Hey guys,
This is just a PSA re: HidGuy.net.
I bought a turn signal kit (smoked) - 2005-2009 Ford Mustang HMS Elite LED Rear Bumper Lights - Blackout Smoke - HMS (HIDGuy Mod-Shop) - from them July 17th. Note it says on there that 2-3 weeks to make. Let's say 2 months to be generous.
I sold the car in November for a 2014 GT. At this point, I've been waiting for my order for 4 months. I had also called them about once a month for an update with each update being: "It's almost done, maybe another week to ship."
Anyways, I changed my order with store credit hoping that ANOTHER item would ship faster- 2010-2014 Ford Mustang HMS Elite LED Rear Bumper Lights - Blackout Smoke - HMS (HIDGuy Mod-Shop) and - 2010-2014 Ford Mustang HMS Elite LED Front Bumper Lights - Clear - HMS (HIDGuy Mod-Shop).
The orders were swapped out 27 November 2014 and today's date is March 3rd. Now I've been waiting for a total of 8 months!
I saw yesterday that Oracle was making the exact same product. I contacted them to get a refund and they've refused.
So here's a PSA - don't buy from these guys. They don't give you honest information on your order, won't care to give you a full refund and won't answer their phone.
Go ahead - call them 619-427-7116.
Here's my last point of contact with them through their messaging service once they stopped answering phones.
"You Said:
It's been "awaiting shipment" for 6 months now.
Please call me at [number removed] ASAP.
RE: ORDER STATUS
3rd Mar 2015 @ 12:36 PM
HMS (HIDGuy Mod-Shop) Said:
[name removed],
Thank you for the message, Yes currently we have sold way to many bumper lights and these are all being made at the moment and shipping as being made. But orders before yours are being fulfilled.
We had new ways of making these and the product needed to be fully tested before we can fully put these together and get them shipped out to consumer. We are one of the few that are selling these lights with these items in them and quality.
Now if you no longer want to wait we can reverse the store credit and cancel the order so you can get something else.
Let us know what you are looking to do.
Thank you
- Dante
ORDER STATUS
3rd Mar 2015 @ 12:40 PM
You Said:
I don't have anything else that I want to buy from HIDGuy.net.
You guys have said the same thing for over 6 months now and I have e-mail records to show it.
Please return my money. 6 months is unbelievably long, under any circumstance to keep a customer waiting for an item that says 2-3 days for production.
I'm part of multiple Mustang forums online and would love to have to avoid going through yet another issue like this that I have done so with so many other manufacturers in the past.
Sincerely.
RE: ORDER STATUS
3rd Mar 2015 @ 12:48 PM
HMS (HIDGuy Mod-Shop) Said:
[name removed],
I understand the frustration, but we cant reverse store credit to a refund as you agreed to that. I can tell you that these are being finished up. I understand what the website says but, stuff does happen and when new product comes in and new ways of how these are being built so the consumer doesn't have any issues does take time. There are a lot of people that are waiting for these patiently and they will be done here soon. I just cant give you a definite date as i do not handle or put together bumper lights or i would be able to provide this to you.
If you have any other questions please let me know.
Thank you
- Dante
ORDER STATUS
3rd Mar 2015 @ 12:55 PM
You Said:
Yes stuff does happen for 1,2, at the most 3 months. 6 months? Never have I waited for something for 6 months.
I buy stock from China, ship them over the oceans, produce mechanical parts and sell them to the U.S. and that barely takes more than 2 months.
I paid for this with PayPal so you have my information on hand. I know its against "company policy" but I'm pretty sure its not company policy to make a customer wait (regardless of how many others are patiently waiting), for over 6 months.
Think it over again. I have no problem rustling feathers about HidGuy in the forums.
ORDER STATUS
3rd Mar 2015 @ 12:56 PM
You Said:
Oh and this isn't store credit this all stems for a purchase I made in JULY which wasn't delivered for 5 months at which point i sold and bought a 2014, changed the order in Nov with store credit AND was forced to wait another 4 months!
RE: ORDER STATUS
3rd Mar 2015 @ 12:59 PM
HMS (HIDGuy Mod-Shop) Said:
[name removed],
Again I understand where you are coming from, But at the end of the day posting on forums is still going to give you the same outcome, Either store credit or just wait for the bumper lights. We would rather you not waste time and effort going on a forum to kick up dust. Not worth your time to begin with.
Again not much I can say but sit tight and wait for them to be fully tested and shipped out to you. No one else really makes these with the components let alone can get the rears for these vehicles.
ORDER STATUS
3rd Mar 2015 @ 1:02 PM
You Said:
Mustang SMD Sidemarkers - ORACLE SMD Sidemarkers - ORACLE Automotive Lighting Products
I'm sure they don't ship in 6 months.
RE: ORDER STATUS
3rd Mar 2015 @ 1:34 PM
HMS (HIDGuy Mod-Shop) Said:
[name removed],
We actually did at one time use those strips for the bumper lights that they use. But they burn out and have nothing but problems with them. Hence why we changed the style of them and thats why we test all the bumper lights.
- Dante"
Thanks for your attention.
This is just a PSA re: HidGuy.net.
I bought a turn signal kit (smoked) - 2005-2009 Ford Mustang HMS Elite LED Rear Bumper Lights - Blackout Smoke - HMS (HIDGuy Mod-Shop) - from them July 17th. Note it says on there that 2-3 weeks to make. Let's say 2 months to be generous.
I sold the car in November for a 2014 GT. At this point, I've been waiting for my order for 4 months. I had also called them about once a month for an update with each update being: "It's almost done, maybe another week to ship."
Anyways, I changed my order with store credit hoping that ANOTHER item would ship faster- 2010-2014 Ford Mustang HMS Elite LED Rear Bumper Lights - Blackout Smoke - HMS (HIDGuy Mod-Shop) and - 2010-2014 Ford Mustang HMS Elite LED Front Bumper Lights - Clear - HMS (HIDGuy Mod-Shop).
The orders were swapped out 27 November 2014 and today's date is March 3rd. Now I've been waiting for a total of 8 months!
I saw yesterday that Oracle was making the exact same product. I contacted them to get a refund and they've refused.
So here's a PSA - don't buy from these guys. They don't give you honest information on your order, won't care to give you a full refund and won't answer their phone.
Go ahead - call them 619-427-7116.
Here's my last point of contact with them through their messaging service once they stopped answering phones.
"You Said:
It's been "awaiting shipment" for 6 months now.
Please call me at [number removed] ASAP.
RE: ORDER STATUS
3rd Mar 2015 @ 12:36 PM
HMS (HIDGuy Mod-Shop) Said:
[name removed],
Thank you for the message, Yes currently we have sold way to many bumper lights and these are all being made at the moment and shipping as being made. But orders before yours are being fulfilled.
We had new ways of making these and the product needed to be fully tested before we can fully put these together and get them shipped out to consumer. We are one of the few that are selling these lights with these items in them and quality.
Now if you no longer want to wait we can reverse the store credit and cancel the order so you can get something else.
Let us know what you are looking to do.
Thank you
- Dante
ORDER STATUS
3rd Mar 2015 @ 12:40 PM
You Said:
I don't have anything else that I want to buy from HIDGuy.net.
You guys have said the same thing for over 6 months now and I have e-mail records to show it.
Please return my money. 6 months is unbelievably long, under any circumstance to keep a customer waiting for an item that says 2-3 days for production.
I'm part of multiple Mustang forums online and would love to have to avoid going through yet another issue like this that I have done so with so many other manufacturers in the past.
Sincerely.
RE: ORDER STATUS
3rd Mar 2015 @ 12:48 PM
HMS (HIDGuy Mod-Shop) Said:
[name removed],
I understand the frustration, but we cant reverse store credit to a refund as you agreed to that. I can tell you that these are being finished up. I understand what the website says but, stuff does happen and when new product comes in and new ways of how these are being built so the consumer doesn't have any issues does take time. There are a lot of people that are waiting for these patiently and they will be done here soon. I just cant give you a definite date as i do not handle or put together bumper lights or i would be able to provide this to you.
If you have any other questions please let me know.
Thank you
- Dante
ORDER STATUS
3rd Mar 2015 @ 12:55 PM
You Said:
Yes stuff does happen for 1,2, at the most 3 months. 6 months? Never have I waited for something for 6 months.
I buy stock from China, ship them over the oceans, produce mechanical parts and sell them to the U.S. and that barely takes more than 2 months.
I paid for this with PayPal so you have my information on hand. I know its against "company policy" but I'm pretty sure its not company policy to make a customer wait (regardless of how many others are patiently waiting), for over 6 months.
Think it over again. I have no problem rustling feathers about HidGuy in the forums.
ORDER STATUS
3rd Mar 2015 @ 12:56 PM
You Said:
Oh and this isn't store credit this all stems for a purchase I made in JULY which wasn't delivered for 5 months at which point i sold and bought a 2014, changed the order in Nov with store credit AND was forced to wait another 4 months!
RE: ORDER STATUS
3rd Mar 2015 @ 12:59 PM
HMS (HIDGuy Mod-Shop) Said:
[name removed],
Again I understand where you are coming from, But at the end of the day posting on forums is still going to give you the same outcome, Either store credit or just wait for the bumper lights. We would rather you not waste time and effort going on a forum to kick up dust. Not worth your time to begin with.
Again not much I can say but sit tight and wait for them to be fully tested and shipped out to you. No one else really makes these with the components let alone can get the rears for these vehicles.
ORDER STATUS
3rd Mar 2015 @ 1:02 PM
You Said:
Mustang SMD Sidemarkers - ORACLE SMD Sidemarkers - ORACLE Automotive Lighting Products
I'm sure they don't ship in 6 months.
RE: ORDER STATUS
3rd Mar 2015 @ 1:34 PM
HMS (HIDGuy Mod-Shop) Said:
[name removed],
We actually did at one time use those strips for the bumper lights that they use. But they burn out and have nothing but problems with them. Hence why we changed the style of them and thats why we test all the bumper lights.
- Dante"
Thanks for your attention.