Tune question for AM - 2001 Mustang GT Auto

[Biggsy]

AM,

I purchased a SF3/JLT CAI combo from you about 3 months ago or so - been very happy overall with the experience, and your folks have been very helpful in general.

When I first got the SF3, I spent a few weeks going back and forth with a couple of your tuners working through what exactly I was looking for, and with a little trial and error it's now really close.

My favorite one is a 93 octane performance tune - seems to be a great balance between power and driveability, fine going back and forth for work, and also fun when the opportunity to open it up on the highway presents itself.

The big thing for me was some adjustments to shift scheduling - I didn't like that the car "clunked" into overdrive at about 30 mph, and one of your tuners was able to make a few adjustments to make it hold 3rd a little longer, which really made a difference in traffic situations.

At any rate, the only other thing that I was looking for was to have the traction control turned off in the tune. I called Bama, spoke with one of the tuners, and explained that I really just wanted to take the existing 93 octane tune and add the traction control adjustment. I offered to email it in so that there wouldn't be any mixups, but the gentleman I spoke with assured me that wasn't needed, and that my tunes were on file.

That was great news, and just like always, the new tune was in my inbox very quickly!
I loaded it up, started the car, and was thrilled to see that the traction control was indeed turned off - awesome!

BUT.... started driving, and the shift scheduling was all back to the original settings...

No big deal, and everyone I've spoken with at AM/Bama has been a pleasure to deal with, but I thought I'd post here and see if I could get it sorted out. I still have the CEF file that includes all the other changes (I think).

If I could get that same tune with the TC turned off, I'd be thrilled, and back to work modding so I can justify another tune!

Thanks guys!
Aaron

[AMDanBailer]

Originally Posted by Biggsy

AM,

I purchased a SF3/JLT CAI combo from you about 3 months ago or so - been very happy overall with the experience, and your folks have been very helpful in general.

When I first got the SF3, I spent a few weeks going back and forth with a couple of your tuners working through what exactly I was looking for, and with a little trial and error it's now really close.

My favorite one is a 93 octane performance tune - seems to be a great balance between power and driveability, fine going back and forth for work, and also fun when the opportunity to open it up on the highway presents itself.

The big thing for me was some adjustments to shift scheduling - I didn't like that the car "clunked" into overdrive at about 30 mph, and one of your tuners was able to make a few adjustments to make it hold 3rd a little longer, which really made a difference in traffic situations.

At any rate, the only other thing that I was looking for was to have the traction control turned off in the tune. I called Bama, spoke with one of the tuners, and explained that I really just wanted to take the existing 93 octane tune and add the traction control adjustment. I offered to email it in so that there wouldn't be any mixups, but the gentleman I spoke with assured me that wasn't needed, and that my tunes were on file.

That was great news, and just like always, the new tune was in my inbox very quickly!
I loaded it up, started the car, and was thrilled to see that the traction control was indeed turned off - awesome!

BUT.... started driving, and the shift scheduling was all back to the original settings...

No big deal, and everyone I've spoken with at AM/Bama has been a pleasure to deal with, but I thought I'd post here and see if I could get it sorted out. I still have the CEF file that includes all the other changes (I think).

If I could get that same tune with the TC turned off, I'd be thrilled, and back to work modding so I can justify another tune!

Thanks guys!
Aaron

Biggsy,

I am glad to see that you have been working with my Bama team to get your situation taken care of. I apologize that we have not been able to get the tune perfect just yet. However I am confident that we can, our tunes are good 99% of the time, occasionally there is small errors because we hand write every single tune.

We should have just taken your file like you offered & turned the TC off, I am going to make sure this process is completed now. Shoot me over a PM with your order # & I will have my head tuning specialist Mike Wilson contact you directly to get this issue resolved.

You will be enjoying your tunes in no time, We greatly appreciate you sticking it out with us while we got you get you squared away!

- Dan

[Biggsy]

Just wanted to post a follow-up on this.
I am thrilled with the great customer service and professionalism I just experienced with the Bama team.

Thanks goes out to Dan and Mike Wilson for getting things straight!

[AMDanBailer]

Originally Posted by Biggsy

Just wanted to post a follow-up on this.
I am thrilled with the great customer service and professionalism I just experienced with the Bama team.

Thanks goes out to Dan and Mike Wilson for getting things straight!

Biggsy,

This is great news, I'm pleased to hear everything was taken care of! Thanks for the compliments, however the real thanks goes out to you! Thank you for being a great customer & sticking it out with us while we got your situation handled!

Hit me up in the future if you ever need assistance!

- Dan