Ford will promise you the world, but it seems like until you lawyer up, they don't care about you or your problem(s).
I've had an issue with my clutch pedal sticking to the floor at high RPM since I took delivery of the car, that was August 2013. The car has been to at least 5 dealerships several times for this issue, none of them will even attempt to fix the issue. I have contacted Ford corporate, they promised me the issue would be resolved in a later service bulletin that was coming out at the beginning of 2014. My issue has never been resolved and since I talked to Ford corporate (November of last year), I have not heard back about anything.
That is just one of several reasons why I likely won't ever buy another new Ford product again.
99 Chevrolet Camaro Z28 M6 - 6.676 @ 103 in 1/8, 10.512 @ 130.2 on street tires, H/C/I
93 Eagle Talon TSI AWD 5spd - Built 6 Bolt, 16G Evo3, HKS 272 Cams - under construction