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Old 10-26-2013, 11:04 PM   #1
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My experience with MRT

I ordered some head rests. Yes, headrest from MRT. Mainly because they tilt forward and back as mine do not. The totaled out to be $267.73. I ordered them on 9/26/13. The invoice they sent me said shipped within 3 weeks. It's now 10/26/13. I gave them a call at the end of three weeks and they said, oh, it'll be ready on Friday. Here it is, on Saturday and no tracking number of any kind. The nice lady by the name of Charlotte said I can't cancel my order because they are custom made either. So as it's been a month, and they haven't shipped me a damn thing, I disputed the charge on my credit card. I have my money back, still no tracking number and they will no longer have my business due to their crack job policy.

It says you can return items and it'll be a 20% restock fee. BUT yet, all their items are custom according to Charlotte and can't be returned as there will be no other buyer. Well MRT, sell my headrest on eBay. And if they send it to me, I'll piss on it and return it.

Now also, my credit agent/ customer rep contacted them to dispute the charge. She had to get a hold of not 1, nor 2, but 4 PEOPLE! Just to tell her the manager wasn't in and they didn't know when he/she would be in. Sounds like a cut rate way to having crappy customer service. You tell me they are late, and I wait. And the promised date you give me, you can't even fulfill. At least my credit card company can do that. And hell, the lady was laughing with me at the fact that it takes a month just to make two pieces of square leather. I have my $267 back and if MRT has anything to say I'll bring up names and so will my rep. It's been filed and it's their move. As for my opinion, if you wanna wait a month for exhaust work or something as simple as headrest, shop MRT. If not, shop at LMR, CJ or AM.
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Old 10-26-2013, 11:08 PM   #2
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I speak for all when I say
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Old 10-27-2013, 12:36 AM   #3
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Am has a similar item available.
http://www.americanmuscle.com/tmi-ti...lack-1012.html
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Old 10-27-2013, 04:37 AM   #4
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I speak for all when I say
Lmao right!
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Old 10-27-2013, 07:04 AM   #5
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The only draw back to mine is a have rough leather, saddle color and white stitching. I saw AM but I don't have black :/ no matter, I'll buy a set of recaros :p
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Old 10-27-2013, 07:20 AM   #6
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The only draw back to mine is a have rough leather, saddle color and white stitching. I saw AM but I don't have black :/ no matter, I'll buy a set of recaros :p
Pics of your saddle interior?!!! I want that in my car!
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Old 10-27-2013, 08:45 AM   #7
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Pics of your saddle interior?!!! I want that in my car!
You guys could trade seats... Hahaha
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Old 10-27-2013, 08:47 AM   #8
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You guys could trade seats... Hahaha
That'll never happen lmao
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Old 10-27-2013, 09:24 AM   #9
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That'll never happen lmao
I'll pay shipping both ways :p

Also I have carbon and chrome accents.
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Old 10-27-2013, 11:32 AM   #10
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That'll never happen lmao
What about base grey cloth?!?!?!? Hahahaha
Jk...
When I'm living on my own... I'm going take out the rear seats... And 6 pt roll cage... And some sort of racing seats....

People say "no roll cage in a DD"
You ought to see how I drive mine :p
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Old 10-27-2013, 04:25 PM   #11
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I speak for all when I say
Change your Credit Card number so no mysterious charges appear.
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Old 10-27-2013, 04:43 PM   #12
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Change your Credit Card number so no mysterious charges appear.
From MRT? I'm through capital one so they will cover me and if need be sue them.
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Old 10-28-2013, 10:11 AM   #13
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I'll pay shipping both ways :p

Also I have carbon and chrome accents.
That's not saddle :/

This is saddle :p

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Old 10-28-2013, 04:08 PM   #14
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From MRT? I'm through capital one so they will cover me and if need be sue them.
Try thinking a little bit bigger. Say a employee would post your credit card on the internet.
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Old 10-28-2013, 10:54 PM   #15
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That's not saddle :/ This is saddle :p
Well MRT lied to me on their color chart. Tack another one on how MRT are complete crap.

---------- Post added at 10:54 PM ---------- Previous post was at 10:53 PM ----------

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Try thinking a little bit bigger. Say a employee would post your credit card on the internet.
Id sue them and they wouldn't like how the verdict ended. They may face life with the lawyers I have access to. To me they are crooks though. At least now.
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Old 10-28-2013, 10:55 PM   #16
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Well MRT lied to me on their color chart. Tack another one on how MRT are complete crap. ---------- Post added at 10:54 PM ---------- Previous post was at 10:53 PM ---------- Id sue them and they wouldn't like how the verdict ended. They may face life with the lawyers I have access to. To me they are crooks though. At least now.
Watch out! We got a badass over here :p
I'm just messing with ya Coty :p
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Old 11-11-2013, 02:16 PM   #17
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Update:

MRT shipped the headrests. Even after I disputed and got my money back. Charlotte called and said they shipped. I said to her in no crook and I disputed te charge. Meaning keep the headrest. It's been 2 months and they finally shipped this Friday. I told her, if you charge me I'll dispute again and I'll give the damn things back to you. If you give me a date at least hold to it. But even after I haven't heard from them, I suspected they said ok to the charge. But instead are trying to scheme me into fraud almost. She said it coat the company $50 to restock and another $12 to cancel the order from UPS and it's just costing them money to take back such a custom part. I don't really care about that. The fact I disputed the charge and said don't send them, they do it anyway. If it's so custom, sell it on eBay. It's not just made for my car. It's a stock leather oem saddle leather, you can sell it. It's not like white leather and a rare red stitching. Once again, don't deal with MRT as they will try and scheme you into credit card fraud purchases and obviously don't listen.

I mean she even said I disputed it 3 weeks ago. So that usually means stop.
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Old 11-11-2013, 03:15 PM   #18
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Update: MRT shipped the headrests. Even after I disputed and got my money back. Charlotte called and said they shipped. I said to her in no crook and I disputed te charge. Meaning keep the headrest. It's been 2 months and they finally shipped this Friday. I told her, if you charge me I'll dispute again and I'll give the damn things back to you. If you give me a date at least hold to it. But even after I haven't heard from them, I suspected they said ok to the charge. But instead are trying to scheme me into fraud almost. She said it coat the company $50 to restock and another $12 to cancel the order from UPS and it's just costing them money to take back such a custom part. I don't really care about that. The fact I disputed the charge and said don't send them, they do it anyway. If it's so custom, sell it on eBay. It's not just made for my car. It's a stock leather oem saddle leather, you can sell it. It's not like white leather and a rare red stitching. Once again, don't deal with MRT as they will try and scheme you into credit card fraud purchases and obviously don't listen. I mean she even said I disputed it 3 weeks ago. So that usually means stop.
Wow. Quality company.
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Old 11-11-2013, 03:27 PM   #19
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Wow. Quality company.
Gotta love em :p
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Old 11-12-2013, 08:06 AM   #20
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Well MRT lied to me on their color chart. Tack another one on how MRT are complete crap.

---------- Post added at 10:54 PM ---------- Previous post was at 10:53 PM ----------



Id sue them and they wouldn't like how the verdict ended. They may face life with the lawyers I have access to. To me they are crooks though. At least now.
Its much easier to change your credit card number now than deal with a huge charge, getting lawyers involved, having to take off work to possibly show up for something, asspain of filling out a bunch of paperwork etc...

We all understand that you can just do a chargeback or be covered by the bank, that's not in dispute. What is a problem is getting tied up in some bull**** legal issue that you don't really need.

Also, lawyers don't work for free and if you think you're going to make THEM pay for all legal fees... have fun getting water from a stone.
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Old 11-12-2013, 09:09 PM   #21
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Its much easier to change your credit card number now than deal with a huge charge, getting lawyers involved, having to take off work to possibly show up for something, asspain of filling out a bunch of paperwork etc... We all understand that you can just do a chargeback or be covered by the bank, that's not in dispute. What is a problem is getting tied up in some bull**** legal issue that you don't really need. Also, lawyers don't work for free and if you think you're going to make THEM pay for all legal fees... have fun getting water from a stone.
I'm not even to that stage. Charlotte keeps trying to kill with kindness and I shoot her down with my sarcastic ******* tones. I did play nice. Not now. But I'll do what I can for free to teach them to not treat people like that. If it costs me money, then it's a problem.
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Old 11-13-2013, 05:25 PM   #22
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I bought a kit for my rear window louver from them and got it within 10 days.
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Old 11-13-2013, 08:42 PM   #23
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I bought a kit for my rear window louver from them and got it within 10 days.
Wish I was that lucky :/ how is the rear window louver? I hear they are custom for every mustang?
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Old 11-14-2013, 02:32 PM   #24
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Wish I was that lucky :/ how is the rear window louver? I hear they are custom for every mustang?
How are they custom? We all have the same dimensions the 11-12?
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Old 11-14-2013, 07:37 PM   #25
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How are they custom? We all have the same dimensions the 11-12?
Lmao
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Old 11-14-2013, 09:50 PM   #26
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How are they custom? We all have the same dimensions the 11-12?
Call them and you'll get Charlotte. She will say EVERYTHING is custom made and takes up to 3 weeks to fabricate and deliver. And yes even exhaust which is what they are known for. Call her, she will tell you, I promise.
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Old 11-15-2013, 11:51 AM   #27
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Call them and you'll get Charlotte. She will say EVERYTHING is custom made and takes up to 3 weeks to fabricate and deliver. And yes even exhaust which is what they are known for. Call her, she will tell you, I promise.
Ur ****ting me -.- the ****en mufflers are custom? How in gods name is it custom? If thats the case I want my ****en name engraved in the mufflers and the tips to be the shape of my penis cuz I bet you they are mass produced and they have them lying on the shelf -.- that or AM bought ALOT of custom parts that wont work for our cars -.-
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Old 11-15-2013, 07:35 PM   #28
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Ur ****ting me -.- the ****en mufflers are custom? How in gods name is it custom? If thats the case I want my ****en name engraved in the mufflers and the tips to be the shape of my penis cuz I bet you they are mass produced and they have them lying on the shelf -.- that or AM bought ALOT of custom parts that wont work for our cars -.-
That was my exact reasoning. And like I said to her, if you're gonna give me a deadline to when they ship. Uphold to it. Not delay it and ship on a Friday like you said but 2 months later.

It was just a set of head rest. Hell AM has the black set already made and ready to ship. Guess I'll go back to them and stop browsing around for other mustang parts suppliers
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Old 11-15-2013, 08:22 PM   #29
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Ur ****ting me -.- the ****en mufflers are custom? How in gods name is it custom? If thats the case I want my ****en name engraved in the mufflers and the tips to be the shape of my penis cuz I bet you they are mass produced and they have them lying on the shelf -.- that or AM bought ALOT of custom parts that wont work for our cars -.-
Those would be some small exhaust tips
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Old 11-16-2013, 02:35 AM   #30
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Those would be some small exhaust tips
My girl loves my tip so its alllllll good :p

While we are on the subject my girl is buying me me one part of my choosing...so I need help choosing guys

Boss mani or...
Stage 2 cams

I know the price difference is big im not going for the over priced one im going for gains and looks and sound

---------- Post added at 02:35 AM ---------- Previous post was at 02:34 AM ----------

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My girl loves my tip so its alllllll good :p

While we are on the subject my girl is buying me me one part of my choosing...so I need help choosing guys

Boss mani or...
Stage 2 cams

I know the price difference is big im not going for the over priced one im going for gains and looks and sound
Id have to pay for install of cams tho boss mani I can do easily ive done 2 of them already
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Old 11-16-2013, 07:09 PM   #31
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Cams? Lol that's a toss up
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Old 11-16-2013, 10:11 PM   #32
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Cams? Lol that's a toss up
What u mean BoB? Lol
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Old 11-16-2013, 11:49 PM   #33
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Those would be some small exhaust tips
Lmfao!
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Old 11-18-2013, 10:31 PM   #34
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What u mean BoB? Lol
I mean I might get cams but it's a toss up lol
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Old 11-18-2013, 10:34 PM   #35
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I mean I might get cams but it's a toss up lol
http://youtu.be/kPzPk0OkVi4
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