Wondries is a total old-school "stealership". I'd avoid them like the plague. Get the car over to Galpin and have them look at it. I bought my car elsewhere (dealer wouldn't do a swap with Galpin), but I have all of my service done there. So far, totally honest and excellent service.
You don't have to keep the service at the same place you bought it. Ford Service can't recommend/favor dealerships directly for legal reasons, but "Take it to another dealership" probably meant "Take it to the biggest dealership/repair center in So Cal".
If they say it's normal, it probably is. It doesn't seem normal to me for a nearly new car, though, but I'm not Galpin's techs. Wondries and Glendale are a bit (in)famous locally for pushing problems away/not noticing them until the warranty is up and THEN working on it/finding it.
The guys at GAS are awesome as well. Just hold onto your wallet as cash seems to want to fly right out of it every time I'm in there looking at the bling and toys