Re: Need A New Service Dept
No joke ... I have personally experienced this sort of thing. In 2004, we bought a Honda CR-V and had some accessories installed by the dealer (paid for at purchase) a few days later. They gouged and scratched the entire dashboard all to hell.
The company has several dealerships in town. My wife picked up the car at 6pm and noticed the damage when she got home (it was winter and it was dark so she didn't notice immediately.)
We drove it back at about 7pm, and of course the service department wasn't there - but I wanted someone to see the damage ASAP. The sales manager (ranking guy there) gave us a ration of crap, essentially accused of us of trying to screw them.
I told him that IMO they had vandalized my car (it was that bad) and I was going to call the police in front of all the customers in the lobby. Yeah, that's a bit ridiculous ... BUT it got his attention. They called in the Service manager for the entire company (not just that dealership) and he looked at it, tried to deny it some more, and finally said "Yeah, we did this. You're right. We'll have to fix it."
They had to order over a $1000 worth of interior parts, including the better part of the dashboard.