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Old 07-23-2011, 03:05 AM   #1
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Bama to give warranty with tunes for #8

Introducing the Bama Performance 2011+ Mustang GT Custom Tune Warranty - Ford Mustang Forums

http://lib.store.yahoo.net/lib/musta...222011warranty


This is either a attempt to clear there name or they will find a way out of it if it happens.
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Old 07-23-2011, 07:13 AM   #2
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Re: Bama to give warranty with tunes for #8

SWEET!!!!!
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Old 07-23-2011, 10:38 AM   #3
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Re: Bama to give warranty with tunes for #8

This still worries me because without that little piece of paper (warranty) they can still refuse the fix. Mr.Rose and the guys at AM are a standup bunch of guys with excellent products and top notch customer service. Bama has been my prefered tuner since day one and I hope if something happens to my #8 I will be treated like I have that little piece of paper in my hand.

Looking foward to a response from either Chris......
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Old 07-23-2011, 10:43 AM   #4
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Re: Bama to give warranty with tunes for #8

It's legit! We're here for our customers, warranty or not. However, we wanted to make this official so that everyone knows exactly to what extent Bama is confident about the quality of our tunes.
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Old 07-23-2011, 10:46 AM   #5
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Re: Bama to give warranty with tunes for #8

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Originally Posted by amchrisrose View Post
It's legit! We're here for our customers, warranty or not. However, we wanted to make this official so that everyone knows exactly to what extent Bama is confident about the quality of our tunes.

This is exactly what I was talking about........STANDUP BUNCH OF GUYS!

Thanks for the rapid fire response Chris!
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Old 07-23-2011, 10:47 AM   #6
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Re: Bama to give warranty with tunes for #8

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This still worries me because without that little piece of paper (warranty) they can still refuse the fix. Mr.Rose and the guys at AM are a standup bunch of guys with excellent products and top notch customer service. Bama has been my prefered tuner since day one and I hope if something happens to my #8 I will be treated like I have that little piece of paper in my hand.

Looking foward to a response from either Chris......
We will absolutely treat our previous Bama customers, in the unlikely event that they experience this issue, as if they have the piece of paper. We just cannot legally include them without a new purchase. The warranty does include a list of things that would void the warranty, like using the wrong fuel, using a supercharger/turbo/nitrous, using other tunes besides Bama at any time and using a modified version of the Bama tune by adjusting options. As long as you read them and are aware (and avoid) them, you should be fine!
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Old 07-23-2011, 10:49 AM   #7
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Re: Bama to give warranty with tunes for #8

Excellent news Chris,thanks again!!
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Old 07-23-2011, 11:18 AM   #8
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What else do the bama tunes cover as far as warranty. Does it cover a transmission they tuned the car wrong and shifts werent right and the next day tranny went bad.
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Old 07-23-2011, 11:21 AM   #9
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Re: Bama to give warranty with tunes for #8

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What else do the bama tunes cover as far as warranty. Does it cover a transmission they tuned the car wrong and shifts werent right and the next day tranny went bad.

Read here...


http://lib.store.yahoo.net/lib/musta...222011warranty
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Old 07-23-2011, 11:31 AM   #10
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Re: Bama to give warranty with tunes for #8

...and since reading about some of the difficuties/problems some have had with retuning the factory ECM-I'm kinda glad, I haven't tuned anything...

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Old 07-23-2011, 01:03 PM   #11
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Re: Bama to give warranty with tunes for #8

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What else do the bama tunes cover as far as warranty. Does it cover a transmission they tuned the car wrong and shifts werent right and the next day tranny went bad.
This warranty is specific to the 2011 GT cylinder 8 issues. However, we haven't had any problems to-date with the 2011+ transmissions stemming from custom tunes, with thousands running our files successfully. Rest assured, you'll enjoy the tunes! Hope this helps...

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Old 07-23-2011, 01:50 PM   #12
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This is awesome news... I'm goin to be ordering one from you guys next week.. I have an sf3 currently but am selling it to someone so I can buy yours and receive free tunes.. But now to add this is just a bonus
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Old 07-23-2011, 06:18 PM   #13
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Re: Bama to give warranty with tunes for #8

Chris- does this mean that if i buy the boss intake and let you guys write a tune for it with my car, the warranty still applies? I had talked to a ford tech about a month ago and he told me about the problem with the #8 and #7. What do you know about it?
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Old 07-23-2011, 06:21 PM   #14
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Chris,
I purchased the carbon fiber jlt and sct combo... On june 25th but i didnt see any warrenty paper in the box do i have a warrenty or no...?
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Old 07-23-2011, 07:50 PM   #15
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Re: Bama to give warranty with tunes for #8

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Chris,
I purchased the carbon fiber jlt and sct combo... On june 25th but i didnt see any warrenty paper in the box do i have a warrenty or no...?
I believe we are in the same boat on this one but if you read a few posts back Chris said we will be treated as if we had that little paper....good deal!
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Old 07-23-2011, 08:29 PM   #16
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Re: Bama to give warranty with tunes for #8

that's awesome, I hope to buy this and have it ready to go in time for next spring. Have lots of other things to do before the tune, only so much time and money. Sure wish I had more of both.
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Old 07-23-2011, 08:37 PM   #17
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Re: Bama to give warranty with tunes for #8

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Chris- does this mean that if i buy the boss intake and let you guys write a tune for it with my car, the warranty still applies? I had talked to a ford tech about a month ago and he told me about the problem with the #8 and #7. What do you know about it?
The Boss intake manifold is an acceptable modification. We really only void this warranty for forced induction, including superchargers, turbochargers and nitrous. This warranty is specificly designed for protection against out-of-pocket costs associated with cylinder #8 cylinder, so that should ease your mind!

Chris
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Old 07-23-2011, 08:47 PM   #18
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Re: Bama to give warranty with tunes for #8

Wow, that's some awesome news for the '11 guys.
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Old 07-24-2011, 12:50 AM   #19
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Quote:
Originally Posted by amchrisrose

The Boss intake manifold is an acceptable modification. We really only void this warranty for forced induction, including superchargers, turbochargers and nitrous. This warranty is specificly designed for protection against out-of-pocket costs associated with cylinder #8 cylinder, so that should ease your mind!

Chris
Just number 8? I know that's the problem cylinder but what if 7 goes for some reason?
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Old 07-24-2011, 05:43 AM   #20
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I know this might get a little off topic but what exactly is #8 failure? I hear it has something to do with tuning but as far as what goes wrong I have no clue. Now while I do not own a 2011, I have a close friend who owns one.
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Old 07-24-2011, 12:17 PM   #21
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Re: Bama to give warranty with tunes for #8

The widespread problem is a cylinder #8 problem, that most believe comes from aggressive tuning. It appears as heavy detonation that damages the piston or piston ring, results in low compression and almost always throws a P0308, cylinder #8 misfire.

I haven't heard of a single #7 failure, personally, but maybe I missed it. This warranty is specific to the widespread panic about cylinder #8.
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Old 08-04-2011, 08:47 PM   #22
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Re: Bama to give warranty with tunes for #8

Okay guys, we're now offering a warranty on Bama Free Tunes for Life tune package purchases on top of the original warranty on handheld tuner purchases.

This package is intended for those who already have an SCT programmer for whatever reason (from a previous vehicle or a friend, for example) who have not yet installed any other aftermarket tunes on their 2011+ Mustang GT. In the unlikely event that this cylinder #8 issue were to occur and we suspect that any other tune other than a Bama Performance custom tune was installed at any time, we may require you to send the PCM in for inspection.

Updated Bama Warranty Covering Free Tunes for Life Purchases as of 8/4/2011
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Old 08-05-2011, 09:37 PM   #23
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Re: Bama to give warranty with tunes for #8

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Originally Posted by amchrisrose View Post
Okay guys, we're now offering a warranty on Bama Free Tunes for Life tune package purchases on top of the original warranty on handheld tuner purchases.

This package is intended for those who already have an SCT programmer for whatever reason (from a previous vehicle or a friend, for example) who have not yet installed any other aftermarket tunes on their 2011+ Mustang GT. In the unlikely event that this cylinder #8 issue were to occur and we suspect that any other tune other than a Bama Performance custom tune was installed at any time, we may require you to send the PCM in for inspection.

Updated Bama Warranty Covering Free Tunes for Life Purchases as of 8/4/2011
Shouldn't I have received the warranty with my tuner though? I ordered it on 7/25 and it shipped on 7/26. The warranty was announced on 7/23 iirc.
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Old 08-08-2011, 02:00 PM   #24
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Re: Bama to give warranty with tunes for #8

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Shouldn't I have received the warranty with my tuner though? I ordered it on 7/25 and it shipped on 7/26. The warranty was announced on 7/23 iirc.
Napoleon, as far as I'm aware orders purchased after the announcement of the warranty are automatically enrolled and no paperwork or warranty card is sent out. This is because with the orders stored in our system, we have a record of the exact date/time you purchased it and with automatic enrollment there is nothing for you to fill out or "opt into."

That being said, the warranty only applies to the 11+ 5L models and that is all indicated in our order system when you purchase the order.


I hope this helps clear anything up!

Shoot me a PM if you have any specific questions in the future!
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Old 08-08-2011, 02:22 PM   #25
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Re: Bama to give warranty with tunes for #8

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Napoleon, as far as I'm aware orders purchased after the announcement of the warranty are automatically enrolled and no paperwork or warranty card is sent out. This is because with the orders stored in our system, we have a record of the exact date/time you purchased it and with automatic enrollment there is nothing for you to fill out or "opt into."

That being said, the warranty only applies to the 11+ 5L models and that is all indicated in our order system when you purchase the order.


I hope this helps clear anything up!

Shoot me a PM if you have any specific questions in the future!
Thanks for clearing that up! I was confused by all the talk of whether or not you had the "piece of paper" warranty from the legal side.
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Old 08-08-2011, 03:29 PM   #26
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Re: Bama to give warranty with tunes for #8

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Thanks for clearing that up! I was confused by all the talk of whether or not you had the "piece of paper" warranty from the legal side.
My pleasure!

Let me know if I can be of any assistance in the future!
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Old 08-08-2011, 03:31 PM   #27
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Re: Bama to give warranty with tunes for #8

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My pleasure!

Let me know if I can be of any assistance in the future!
Can you convince the tuning wizards to finish my tune for my Boss Intake Manifold by the end of the day? It's been taunting me from the middle of my living room all weekend! One more day might kill me!
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Old 08-08-2011, 03:39 PM   #28
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Re: Bama to give warranty with tunes for #8

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Can you convince the tuning wizards to finish my tune for my Boss Intake Manifold by the end of the day? It's been taunting me from the middle of my living room all weekend! One more day might kill me!
Napoleon, please call our tuning experts at Bama 888-226-9764 and ask for Zach Savercool.

Have your order number ready and he can knock that out for you today!
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