A failure from a tune, particularly our tunes is extremely rare. The tunes we send out are the same tunes used in our Steeda serialized vehicles sold through Ford dealers. Vehicles that are backed by a warranty, hence need to have a tune that is not going to cause us warranty issues.
Should an engine failure occur, we would work with the Ford dealer for proper diagnostics, this would include not only traditional diagnostics but things such as fuel octane testing and other techniques to fully determine the cause of failure. Should it be determined that indeed the tuning was the cause of the engine failure and not abuse, over revving, improper fuel octane, etc, then we would work with the customer on resolving the failure.
Like the sales rep indicated ... we have had 0 issues with our tunes. We know where we can take them in regards to safety & we won't go past that point.
You are in good hands with Steeda.
Let me know if I can help with anything further? You can always reach me at email@example.com
Valdosta, GA & Pompano Beach, FL
Mustang Performance Products
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