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Old 07-03-2015, 06:02 PM   #1
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Problems with Bama Tune....

I feel like I complain a lot but damn has anyone else had this many problems with Bama? It took 15 days for me to receive the tuner with the tunes preloaded. 7 days for shipping and 8 days to write the tunes and ship it out. I feel that is a long time. Then I got the diablo sport tuner and it had no tunes on it, I spent hours on the phone with Bama with no solution. Then they wrote new tunes for me which only took 1 day, I got the new tunes today and put them on the device and they won't show on the tuner so I called again 15min later (6th time) and they used team viewer to do it for me. Then I go to load them thinking everything is good now and they are still not on the tuner. I call back and they are closed I guess for 4th of July so now I have to wait until Monday. This is 3 weeks now. I went with Bama and AM because they have GREAT customer service and I still stand behind that but when the customer service can't fix a simple tune it worries me. I guess ill wait until Monday and call once again. I wanted to write a full review from start to finish with the car changing performance wise but 3 weeks after the day of purchase I am still running the stock tune from the factory and the tuner is sitting in my center console.


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Old 07-03-2015, 06:15 PM   #2
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Ordered a diablo sport trinity and received it about a week. Copied stock tune to device sent it in to bama. About a week later I received the custom tunes and put them back on the trinity. Hooked it up to the car and it worked perfect. Sucks you're going through this but maybe I was just lucky or you're unlucky lol

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Old 07-03-2015, 06:18 PM   #3
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Originally Posted by doyouevenforum View Post
Ordered a diablo sport trinity and received it about a week. Copied stock tune to device sent it in to bama. About a week later I received the custom tunes and put them back on the trinity. Hooked it up to the car and it worked perfect. Sucks you're going through this but maybe I was just lucky or you're unlucky lol

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When I try to copy the tunes they emailed me them and when I copy and paste it the tuner says that it's the wrong format but there is only 1 format for tunes so idk. Like I'm literary tired of this lol


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Old 07-03-2015, 06:30 PM   #4
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I would check out the diablo sport forums. I'm a bit rusty because I haven't messed with it in a while.

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Old 07-03-2015, 06:51 PM   #5
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I would check out the diablo sport forums. I'm a bit rusty because I haven't messed with it in a while.

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Yeah I will, thanks!


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Old 07-03-2015, 07:08 PM   #6
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Yeah I will, thanks!


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Just run the canned SCT tunes for now
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Old 07-03-2015, 07:26 PM   #7
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I checked the Diablo forums and someone that had the same problem posted up and Diablo said the tunes were not made from the right in tune back up? So I guess we just need to try it again with a new back up again. Click image for larger version

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Old 07-03-2015, 08:23 PM   #8
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Just run the canned SCT tunes for now
Not a solution when he is using a Diablo tuner and not the SCT!
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Old 07-03-2015, 08:29 PM   #9
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I checked the Diablo forums and someone that had the same problem posted up and Diablo said the tunes were not made from the right in tune back up? So I guess we just need to try it again with a new back up again. Attachment 186445


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Yeah worth a shot. If it's updated and you downloaded the install for the intune specifically I don't see why it wouldn't. I remember back in the day when I was using the diablo predator for my srt4 I had a similar issue but forgot what I did lol. Hope ya get it sorted out.

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Old 07-04-2015, 04:58 PM   #10
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Originally Posted by Chaz12 View Post
I feel like I complain a lot but damn has anyone else had this many problems with Bama? It took 15 days for me to receive the tuner with the tunes preloaded. 7 days for shipping and 8 days to write the tunes and ship it out. I feel that is a long time. Then I got the diablo sport tuner and it had no tunes on it, I spent hours on the phone with Bama with no solution. Then they wrote new tunes for me which only took 1 day, I got the new tunes today and put them on the device and they won't show on the tuner so I called again 15min later (6th time) and they used team viewer to do it for me. Then I go to load them thinking everything is good now and they are still not on the tuner. I call back and they are closed I guess for 4th of July so now I have to wait until Monday. This is 3 weeks now. I went with Bama and AM because they have GREAT customer service and I still stand behind that but when the customer service can't fix a simple tune it worries me. I guess ill wait until Monday and call once again. I wanted to write a full review from start to finish with the car changing performance wise but 3 weeks after the day of purchase I am still running the stock tune from the factory and the tuner is sitting in my center console.


2013 Premium Performance White

GT500 blue racing stripes with matching hash marks, cold air intake, Flowmaster super 44s with Roush tips, CDC performance grille, side scoops, painted white quarter windows

Last Mod: CDC Performance Grille

Next mod: Bama Race Tune!
2007 Shelby GT 500 Kenne Bell Twin Screw Supercharger, 750hp, 1 month fought with American Muscle and Bama to get the tunes correct, needed a Emission Friendly Tune, gave me wrong tunes, tuner locked up, finally got it right, Don't feel bad, now I have to hope my car will pass smog, or wI'll have to store the Super Snake in the garage..
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Old 07-04-2015, 07:46 PM   #11
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I ordered my X4 tuner on a Sunday, got it shipped out on a Tuesday, and dropped off at my door on Thursday. The tunes worked perfectly and now I'm just waiting for more data logs to send in to them to further refine the tune.

Id say talk to one of the AM reps here, they will to great lengths to make it right for you.


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Old 07-05-2015, 10:07 PM   #12
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I ordered my X4 tuner on a Sunday, got it shipped out on a Tuesday, and dropped off at my door on Thursday. The tunes worked perfectly and now I'm just waiting for more data logs to send in to them to further refine the tune.

Id say talk to one of the AM reps here, they will to great lengths to make it right for you.


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Does data logging make much of a difference? It seems complicated to me , but if it's worthwhile, I'll take the time to learn.
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Old 07-05-2015, 11:05 PM   #13
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Does data logging make much of a difference? It seems complicated to me , but if it's worthwhile, I'll take the time to learn.

Id say it avoids any problems from occurring and making sure the car is fully compatible with the tune.

I thought so too until I went on the Bama page to see how it's done and literally they do all the work!


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Old 07-06-2015, 04:58 AM   #14
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+1 for Data logging


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Old 07-06-2015, 06:37 AM   #15
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Hello

I had no problems with BAMA.

Did you follow the directions on adding the tuner program, custom tunes and such to your computer?

Slow down and follow the directions
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Old 07-06-2015, 12:53 PM   #16
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Hello



I had no problems with BAMA.



Did you follow the directions on adding the tuner program, custom tunes and such to your computer?



Slow down and follow the directions

Yes I followed the directions. The mistake was on their end not mind. This morning I sent them my backup file once again, Daniel Kramer redid the tunes, and this time they loaded onto the tuner successfully. Everything looks good but I still need to try to load it onto the car now so once I try that then I will know if all is good. Progress is finally being seen though.


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Old 07-06-2015, 01:16 PM   #17
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Easiest upgrade I've ever done...but, I had the SCT 4/bama tunes.


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Old 07-06-2015, 03:10 PM   #18
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Easiest upgrade I've ever done...but, I had the SCT 4/bama tunes.


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Yes, same here. I don't think they do many Diablo tuners. SCT's are much more popular. But hopefully all is well now.
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Old 07-06-2015, 03:36 PM   #19
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I feel like I complain a lot but damn has anyone else had this many problems with Bama? It took 15 days for me to receive the tuner with the tunes preloaded. 7 days for shipping and 8 days to write the tunes and ship it out. I feel that is a long time. Then I got the diablo sport tuner and it had no tunes on it, I spent hours on the phone with Bama with no solution. Then they wrote new tunes for me which only took 1 day, I got the new tunes today and put them on the device and they won't show on the tuner so I called again 15min later (6th time) and they used team viewer to do it for me. Then I go to load them thinking everything is good now and they are still not on the tuner. I call back and they are closed I guess for 4th of July so now I have to wait until Monday. This is 3 weeks now. I went with Bama and AM because they have GREAT customer service and I still stand behind that but when the customer service can't fix a simple tune it worries me. I guess ill wait until Monday and call once again. I wanted to write a full review from start to finish with the car changing performance wise but 3 weeks after the day of purchase I am still running the stock tune from the factory and the tuner is sitting in my center console.

Chaz! Sorry to hear about the trouble here man but shoot them a call and I assure you they'll get this fixed for you today. I know that these devices can be tricky and think of them being analogous to updating software on any type of mobile device etc. Keep me in the loop!

Alex
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Old 07-06-2015, 05:03 PM   #20
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Chaz! Sorry to hear about the trouble here man but shoot them a call and I assure you they'll get this fixed for you today. I know that these devices can be tricky and think of them being analogous to updating software on any type of mobile device etc. Keep me in the loop!

Alex

The second tunes they sent me worked. It pulls pretty hard. Thanks.


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