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Old 05-11-2014, 10:09 PM   #1
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Question for American Muscle?

So long story hopefully short.


A buddy of mine who does not use the computer much has been a long time customer of AM. He has tried the In Tune and it gave him a bunch of problems data logging. He sold it on Ebay and bought a Trinity from AM. This time he got 2 tunes. The first one would surge real bad at idle when cold. He switched it for the 2nd street tune and it didn't have much timing. He tried datalogging it but the throttle blades were closing every time he get's into it. He really want's to return the whole tuner and bama tunes and go a different direction at this point.


Do you guys give refunds for this type of thing? He does not want to mess around with revisions and datalogging when both tunes are no good.
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Old 05-12-2014, 05:10 AM   #2
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Problems with a Bama tune? No way.
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Old 05-12-2014, 07:03 AM   #3
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Does your buddy know how to use the phone? Call Bama before airing it out here. He might actually get a good answer.
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Old 05-12-2014, 07:56 AM   #4
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I have had the same problems. They won't refund or exchange for a different product. The guy Lewis on the phone told me that he has a Mac and doesn't know what I'm talking about when I mention my problems and just basically acts like I am an idiot. The only thing they said they might do it for you to call diablo and talk to them. I was shocked about how this Lewis character acted and talked, when I have dealt with American muscle before and have gotten nothing but the best customer service.
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Old 05-12-2014, 08:09 AM   #5
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AmericanMuscle's customer service and Bama Performance's customer service are two different animals. I've never had a problem with AM and Bama has been 50/50.
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Old 05-12-2014, 08:22 AM   #6
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Originally Posted by Justin81 View Post
So long story hopefully short.

A buddy of mine who does not use the computer much has been a long time customer of AM. He has tried the In Tune and it gave him a bunch of problems data logging. He sold it on Ebay and bought a Trinity from AM. This time he got 2 tunes. The first one would surge real bad at idle when cold. He switched it for the 2nd street tune and it didn't have much timing. He tried datalogging it but the throttle blades were closing every time he get's into it. He really want's to return the whole tuner and bama tunes and go a different direction at this point.

Do you guys give refunds for this type of thing? He does not want to mess around with revisions and datalogging when both tunes are no good.
I'm sorry to hear that your friend is having some issues with his tuner/tunes. We can definitely look into this for you and get to the bottom of it. Can you PM me his order number or contact information?

I can have the Bama team review his order and contact him right away! I look forward to speaking with you.

-Dan
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Old 05-12-2014, 09:58 AM   #7
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He or I do not have anything bad to say about AM. We are both customers for a long time. In fact, I think he just bought CAI yesterday on the AM site. So please don't confuse this as a negative post. It's not. AM is awesome.

However, AS mentioned, the Tuners and Tunes are just not working out at this time. I'm sure with datalogging and more correspondence it can get worked out but he doesn't have the time to go back and fourth at the moment.

My question is to AM since I have seen they frequent this site. Do you guys have a hassle free return policy? I will PM as well.

Thanks a lot
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Old 05-12-2014, 09:22 PM   #8
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Originally Posted by 2 Stangz View Post
AmericanMuscle's customer service and Bama Performance's customer service are two different animals. I've never had a problem with AM and Bama has been 50/50.
I've been holding back on buying a tuner and not sure why…then I read this and think I might be making a good move on waiting or just passing…just don't want to drop that much coin on something that might turn into a hassle more than anything else.
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Old 05-12-2014, 11:10 PM   #9
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Originally Posted by melbatoast1982 View Post

I've been holding back on buying a tuner and not sure why…then I read this and think I might be making a good move on waiting or just passing…just don't want to drop that much coin on something that might turn into a hassle more than anything else.
Been running bama tunes for 3 1/2 years and absolutely love them. You don't know what your missing but more power, your car pulls harder, faster off line acceleration, greatly improved throttle response and firmer shift points for automatics.

Better that you do hold back because once you break your mod cherry, you will be hooked for more mods. Ha ha ha ha

Save your money and marriage (if applicable) , don't mod. Ha ha ha!
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Old 05-13-2014, 12:56 AM   #10
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Better that you do hold back because once you break your mod cherry, you will be hooked for more mods. Ha ha ha ha

Save your money and marriage (if applicable) , don't mod. Ha ha ha!
Basically this, lol. I told myself intake and exhaust and then I'm done for a while. Now I have those, a few appearance mods, wheels, tires, suspension work, and currently being tuned for E85. I've owned the car for about 5 months....

As far as Bama is concerned, they're fine if you're just starting out. I ran into a few issues with them. One being the warning lights were not working (new tires don't have TPMS and the warning light never appeared until I switched tunes), my first ghost cam tune didn't lope and the second threw a CEL, the third was perfect though. My 91 race tune from them is awesome, but I'm too paranoid after everything to have any fun with it.
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Old 05-13-2014, 01:14 AM   #11
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Basically this, lol. I told myself intake and exhaust and then I'm done for a while. Now I have those, a few appearance mods, wheels, tires, suspension work, and currently being tuned for E85. I've owned the car for about 5 months....

As far as Bama is concerned, they're fine if you're just starting out. I ran into a few issues with them. One being the warning lights were not working (new tires don't have TPMS and the warning light never appeared until I switched tunes), my first ghost cam tune didn't lope and the second threw a CEL, the third was perfect though. My 91 race tune from them is awesome, but I'm too paranoid after everything to have any fun with it.
Bama is great if someone has bolt on mods. If someone steps up to FI, bama doesn't tune for FI applications so look elsewhere. Bama is perfect for many mustang enthusiasts because they stick bolt on mods and call it a day.
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Old 05-13-2014, 01:20 AM   #12
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Basically this, lol. I told myself intake and exhaust and then I'm done for a while. Now I have those, a few appearance mods, wheels, tires, suspension work, and currently being tuned for E85. I've owned the car for about 5 months....

As far as Bama is concerned, they're fine if you're just starting out. I ran into a few issues with them. One being the warning lights were not working (new tires don't have TPMS and the warning light never appeared until I switched tunes), my first ghost cam tune didn't lope and the second threw a CEL, the third was perfect though. My 91 race tune from them is awesome, but I'm too paranoid after everything to have any fun with it.
lol I thought I was bad. I have had mine about 6 or 7 months and I started the same way "intake and tune is all I will do for a while" lol nope! appearance stuff, exhaust work, brake overhaul, and a short shifter later I'm eating my words.. haha my girlfriend hates it too
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Old 05-13-2014, 10:00 AM   #13
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He or I do not have anything bad to say about AM. We are both customers for a long time. In fact, I think he just bought CAI yesterday on the AM site. So please don't confuse this as a negative post. It's not. AM is awesome.

However, AS mentioned, the Tuners and Tunes are just not working out at this time. I'm sure with datalogging and more correspondence it can get worked out but he doesn't have the time to go back and fourth at the moment.

My question is to AM since I have seen they frequent this site. Do you guys have a hassle free return policy? I will PM as well.

Thanks a lot
Thanks for the PM. I'm glad to hear you guys are long time customers! That's great news.

I've already sent your information over to the Bama team and they'll be reaching out to your friend shortly to make sure everything is resolved, quickly!

-Dan
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Old 05-13-2014, 10:19 AM   #14
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Thank you for the help Dan. As stated earlier, The guy wants a refund. I have a feeling that Bama will not be doing any refunding since his order is through AM.

It brings me back to my original question which I don't believe was answered.

Will you give a refund to the guy as he is unsatisfied and does not want to go though any further hassle and inconvenience?
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Old 05-16-2014, 02:03 PM   #15
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3 days and no call. How much reviewing needs to be done? I couldn't have been any more pleasant about my request?

No call, No revisions and No refunds?? This isn't looking good. I made this whole thread because I was trying to help my buddy avoid a bunch of BS on the phone with AM. I saw the thread the other day about people buying wheels and they were in poor shape upon arrival. The response about customer service was not a good one. I really need a set of AMR wheels and I'm about 30 minutes from AM. I really don't want to deal with this on a $1600 purchase.
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Old 05-16-2014, 03:41 PM   #16
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3 days and no call. How much reviewing needs to be done? I couldn't have been any more pleasant about my request?

No call, No revisions and No refunds?? This isn't looking good. I made this whole thread because I was trying to help my buddy avoid a bunch of BS on the phone with AM. I saw the thread the other day about people buying wheels and they were in poor shape upon arrival. The response about customer service was not a good one. I really need a set of AMR wheels and I'm about 30 minutes from AM. I really don't want to deal with this on a $1600 purchase.
You do realize they probably get hundreds of tune requests a day. 3 days is not that long. I'm sure they're doing their best.
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Old 05-16-2014, 04:41 PM   #17
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Thank you for the help Dan. As stated earlier, The guy wants a refund. I have a feeling that Bama will not be doing any refunding since his order is through AM.

It brings me back to my original question which I don't believe was answered.

Will you give a refund to the guy as he is unsatisfied and does not want to go though any further hassle and inconvenience?
Have your friend contact them directly. Does he not speak English? It's much easier coming from him asking for a refund.

It's like you coming up to the waitress or manager of a burger joint saying that your friend who's eating at the establishment's other burger joint across town isn't happy with his burger cuz its cooked too raw. He wants a refund can the manager please refund your friend who's all the way across town for his burger.

AM isn't legally bound to do anything you ask without confirming or hearing from your friend with a legit order number. If they acted on every contact by every Tom Dick and Jane out there on behalf of someone else there could be a lot of bogus or incorrect tickets being opened.
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Old 05-16-2014, 04:52 PM   #18
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Question for American Muscle?

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You do realize they probably get hundreds of tune requests a day. 3 days is not that long. I'm sure they're doing their best.
Reading this whole thread I think its just a bogus claim. I'm sure if it was really an issue for "his friend" then "his friend" would call himself and keep at it till it was resolved.

I've had issues like when I ordered a tune but forgot to list the wheel tire upgrade size and BAMA had already emailed me the ordered tune. I email BAMA and they got a new tune out to me two hours after I email them directly. I once had the tuner locked out and the guy stayed 30 mins after closing time and got me back up and running because I called them directly instead of getting my sister or girlfriend to call for me.

Now I'm sure if I would have started a thread instead and *****ed and moaned rather than CALLING them directly that I would probably get the same indirectly bad service as the OP is probably experiencing. Lazy people love to expect others to bend over backwards for them when they (both OP and "his friend") can't even be bothered with calling directly and learning the concept of following up and pressing the issue.

Here's a question for you: If you get all the numbers right fir the jackpot lottery, do you win the lottery when they call the number out or when you actually go claim it and make sure all paperwork is filled out and the check is in your hand?
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Old 05-16-2014, 05:13 PM   #19
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So long story hopefully short.


A buddy of mine who does not use the computer much has been a long time customer of AM. He has tried the In Tune and it gave him a bunch of problems data logging. He sold it on Ebay and bought a Trinity from AM. This time he got 2 tunes. The first one would surge real bad at idle when cold. He switched it for the 2nd street tune and it didn't have much timing. He tried datalogging it but the throttle blades were closing every time he get's into it. He really want's to return the whole tuner and bama tunes and go a different direction at this point.


Do you guys give refunds for this type of thing? He does not want to mess around with revisions and datalogging when both tunes are no good.




Ok guys, as you can see, I quoted my Original post here about this situation. I can see how it would have gotten mixed up through a whole bunch of different post. I came here seeking information because I know AM posts here. I really just wanted to know if they give refunds for something like this. I was asking for my friend because I knew he was pretty frustrated about it. He sold the first tuner on Ebay and spent the money for the better tuner. The tunes are terrible and he will probably will end up selling the $600 Trinity on ebay as well. I was just looking out for him. Dan responded as a American Muscle Rep and rather than answer the simple question or give me his direct contact info to help he asked me to PM him the info. I did PM him the info it went nowhere after 3 days.


I really just want to know if they have a return policy. Like I mentioned, I want a set of AMR wheels but between this and the other thread about bad AMR wheels and run around customer service I'd rather give LMR a shot.
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Old 05-16-2014, 05:32 PM   #20
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As everyone said call bama you don't need to speak to dan . No need to come on here and make a useless thread due to you not using a phone. Your business should between customer and bama not on a public forum. This should be delated as it's just to start a rant which we don't need
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Old 05-16-2014, 05:35 PM   #21
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It wasn't a rant at all. I simply asked if they will refund a tuner with tunes?? Please read my original post. There return policy on there website doesn't say anything about it.
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Old 05-16-2014, 05:58 PM   #22
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It wasn't a rant at all. I simply asked if they will refund a tuner with tunes?? Please read my original post. There return policy on there website doesn't say anything about it.
So after all this do you still not understand the concept of making a phone call? Take out that little device in your pocket, dial the bama customer service number and.. wait a second.. I bet a real live person picked up and was able to answer all your questions, huh?! Problem solved.
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Old 05-16-2014, 06:03 PM   #23
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Ok guys, as you can see, I quoted my Original post here about this situation. I can see how it would have gotten mixed up through a whole bunch of different post. I came here seeking information because I know AM posts here. I really just wanted to know if they give refunds for something like this. I was asking for my friend because I knew he was pretty frustrated about it. He sold the first tuner on Ebay and spent the money for the better tuner. The tunes are terrible and he will probably will end up selling the $600 Trinity on ebay as well. I was just looking out for him. Dan responded as a American Muscle Rep and rather than answer the simple question or give me his direct contact info to help he asked me to PM him the info. I did PM him the info it went nowhere after 3 days.


I really just want to know if they have a return policy. Like I mentioned, I want a set of AMR wheels but between this and the other thread about bad AMR wheels and run around customer service I'd rather give LMR a shot.
The question you have: "Do you guys give refunds for this type of thing? He does not want to mess around with revisions and datalogging when both tunes are no good."


This question is best answered by calling them on the phone. You got fingers to dial. You have a phone I assume. Your not deaf or mute or otherwise handicapped. Other than pure stubbornness or laziness why don't you try calling them directly. Which makes it all sound like you're just wanting to biitch and moan.

If that's the case and after people have told you that the best way to resolve this situation is by calling and you still refuse to call then I think the mods on here need to shut this biitching session thread down. You're not interested in truly getting an answer anyway.
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Old 05-16-2014, 06:16 PM   #24
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Sounds like I would bet the call had been made and they said "no refunds..." So this is where it ends up.

It's like any software. You open it, use it, install it and can return it and I don't blame Bama one bit if they said no.

I'm debating getting a tune. But if I do and it doesn't work the way I want it to I'll just deal with it. Won't bring it here and ***** about Bama or American Muscle that's for sure.
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Old 05-16-2014, 06:18 PM   #25
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Plus complaining about something in a public forum can expose you to someone making you look a fool....so I stay away from that.

Just call the company. Won't tell you the bone head move I made. But I called American Muscle and they took care of me.
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Old 05-16-2014, 06:24 PM   #26
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I'm debating getting a tune. But if I do and it doesn't work the way I want it to I'll just deal with it. Won't bring it here and ***** about Bama or American Muscle that's for sure.




I hope you like Idle surging, Knock ****** and your throttle blades closing while you're trying to data log the mess. Not to mention a guy who posts here 2600 times but can't answer a simple question like is this tune refundable.
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Old 05-16-2014, 06:25 PM   #27
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The question you have: "Do you guys give refunds for this type of thing? He does not want to mess around with revisions and datalogging when both tunes are no good."


This question is best answered by calling them on the phone.


Why not by one of the 2 or 3 AM reps that post here every day?
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Old 05-16-2014, 06:28 PM   #28
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This guy has 52 posts and is already talking poorly about a company . This thread should be delated and just because your "friend" doesn't know how to use a phone isn't reason to bash a company
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Old 05-16-2014, 06:34 PM   #29
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Sounds like I would bet the call had been made and they said "no refunds..." So this is where it ends up.

It's like any software. You open it, use it, install it and can return it and I don't blame Bama one bit if they said no.

I'm debating getting a tune. But if I do and it doesn't work the way I want it to I'll just deal with it. Won't bring it here and ***** about Bama or American Muscle that's for sure.
No OP has only pm'ed Dan. No phone calls that's why he's *****ing about "3 days and no reply"

And judging by his last post he's still not intending on calling. Dan and the other AMsters got my respect. I would have lost my cool with this "friend of mines situation" a long time ago.

His "friend" had two tunes and they were not working correctly. Could be a number of problems:

- wrong pcu code was given to BAMA
- maybe during the ordering process a CAI was left off the order
- even... BAMA might of just messed up somewhere which sucks but its all correctable.

This "friend" who "doesn't use computers much" but is good enough or has access enough to sell on ebay and order from AM but who can't even chime in ONCE on this matter. This friend could have gotten it resolved ASAP by CALLING. Sounds like he's a whiny person and is acting all pissed at the world cuz things aren't perfect for him.

Call them

---------- Post added at 05:34 PM ---------- Previous post was at 05:33 PM ----------

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Why not by one of the 2 or 3 AM reps that post here every day?
Fktard
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Old 05-16-2014, 06:39 PM   #30
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Don't see why y'all bashing this guy, if you find it to be a useless thread stop reading its that simple. No on put a gun to your head to make you pick this particular thread or even to put a reply. But to answer your question buddy doesn't look like they give refunds but like everyone else has said your best calling so you can hear it from them...

---------- Post added at 11:39 PM ---------- Previous post was at 11:38 PM ----------

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Old 05-16-2014, 06:50 PM   #31
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This guy has 52 posts and is already talking poorly about a company . This thread should be delated and just because your "friend" doesn't know how to use a phone isn't reason to bash a company
I think this thread should be In the thread hall of fame. You guys should all be banned for ruining it. I just wanted to ask if they had a return policy . Read my posts I only said good about AM.
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Old 05-16-2014, 07:05 PM   #32
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Hah, your a trip. I call BS! Just call them instead of waiting for a forum reply, much quicker. You just want to annoy us all with your whining.
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Old 05-16-2014, 07:46 PM   #33
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Thumbs down The Clueless

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Originally Posted by Justin81 View Post
I think this thread should be In the thread hall of fame. You guys should all be banned for ruining it. I just wanted to ask if they had a return policy . Read my posts I only said good about AM.
Actually none of the people in here Work for American Muscle. Other than Dan or Shane.

So since almost everyone in here has TOLD you that, call and speak to customer service for American Muscle.

Lastly, there is a "Hall of Fame for Threads". There is also a "HALL of People Who Just Don't Have a Clue." If your real nice, maybe someone will nominate you.
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Old 05-16-2014, 10:28 PM   #34
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Originally Posted by Justin81 View Post
3 days and no call. How much reviewing needs to be done? I couldn't have been any more pleasant about my request?

No call, No revisions and No refunds?? This isn't looking good. I made this whole thread because I was trying to help my buddy avoid a bunch of BS on the phone with AM. I saw the thread the other day about people buying wheels and they were in poor shape upon arrival. The response about customer service was not a good one. I really need a set of AMR wheels and I'm about 30 minutes from AM. I really don't want to deal with this on a $1600 purchase.
Wait a minute. Hold the phone. Did I read this correct? Your calling AM for your buddy. Are your f ing kidding me. How old is your freaking buddy, 9 years old. Why doesn't your buddy handle his own business with AM.

Maybe you can stop breast feeding your buddy and let him handle his own customer service affairs. Wtf, good grief people. Ha ha ha

Sent from my little Johnson.
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Old 05-16-2014, 11:02 PM   #35
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Wait a minute. Hold the phone. Did I read this correct? Your calling AM for your buddy. Are your f ing kidding me. How old is your freaking buddy, 9 years old. Why doesn't your buddy handle his own business with AM.

Maybe you can stop breast feeding your buddy and let him handle his own customer service affairs. Wtf, good grief people. Ha ha ha

Sent from my little Johnson.
Dude Kona... I thought I was harsh bwahahaha

You can't breast feed an imaginary friend. Not once has this "friend" chimed in on the whole situation. This makes me think he's not real and neither is the order number this guy provided Dan.

I swear Dan and Shane have always been on the ball when I had issues. As well as everyone else I emailed or talked to on the phone. So if Dan is taking three days and still no response he probably realized that this was a nonexistent "friend" with a nonexistent order number. Can't remedy what doesn't exist.
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