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Old 03-29-2016, 04:25 PM   #1
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Unsure what to think about this (SCT device unlock)

So I just sent my device in last week to get unlocked. It was used to tune my old 2006 mustang v6 years ago. I loaned the car to my brother to go to school one day, and on his way home somebody hit him and totaled the car. To this day, the device has been a paperweight. I sent the device in last week to have it unlocked for $150, after reading about the procedure online. I need it now to tune my new mustang, same year 2006 Mustang, but a GT instead. I never came across SCTs policy of unlocking a vehicle for free if the vehicle it was married to was totaled. I called in today, and they told me they already charged me and can't give me a refund because the work was done yesterday.

So because my money is already in their hands, no refund even though I have proof the car is totaled? Not sure what to say or do about this...
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