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Nice car! I could put up with a whole lot more crap for that! Enjoy
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