I just ran into the owner here in my town. Said he is in the process of moving the business to California
. I approached him in the parking lot of a Chinese restaurant. He was with his grandmother and his wife. He seemed like a really nice guy. I am not sure who he has working for him in the customer service department, maybe it's just him right now. So maybe just hang in there and he will make things right. He also said something about being in China for the next week or so. That's all I got for you right now.
Hang in there. I'll do what I can if things don't go smooth for you in the next few weeks. And by that I mean, I'll give him a call for you if you can't resolve it through normal business contact.