Originally Posted by 2013fiveO
I got my DS Intune from AM. I haven't tuned my car yet but I did some stock tune data logging then plugged it into my laptop. It installed the drivers and asked me to launch the Intune software that started to update the device and wiped my custom Bama tunes. Then I plugged it in to my GT it told me my vehicle was unsupported. After talking with DS customer service they recommended I update it again.
So after about 2 hrs of pulling and installing updates it recognized my vehicle again but the Bama tunes were gone and I had to request them again from AM/Bama.
Long story short If it works don't let the Intune update software run when you plug it into your computer. I don't think there is a reason to update it unless its some major upgrade or improvement.
Just trying to save others hours of frustration.
Ooh man that sucks, could it be your computer that mess up? I hear of a similar story online.
I got mines like 3 weeks ago and it didn't read the vin # because it needed an update and when I plugged it in it just got updated without any problem, it holds more than 3 tunes I currently have 6 in it for the off road h pipe I also install.
Edit: I have DS intune as well