What is the best way to escalate a problem with Ford? - Mustang Evolution

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Old 12-05-2014, 06:20 PM   #1
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What is the best way to escalate a problem with Ford?

I have a problem (don't want to go into specifics) that as of yesterday I have been to the dealer for 8 times. Picked up car last night...car still the same...and I have had it!! To make matters worse I wrote a very matter of fact email to the dealer Service Writer and to the Service Manager early this morning and neither of them responded all day. I am really steamed now. How can I get someone's attention that is 'higher up' to resolve this issue once and for all?
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Old 12-05-2014, 06:47 PM   #2
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Sent you a pm.


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Old 12-06-2014, 09:42 PM   #3
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Sent a PM as well. Try a new dealer, contact the rep in the PM, call corporate... I'd do all of the above.
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Old 12-12-2014, 02:04 AM   #4
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Can you guys pm me the info also? I'm in the same sort of situation.


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Old 12-12-2014, 03:44 AM   #5
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Simple. File a lemon law action. Google "Lemon Law <your state here>", then check for your states rights and limitations.

Here's a link to Alabama's lemon law information:

http://www.bbb.org/council/programs-...aw-information

Most cases, the dealership or manufacturer has the right to try 3 times to correct THE SAME problem (not three seperate ones) before you can start a claim.

Dealers do not like a lemon law action, as it tarnishes their reputation, especi8ally when arbitration rules in favor of the owner.

Be polite in your actions with the dealership. Keep your cool. Anger will get you nowhere fast in resolving an issue.
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Old 12-12-2014, 10:50 PM   #6
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Lemon laws generally apply to original owners of new vehicles in the first 12000 miles. I am the 2nd owner of a car with 30000+ miles. I simply need Ford to step up to the plate and handle this.
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Old 12-12-2014, 11:21 PM   #7
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Ford will promise you the world, but it seems like until you lawyer up, they don't care about you or your problem(s).

I've had an issue with my clutch pedal sticking to the floor at high RPM since I took delivery of the car, that was August 2013. The car has been to at least 5 dealerships several times for this issue, none of them will even attempt to fix the issue. I have contacted Ford corporate, they promised me the issue would be resolved in a later service bulletin that was coming out at the beginning of 2014. My issue has never been resolved and since I talked to Ford corporate (November of last year), I have not heard back about anything.

That is just one of several reasons why I likely won't ever buy another new Ford product again.
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Old 12-12-2014, 11:53 PM   #8
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It's more than just Ford. Pretty much any auto maker won't fix an issue unless there are a very large number of them.


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Old 12-13-2014, 12:03 AM   #9
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Or if they deem its more cost effective to just pay the settlements... like the Chevy ignition issues... yeeesh.

Hell even the 94/95 Mustangs are fire hazards if you don't replace the rubber fuel lines in the engine bay but Ford never ever fixed those. The community basically had to get enough ppl on board for Russell fittings to make the right adapters for a 2 model year run vehicle to run common braided line sizes to the 94/95 hardlines.

Of course most ppl are aware of the PI intake issues as well on the 2V cars.

Then there is Toyota with all those accelerator problems and mid 2000s Honda transmissions blowing up.

Point is that every automaker has these issues. It does really make buying used more appealing to me at least. Let the first owner take the initial depreciation hit and also after a few years any issues with the car are definitely going to be present.
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