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Old 12-26-2014, 07:18 PM   #1
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Steeda order issues.

Has anyone else had an issue with ordering parts from steeda? I placed an order today for a adjustable Panhard bar. Only ordered one, all emails were coming like normal then I get two emails saying my order shipped. Well check my bank and they charged me twice, an I guess they shipped 2 bars... Not a happy camper at the moment an now it's too late to call them. Not happy at all with this, have bills to pay so not good when over 150 bucks is gone from your account for no reason.
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Old 12-26-2014, 07:21 PM   #2
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Steeda order issues.

Call bank and stop payment?

TJ will make it right.


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Old 12-26-2014, 07:24 PM   #3
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You mean call bank? Or call steeda? Tried to call steeda already they are closed.. Bank charges a decent fee to stop payment.
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Old 12-26-2014, 07:30 PM   #4
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Wow. Never heard of a bank charging for stop payment due to company mistake.

Sorry man. MSG TJ, the guy is top notch and wouldn't be shocked if he reimbursed you for bank fees if it's legit on Steeda's side.

No telling what happened. Errors happen, Internet could of screwed up, their system glitched etc.


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Old 12-26-2014, 07:32 PM   #5
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Steeda order issues.

Maybe there was an issue when it processed it or maybe you clicked the order button twice. Regardless these things happen and I'm sure they will take care of it. Did you actually get two different shipping confirmation numbers or did you get two emails with the same order number?

Also do both bank lines appear under posted transactions? I know my bank has pending and posted and occasionally an item will appear in both temporarily but within a day or two it will disappear from pending and only appear in the processed section once.


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Old 12-26-2014, 07:33 PM   #6
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Think he's more upset for the two separate charges on his account


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Old 12-26-2014, 07:34 PM   #7
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#1, pay bills b4 car parts
2 they will take care of it, just call them once they open again

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Old 12-26-2014, 07:34 PM   #8
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Yeah just hope they fix it ASAP can't be out that money for too long.. It's so strange I got all the order confirmation emails correct. Then all the sudden got 2 shipped emails with the same purchase order number, diff order numbers, an diff tracking numbers and charged twice.
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Old 12-26-2014, 07:36 PM   #9
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#1, pay bills b4 car parts
2 they will take care of it, just call them once they open again

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Why I buy with a credit card. But it's hard to have self control haha.


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Old 12-26-2014, 07:44 PM   #10
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had the money for the order set aside, didn't skip bills to get a part. I'm sure if you order something you don't plan on getting charged twice right? An I got a single email for order confirmation which was all correct, then got two emails saying order was shipped, thought it was strange so looked at the emails and they had two separate order numbers, same purchase order number and diff tracking numbers. Checked my bank and was charged twice.
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Old 12-26-2014, 07:46 PM   #11
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You can call your bank now and contest the charge and the will credit you emediatly.

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Old 12-26-2014, 07:46 PM   #12
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An I emailed TJ an will call them in the morning so we will see if they take care of it. Have ordered from them several time with no issues so hopefully this is a one time issue.
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Old 12-27-2014, 12:37 AM   #13
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I would blame it on North Korea. That's me though.


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Old 12-27-2014, 01:01 AM   #14
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An I emailed TJ an will call them in the morning so we will see if they take care of it. Have ordered from them several time with no issues so hopefully this is a one time issue.
really? SMH
It's obviously not been an issue until this time. Sh.. Happens dude!!

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Old 12-27-2014, 09:13 AM   #15
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Thank you for reaching out.

I spoke to Patrick this morning & everything should have been taken care of.

Thank you for your patience & we apologize for the inconveniences that you have experienced.

Best Regards,

TJ
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Old 12-27-2014, 09:16 AM   #16
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TJ an Patrick took care of the issue. Great customer service as always. Will post again once I get the part and everything clears up with the charges and stuff to let you guys know how quickly everything gets resolved... So far so good
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Old 12-30-2014, 10:30 AM   #17
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Well here is an update on this situation as of today... The 2nd package was never stopped, so both packages are still on there way to be delivered today. The second charge they mistakenly charged my account was off the account but is now back on my account.. So I have to take off work early today to be home when the package comes to make sure one is declined, an sent back. Not sure when the charge will be taken off my account again. Have to call today to see about that.
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Old 12-30-2014, 11:14 AM   #18
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Hmm well that's a let down.

Why the charge would be replaced is odd.

TJ to the rescue?


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Old 12-30-2014, 01:50 PM   #19
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Originally Posted by Rapinator126 View Post
#1, pay bills b4 car parts
2 they will take care of it, just call them once they open again

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that^^^^

oh and I'm looking for a used panhard bar
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Old 12-30-2014, 02:17 PM   #20
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Bills were paid before car parts pretty sure when you order something your not planning on getting charged twice. An declined the 2nd shipment so it's being sent back. Still trying to get them to credit my account back. They are saying they won't credit it back until the part is back and stocked (not acceptable). still working on it as we speak. Emailed TJ to see if he can help get this taken care of. So I will update again when I know more. Not looking good so far.
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Old 12-30-2014, 02:22 PM   #21
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An just to Clarify any more questions about bills being paid before car parts. My bills were paid before car parts, had money for the Panhard bar set aside which means I had money for 1 Panhard bar set aside not 2. Planned on only getting charged for 1 not 2. So when you get charged double that's not a good thing and I'm sure nobody likes when that happens. I know things happen an I'm trying to get the issue resolved an seeing as how a lot of people on this site order from them I wanted to keep you guys updated on the issue just incase anyone else ever has this problem.
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Old 12-30-2014, 02:33 PM   #22
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Don't worry about that man... We are all guilty of buying frivolous stuff. Instead of dropping 3 grand on wheels and tires, tunes and CAI I could of put it in my 401k lol.




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Old 12-30-2014, 02:40 PM   #23
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Lol yeah been there plenty of times.. Guns and cars are my
Hobbies. So any extra money I get goes toward one or the other. Just this time it didn't go as planned. I'm working with them trying to get them to go ahead an credit my account back now since it was an unauthorized charge in the first place.. We shall see...
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