Need Help!! - Mustang Evolution

Go Back   Mustang Evolution > 1979-2015 Mustang GT || Tech and Talk > 2011-2014 Mustang GT



Reply
 
Thread Tools Search this Thread
Please support our sponsors and let them know you heard about them here!
Old 12-02-2012, 01:17 PM   #1
Registered Member
Regular
 
nitrous2v's Avatar
 
Join Date: Jun 2012
Region: Arkansas
Posts: 64
Need Help!!

Just received my tuner from Steeda and when I go to load the custom file its reads Error 1002-Can't open file. What's up with that? Of course, Steeda is closed today and I just installed the Steeda CAI and scared to even start my ride.
nitrous2v is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 12-02-2012, 01:31 PM   #2
Evolution's Finest
Supporter
 
SCCofSV's Avatar
 
Join Date: Mar 2012
Location: Burbank,Well, Close enough!
Region: California
Posts: 366
Quote:
Originally Posted by nitrous2v View Post
Just received my tuner from Steeda and when I go to load the custom file its reads Error 1002-Can't open file. What's up with that? Of course, Steeda is closed today and I just installed the Steeda CAI and scared to even start my ride.
Hi! Unfortunately I can't help you with your Steeda but, SteedaJohn can as well as many other members here. I just thought I'd give you his name though. But hang tight, I'm sure someone here can help you!
SCCofSV is offline   Reply With Quote
Old 12-02-2012, 01:41 PM   #3
Registered Member
Regular
 
nitrous2v's Avatar
 
Join Date: Jun 2012
Region: Arkansas
Posts: 64
I'm curious if I was sent a tuner without a tune installed??
nitrous2v is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 12-02-2012, 01:46 PM   #4
Registered Member
Regular
 
CZYFAST's Avatar
 
Join Date: Feb 2011
Region: California
Posts: 419
So here is some options, did you pull the stock tune file from your car yet, did you update your tuner online, is it pre loaded or were they going to email you your tune, try those things and let me know if any of it works.
__________________

IN SALEEN WE TRUST!!!
CZYFAST is offline   Reply With Quote
Old 12-02-2012, 02:06 PM   #5
Registered Member
Regular
 
nitrous2v's Avatar
 
Join Date: Jun 2012
Region: Arkansas
Posts: 64
Well I thought the tuner was going to be Pre-loaded from Steeda. And I thought the stock files were stored during initial programming.
I looked on the disc that came with it and see no custom files installed.
nitrous2v is offline   Reply With Quote
Old 12-02-2012, 02:14 PM   #6
Registered Member
Regular
 
CZYFAST's Avatar
 
Join Date: Feb 2011
Region: California
Posts: 419
What tuner do you have then SCT or Diablo? I have never heard of sending a disc with the tuner but they usually email them because they need the strategy for the computer, so then you don't have any tunes then?
__________________

IN SALEEN WE TRUST!!!
CZYFAST is offline   Reply With Quote
Old 12-02-2012, 02:16 PM   #7
Registered Member
Regular
 
nitrous2v's Avatar
 
Join Date: Jun 2012
Region: Arkansas
Posts: 64
SCT is what I have.
nitrous2v is offline   Reply With Quote
Old 12-02-2012, 02:19 PM   #8
Registered Member
Regular
 
CZYFAST's Avatar
 
Join Date: Feb 2011
Region: California
Posts: 419
Yeah that's what I have too. I'm just curious why they didn't email you the custom tune?
__________________

IN SALEEN WE TRUST!!!
CZYFAST is offline   Reply With Quote
Old 12-02-2012, 02:36 PM   #9
Registered Member
Regular
 
nitrous2v's Avatar
 
Join Date: Jun 2012
Region: Arkansas
Posts: 64
I just wish I knew for sure that they didn't send me any tunes preloaded. What's weird is this... I talked with Steeda on Thursday morning and told them all the info and what tunes I wanted and he said it would be about 48 hrs before they would be able to ship out the tuner but by 9:00 Thursday night I had a shipment confirmation. So I am thinking I didn't get a tune loaded. Any thoughts? Do most tuner come preloaded?
nitrous2v is offline   Reply With Quote
Old 12-02-2012, 02:42 PM   #10
Registered Member
Regular
 
CZYFAST's Avatar
 
Join Date: Feb 2011
Region: California
Posts: 419
It depends on the company, I get my tunes through Brenspeed. I haven't really dealt with steeda too much. I would call tomorrow and find out what happened because they should have preloaded the tunes when you order for the first time for your tune. Did they take your strategy from your computer?
__________________

IN SALEEN WE TRUST!!!
CZYFAST is offline   Reply With Quote
Old 12-02-2012, 06:02 PM   #11
Registered Member
Regular
 
nitrous2v's Avatar
 
Join Date: Jun 2012
Region: Arkansas
Posts: 64
I looked at a video on YouTube for a comparison

Click image for larger version

Name:	image-2843030645.jpg
Views:	178
Size:	508.3 KB
ID:	78904

and I am not even given an option to select which which tune I would like to run so I am 100% sure I have no tunes on this tuner. So disappointed! I wanted to so run the piss out my ride today.
nitrous2v is offline   Reply With Quote
Old 12-02-2012, 06:07 PM   #12
Registered Member
Regular
 
CZYFAST's Avatar
 
Join Date: Feb 2011
Region: California
Posts: 419
Quote:
Originally Posted by nitrous2v
I looked at a video on YouTube for a comparison

and I am not even given an option to select which which tune I would like to run so I am 100% sure I have no tunes on this tuner. So disappointed! I wanted to so run the piss out my ride today.
Damn that sucks man but make sure you call them and let them know you aren't happy about that, they should have had the tune on the programmer! Well I'm sure they will fix it tomorrow but as for today its in the books
__________________

IN SALEEN WE TRUST!!!
CZYFAST is offline   Reply With Quote
Old 12-02-2012, 06:14 PM   #13
Registered Member
Regular
 
nhcowboy's Avatar
 
Join Date: Jun 2011
Location: Houston
Region: Texas
Posts: 1,171
If they forgot to add/send the custom tunes, you Should still be able to use the strategy tune that comes with all SCT 3015s.

You can load that and set parameters like octane and cold air intake.

At least this way you don't have to pull the steeda CAI off until they fix the custom tune situation.

Good luck.
__________________

2011 Black Mustang GT Premium
Corsa XO & Sport AB/Airaid/Bama 93R
Best 1/4 mile to date 60' 2.009
12.538 ET @112.33
100+ Deg 85 Hum RPR 3PM 1/2 tank street tires
nhcowboy is offline   Reply With Quote
Old 12-02-2012, 07:11 PM   #14
Registered Member
Regular
 
nitrous2v's Avatar
 
Join Date: Jun 2012
Region: Arkansas
Posts: 64
Mine is a SCT 3000.

---------- Post added at 07:11 PM ---------- Previous post was at 07:09 PM ----------

Mine tuner is a SCT 3000
nitrous2v is offline   Reply With Quote
Old 12-02-2012, 07:11 PM   #15
Registered Member
Regular
 
nhcowboy's Avatar
 
Join Date: Jun 2011
Location: Houston
Region: Texas
Posts: 1,171
Wow. Odd that is what they are selling. That sucks. Same price as the 3015 but doesn't have the ability to use the "strategy" tunes provided by SCT.

SORRY TO HEAR THAT. Might check SCT site. Perhaps a firmware upgrade may allow use of theirs?

Otherwise you have 2 options. 1) go back to stock airbox. 2) wait for steeda to send you the tunes.

Good luck!
__________________

2011 Black Mustang GT Premium
Corsa XO & Sport AB/Airaid/Bama 93R
Best 1/4 mile to date 60' 2.009
12.538 ET @112.33
100+ Deg 85 Hum RPR 3PM 1/2 tank street tires
nhcowboy is offline   Reply With Quote
Old 12-02-2012, 07:44 PM   #16
Staff
Blogger
Staff
 
99ford's Avatar
 
Join Date: Jan 2009
Region: Georgia
Posts: 6,120
Send a message via Skype™ to 99ford
SteetdaJohn just joined our forum. I'm sure he could help you! Much like the guys at AM.
__________________
Check out the Official ME gear page for site t-shirts, decals, and bottle openers: http://www.mustangevolution.com/foru...2/#post1670281
99ford is offline   Reply With Quote
Old 12-02-2012, 07:55 PM   #17
Registered Member
Regular
 
tj@steeda's Avatar
 
Join Date: Oct 2011
Region: Georgia
Posts: 1,139
Nitrous2V,

We apologize for the inconvenience that you have encountered. I have sent a note to Gus and I am awaiting his feedback. He handles all of the tuning and I can't be for certain what the trouble is.

Please email me at tim@steeda.com so that I can provide your information to Gus.

Look forward to hearing from you.

Best Regards,

TJ
__________________
Steeda Autosports
Valdosta, GA & Pompano Beach, FL
Mustang Performance Products
Private Message Me About Special Discount Codes
www.steeda.com
Win A $300 Gift Card
tj@steeda is offline   Reply With Quote
Old 12-02-2012, 08:17 PM   #18
Registered Member
Regular
 
nitrous2v's Avatar
 
Join Date: Jun 2012
Region: Arkansas
Posts: 64
I just emailed Tim
nitrous2v is offline   Reply With Quote
Old 12-03-2012, 09:07 AM   #19
Registered Member
Regular
 
nitrous2v's Avatar
 
Join Date: Jun 2012
Region: Arkansas
Posts: 64
Just talked with Sal at Steeda and he was super supportive!! I gave him the tuner serial number and some strategy number from the PCM and he is going to push a rush on my tunes and email them to me.
Thanks Steeda for the support this morning!! Maybe I will be able to sleep tonight
nitrous2v is offline   Reply With Quote
Old 12-03-2012, 01:05 PM   #20
Registered Member
Regular
 
CZYFAST's Avatar
 
Join Date: Feb 2011
Region: California
Posts: 419
Yeah Sal is a pretty good guy he handled the repair of my tri ax shifter. It's the only steeda part on my car lol but yeah I'm glad they are working hard to please the customer!!!
__________________

IN SALEEN WE TRUST!!!
CZYFAST is offline   Reply With Quote
Reply

Lower Navigation
Go Back   Mustang Evolution > 1979-2015 Mustang GT || Tech and Talk > 2011-2014 Mustang GT

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


» Like Us On Facebook



10:49 AM


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0

MustangEvolution.com is in no way associated with or endorsed by Ford Motor Company.