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Old 09-09-2011, 05:15 PM   #1
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Nothing i hate worse than bad customer service

does anybody have a phone number for grabber pony.com? I order a shift knob from them and they spelled a words wrong on the side. I tried to return it UPS, and they refused the package. I have sent numerous emails with no response. That is the only way of contacting them on there web site. Nothing I hate worse than bad customer service.
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Old 09-09-2011, 06:03 PM   #2
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Re: Nothing i hate worse than bad customer service

I just ran into the owner here in my town. Said he is in the process of moving the business to California. I approached him in the parking lot of a Chinese restaurant. He was with his grandmother and his wife. He seemed like a really nice guy. I am not sure who he has working for him in the customer service department, maybe it's just him right now. So maybe just hang in there and he will make things right. He also said something about being in China for the next week or so. That's all I got for you right now.

Hang in there. I'll do what I can if things don't go smooth for you in the next few weeks. And by that I mean, I'll give him a call for you if you can't resolve it through normal business contact.
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Old 09-09-2011, 10:07 PM   #3
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Re: Nothing i hate worse than bad customer service

Thanks, i wish he would just communicate with me. I am out another $20 + dollars on top of the cost of the part. I am very upset and want a answer. I emailed him and told him I was giving them 3 business days to get back with me. After that, I am going to see if I can go to small claims court here in my county.
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Old 09-09-2011, 10:13 PM   #4
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Re: Nothing i hate worse than bad customer service

I know what you are saying. I am on your side and am hoping he does the right thing. I just met him and started talking, so I don't really have any influence on him.

But his is the kind of business that is specialized to Mustang people, and it is a close community, so I am sure he is going to want to make this right and make you happy. He has been in business for years in a bad economy, so he must be pretty good at it.

Hang in there. I know there is nothing more frustrating than not being answered.
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Old 09-12-2011, 04:25 PM   #5
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Re: Nothing i hate worse than bad customer service

I went to wells fargo today and disputed the charges...now he has to respond. If he doesn't, i will keep my money, that they gave me back until they investigate ( talk to him ) and will look for someone else to make what I want. It is bad when you have to take these measures. Cause he will never get any more business from me , nor will i refer him. As a matter of fact, i will discourage it.
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