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Old 09-03-2013, 10:03 AM   #1
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Bummer

I ordered my mustang on Aug 5th. I was told that I could change my order for 3 weeks. On Aug 17th, 12 days later I had the dealer add 3.31 gears upgrade for $495 which he confirmed via text. I checked yesterday to see if the dealer had a build date yet and was told there is good news.. bad news. The good news is my car is on a train somewhere in Texas, the bad news is the 3.31 upgrade "did not take" so it still has the stock gears. The General Sales manager is going to check to see what their shop will charge to do it. I'm a little miffed that there was no follow up to insure the order change was successful. But things happen but I don't want to pay MORE than what the factory would have charged me. So if he comes back with the answer of "We'll make it right for the same price" then all is good. If it is anything more than that I'm inclined to stick with "thats not the car I ordered and I don't want it". I would assume the $500 deposit would be returned at that point
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Old 09-03-2013, 10:18 AM   #2
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Something you'd want the dealer to know is that you'll not take the car if the gear swap is going to cost you more than the factory install. This no doubt will make them match it if they want the sale.

Then again, the 2014 Mustang orders are closing to an end soon. They may be able to sell the Mustang as is, so perhaps they will agree to walk you away from the deal.

it's all in how they want to treat you as a customer I'd think. If you have it on paper that they would allow changes to the order up to a certain date, and you made that date, then I'd say you will get the gear swap for the factory price.
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Old 09-03-2013, 10:21 AM   #3
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You received confirmation of the change. Hold them to it. Simple as that. They are your purchase agent in this order. It is up to them to deliver the order they accepted and confirmed with you.
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Old 09-03-2013, 11:25 AM   #4
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That's the plan. Waiting to hear back from the sales manager. I'm also thinking it's less than 30 days since I ordered, is it even possible MY car is on a train heading to the dealer?
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Old 09-03-2013, 11:51 AM   #5
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That's the plan. Waiting to hear back from the sales manager. I'm also thinking it's less than 30 days since I ordered, is it even possible MY car is on a train heading to the dealer?
It could. If their custom order system identifies a spec for an open order, it could fill it from stock on hand.

That would not be unique for an order system.
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Old 09-03-2013, 03:31 PM   #6
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My sales rep got back with me and said they would install the 3.31 gears for $390 which is about what the factory upgrade would have been so we are good.
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Old 09-03-2013, 04:49 PM   #7
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My sales rep got back with me and said they would install the 3.31 gears for $390 which is about what the factory upgrade would have been so we are good.
Great news!
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Old 09-03-2013, 08:34 PM   #8
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Quote:
Originally Posted by Starsky007
My sales rep got back with me and said they would install the 3.31 gears for $390 which is about what the factory upgrade would have been so we are good.
Very nice
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