When Cervini's Hood comes damaged.... - Mustang Evolution

Go Back   Mustang Evolution > Ford Mustang | Wrenching, Care and General Topics > Mustang Paint, Appearance & Detailing



Reply
 
Thread Tools Search this Thread
Please support our sponsors and let them know you heard about them here!
Old 09-02-2014, 03:41 PM   #1
Road Trip!
 
Join Date: Sep 2014
Location: Los Angeles
Region: California
Posts: 370
When Cervini's Hood comes damaged....

FYI: Before we start, I was told to destroy it in order to get a new one.





RushGotti is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 09-02-2014, 03:48 PM   #2
Registered Member

Regular
 
natestang07's Avatar
 
Join Date: Jun 2014
Location: Soap Lake
Region: Washington
Posts: 5,321
Who told you that?

05 Gt Premium Performance White, flowmaster outlaws
natestang07 is offline   Reply With Quote
Old 09-02-2014, 03:52 PM   #3
Road Trip!
 
Join Date: Sep 2014
Location: Los Angeles
Region: California
Posts: 370
AM Customer Service Rep.

The corners came chipped and when I requested a new one, I was told the new order would be on hold until they get proof that it was destroyed... Overkill much? =P
RushGotti is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 09-02-2014, 04:10 PM   #4
Registered Member
Regular
 
shunc01's Avatar
 
Join Date: Dec 2011
Region: Massachusetts
Posts: 1,948
Oh boy this will be a good one...

Borla touring, airraid Cai, Mac ceramic shorty headers, frrp x pipe, 2010 gt500 rims, 35 % tint and more to come..
__________________
2016 GT RACE RED MANUAL aka " RAGING BULL"
Mods:
Borla stypes cat back exhaust, tint kit all lights, 5.0 race red shift knob, MMD V SERIES SPOILER... and more to come...
shunc01 is offline   Reply With Quote
Old 09-02-2014, 04:27 PM   #5
Registered Member

Regular
 
natestang07's Avatar
 
Join Date: Jun 2014
Location: Soap Lake
Region: Washington
Posts: 5,321
Hm.. that is very interesting

05 Gt Premium Performance White, flowmaster outlaws
natestang07 is offline   Reply With Quote
Old 09-02-2014, 04:32 PM   #6
Registered Member
Regular
 
Join Date: Jun 2014
Location: Parniak
Region: Wisconsin
Posts: 618
HHAHAA TOO GOOD
TurboCobra is offline   Reply With Quote
Old 09-02-2014, 04:34 PM   #7
Registered Member
Regular
 
Join Date: Jun 2014
Location: Parniak
Region: Wisconsin
Posts: 618
did they already send a replacement?
TurboCobra is offline   Reply With Quote
Old 09-02-2014, 04:41 PM   #8
Road Trip!
 
Join Date: Sep 2014
Location: Los Angeles
Region: California
Posts: 370
Quote:
Originally Posted by TurboCobra View Post
did they already send a replacement?
Yes sir, It gets here tomorrow!
RushGotti is offline   Reply With Quote
Old 09-02-2014, 07:50 PM   #9
Registered Member
Regular
 
LuisBlackGT's Avatar
 
Join Date: Feb 2014
Location: West Palm Beach
Region: Florida
Posts: 334
Wtf


Sent from my iPhone using Mustang Evolution
__________________
2014 Black Mustang GT. 20" Amr wheels, Sr Performance lowering springs 1.5", stillen front chin, mmd window louvers, roush AB exhaust. FOLLOW ME ON INSTAGRAM: @barrios_Luis
LuisBlackGT is offline   Reply With Quote
Old 09-02-2014, 08:22 PM   #10
Registered Member

Regular
 
Socal Stangman's Avatar
 
Join Date: Mar 2014
Location: Temecula Ca.
Region: California
Posts: 1,872
That's the craziest thing I've seen...

What was wrong with it?
Socal Stangman is offline   Reply With Quote
Old 09-02-2014, 08:40 PM   #11
Road Trip!
 
Join Date: Sep 2014
Location: Los Angeles
Region: California
Posts: 370
Quote:
Originally Posted by Socal Stangman View Post
That's the craziest thing I've seen...

What was wrong with it?
The corners were chipped off... I had a couple people try and bash me because I didn't fix it and that it was a waste of money, But the majority of the people agreed that when you buy something new, You want it new and damaged upon received.

That's like buying a brand new TV, Only to find out the screen was smashed and having to go replace the screen at a TV repair shop.



RushGotti is offline   Reply With Quote
Old 09-02-2014, 08:43 PM   #12
Registered Member

Regular
 
Socal Stangman's Avatar
 
Join Date: Mar 2014
Location: Temecula Ca.
Region: California
Posts: 1,872
I agree with you. If you bought it new it should look like new.
Socal Stangman is offline   Reply With Quote
Old 09-02-2014, 10:41 PM   #13
Registered Member
Regular
 
Join Date: Jun 2014
Location: Texas
Region: Texas
Posts: 182
Over the years they probably learned that the cost of shipping a hood back outweighs the cost of just replacing it outright. I get the destruction request...prevents people from fixing the hood and reselling it.

Your video was amusing. I hope you get the next hood without any damage!
BadCon is offline   Reply With Quote
Old 09-03-2014, 08:33 AM   #14
Registered User
Newbie
 
W1Ck3D's Avatar
 
Join Date: Sep 2014
Location: Kingsland
Region: Georgia
Posts: 17
Lmfao! Awesome! Sucks that you had to wait for a replacement though.


Sent from my iPhone using Mustang Evolution
W1Ck3D is offline   Reply With Quote
Old 09-03-2014, 10:20 AM   #15
Road Trip!
 
Join Date: Sep 2014
Location: Los Angeles
Region: California
Posts: 370
Quote:
Originally Posted by W1Ck3D View Post
Lmfao! Awesome! Sucks that you had to wait for a replacement though.


Sent from my iPhone using Mustang Evolution
That day pretty much sucked.... I work night shift, I got out at 7AM got home at 7:30 AM and began prepping....



UPS freight didn't arrive until 5PM (I was awake the whole time) and then that happened. I slept like 3 hours only that day before work, I was super tired.. I regret not sleeping in the morning like I normally do.
RushGotti is offline   Reply With Quote
Old 09-03-2014, 11:38 AM   #16
Site Sponsor
 
Join Date: May 2014
Location: Malvern, PA
Region: Pennsylvania
Posts: 2,510
Quote:
Originally Posted by RushGotti View Post
FYI: Before we start, I was told to destroy it in order to get a new one.





Rush-Sorry to hear about the trouble with UPS Freight on your first order! Looks like you got the message from our rep! I'm hunting through my desk, I had a customer mail me a photo of one that had been axed and shot repeatedly

Quote:
Originally Posted by shunc01 View Post
Oh boy this will be a good one...
Simply protocol-I like to see customers get creative-This hands down takes the cake!

Quote:
Originally Posted by BadCon View Post
Over the years they probably learned that the cost of shipping a hood back outweighs the cost of just replacing it outright. I get the destruction request...prevents people from fixing the hood and reselling it.
This is pretty spot on. Combined with return shipping costs, insurance, as well as potentially making someone wait around for a few hours it's not something that we're willing to make our customers do!

I'll try to find the picture and get it posted up!

Alex
__________________
Alex Lazarus | AmericanMuscle.com
Toll Free: 1-866-363-4591
Bama Hotline: 888.226.9764 | M-F 9AM-5:30PM EST
WIN A SUPERCHARGED MUSTANG & 2017 RAPTOR!
Free Same-Day Shipping!
AMAlexLazarus is offline   Reply With Quote
Old 09-03-2014, 11:51 AM   #17
Registered Member
Regular
 
ninerone's Avatar
 
Join Date: Jun 2014
Location: Travis AFB
Region: California
Posts: 240
This reminds me of the time I didn't get cheese on my Whopper, and when I took it to the counter, the guy threw it in the trash right in front of me and gave me a new one with cheese. I mean, com'on, I woulda ate both if you were just gonna throw it away!
__________________
2014 GT / Black / 6-speed manual
Airaid CAI / Roush Exhaust / Bama Tune /
Custom Vinyl / Shelby Spoiler
ninerone is offline   Reply With Quote
Old 09-03-2014, 12:00 PM   #18
Site Sponsor
 
Join Date: May 2014
Location: Malvern, PA
Region: Pennsylvania
Posts: 2,510
Quote:
Originally Posted by ninerone View Post
This reminds me of the time I didn't get cheese on my Whopper, and when I took it to the counter, the guy threw it in the trash right in front of me and gave me a new one with cheese. I mean, com'on, I woulda ate both if you were just gonna throw it away!
You and me both-I'm probably the only person that does plain, but with extra....I'll still eat it!

Here's the one I was talking about in my other post!

__________________
Alex Lazarus | AmericanMuscle.com
Toll Free: 1-866-363-4591
Bama Hotline: 888.226.9764 | M-F 9AM-5:30PM EST
WIN A SUPERCHARGED MUSTANG & 2017 RAPTOR!
Free Same-Day Shipping!
AMAlexLazarus is offline   Reply With Quote
Old 09-03-2014, 12:08 PM   #19
Evolution's Finest
Supporter
 
ronnie948's Avatar
 
Join Date: Apr 2012
Location: Daytona Beach
Region: Florida
Posts: 3,960
You would think some things would be packaged better

What did they expect with a cheesy shipping box like that. They should at least put some Styrofoam around the edges of the hood to prevent stuff like this happening.
I'm guessing they never seen sixty minutes or any of those shows that show you how products are treated by some of the carriers employees.
Ronnie
__________________
2012-candy red- V-6 MCA, Automatic Trans. CFM Valve cover breather. MMD blackTail light trim.Magnaflow axle back street mufflers, JLT oil catch can.MMD hood struts.
Airaid Cold Air intake. red caliper covers, 3.7L performance engine cover, Flat black hood spears.Boss 302 strut brace, CDC rear panel, Trunk Cargo net,--Dash carpet cover,
Viser stickers to cover ugly yellow warning crap,Aluminum driveshafft and Swarr Bar.
ronnie948 is offline   Reply With Quote
Old 09-03-2014, 11:00 PM   #20
Road Trip!
 
Join Date: Sep 2014
Location: Los Angeles
Region: California
Posts: 370
Quote:
Originally Posted by AMAlexLazarus View Post
You and me both-I'm probably the only person that does plain, but with extra....I'll still eat it!

Here's the one I was talking about in my other post!

Haha, I love it. It's just when they tell you to destroy it to the point of rendering it irreparable or unusable, I take that as a challenge! =P
RushGotti is offline   Reply With Quote
Old 09-03-2014, 11:08 PM   #21
Registered Member
Regular
 
14mustang v6's Avatar
 
Join Date: Jun 2014
Location: dallas tx
Region: Texas
Posts: 539
Oh trust me I know! I Iv been at ups for 4yrs now

Sent from my HTC One using Mustang Evolution mobile app
__________________
2014 v6 blacked out.. the only way to do it. Airaid cai, bbk tb, 93htune, 3.73 gears, and magnaflow competition exhaust
14mustang v6 is offline   Reply With Quote
Old 09-03-2014, 11:17 PM   #22
Road Trip!
 
Join Date: Sep 2014
Location: Los Angeles
Region: California
Posts: 370
Quote:
Originally Posted by 14mustang v6 View Post
Oh trust me I know! I Iv been at ups for 4yrs now

Sent from my HTC One using Mustang Evolution mobile app
Did YOU damage my hood?!?!? D=
RushGotti is offline   Reply With Quote
Old 09-04-2014, 10:21 AM   #23
Site Sponsor
 
Join Date: May 2014
Location: Malvern, PA
Region: Pennsylvania
Posts: 2,510
Quote:
Originally Posted by RushGotti View Post
Haha, I love it. It's just when they tell you to destroy it to the point of rendering it irreparable or unusable, I take that as a challenge! =P
It was definitely one of the better ones that I've seen over the past few years
__________________
Alex Lazarus | AmericanMuscle.com
Toll Free: 1-866-363-4591
Bama Hotline: 888.226.9764 | M-F 9AM-5:30PM EST
WIN A SUPERCHARGED MUSTANG & 2017 RAPTOR!
Free Same-Day Shipping!
AMAlexLazarus is offline   Reply With Quote
Old 09-04-2014, 11:26 AM   #24
Registered Member
Regular
 
JoeyM91's Avatar
 
Join Date: Aug 2013
Location: Shawnee
Region: Oklahoma
Posts: 1,840
Do you have the same procedure for carbon fiber hoods that are damaged?...

Sent from my SM-G900V using Mustang Evolution mobile app
__________________
2011 V6 Race Red - Airaid CAI , BBK 73mm Throttle Body, 3.73 FRPP Gears, BBK Longtube Headers , BBK Off Road X-Pipe , Borla ATAKs , SR Performance Strut Tower Brace, MPT 91R Tune, Powerstop Rotors and pads, JLT Oil Seperator, Koni STR.T Struts & Shocks, Eibach Pro Line Springs, BMR Adjustable Panhard Bar, J&M Caster Camber Plates, Mickey Thompson Street Comps on 19" Laguna Seca Hyper Black Wheels, Several other aesthetic mods
JoeyM91 is offline   Reply With Quote
Old 09-04-2014, 11:24 PM   #25
Registered User
Newbie
 
W1Ck3D's Avatar
 
Join Date: Sep 2014
Location: Kingsland
Region: Georgia
Posts: 17
Quote:
Originally Posted by RushGotti View Post
That day pretty much sucked.... I work night shift, I got out at 7AM got home at 7:30 AM and began prepping....







UPS freight didn't arrive until 5PM (I was awake the whole time) and then that happened. I slept like 3 hours only that day before work, I was super tired.. I regret not sleeping in the morning like I normally do.

But that hood tho! I love that hood, post us some pics when you get it all finished, I see this hood in my future Maybe by then I'll have 50 posts and can get a bit of a discount. Although, I seen that CJ Pony Parts have them pre-painted.


Sent from my iPhone using Mustang Evolution
W1Ck3D is offline   Reply With Quote
Old 09-09-2014, 10:00 PM   #26
Road Trip!
 
Join Date: Sep 2014
Location: Los Angeles
Region: California
Posts: 370
My new hood got here today, It's getting wrapped this Saturday or Sunday (Not 100% sure though)

I love it though!

RushGotti is offline   Reply With Quote
Reply

Lower Navigation
Go Back   Mustang Evolution > Ford Mustang | Wrenching, Care and General Topics > Mustang Paint, Appearance & Detailing

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Cervini Cobra Hood medic204 2011-2014 Mustang GT 3 05-25-2014 11:00 AM
Need pics for cervini stalker hood alrefire 2011-2014 V6 Mustang 12 06-20-2013 10:41 PM
Cervini 2.5 cowl hood Black5.0 2011-2014 Mustang GT 6 06-11-2012 10:06 PM
Damaged my rims NEW UPDATE!!! 2-17 PM Danger Dude The Bar 84 02-26-2004 11:57 AM

» Like Us On Facebook



10:18 AM


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0

MustangEvolution.com is in no way associated with or endorsed by Ford Motor Company.