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Old 08-28-2012, 05:17 PM   #1
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Current mod

As u know I purchased the BBK cat delete and it turns out that it doesn't hook into the stock clamps without having a exhaust leak! What the heck???
Pretty much ruined my h PIPE!!!!!!!!!
I tightened the clamp down and took it for a drive today and the damn BBk cat delete pipe slipped off the h pipe & clamp and it started hanging and scraped it and along side broke my clamps while I was driving....so I ended up having to get a completely new h pipe made for my car now
What can American muscle do to help me out on this one???
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Old 08-28-2012, 05:32 PM   #2
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Did they let you return it?


Or will they let you return it?
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Old 08-28-2012, 06:10 PM   #3
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Originally Posted by primer2tone
Did they let you return it?

Or will they let you return it?
Well I'm sure they won't cause the cat deletes were a pain to get on and I was basically driving open headers, so I had to get it fixed cause I was miles away from home
I hope American muscle can do something about it
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Old 08-29-2012, 10:25 AM   #4
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Re: Current mod

Quote:
Originally Posted by Mustang_5.0 View Post
As u know I purchased the BBK cat delete and it turns out that it doesn't hook into the stock clamps without having a exhaust leak! What the heck???
Pretty much ruined my h PIPE!!!!!!!!!
I tightened the clamp down and took it for a drive today and the damn BBk cat delete pipe slipped off the h pipe & clamp and it started hanging and scraped it and along side broke my clamps while I was driving....so I ended up having to get a completely new h pipe made for my car now
What can American muscle do to help me out on this one???
Hey Neal,

I'm really sorry about the issue you experienced with your Cat Delete Pipes. This sounds very odd because we've never had an issues with installation of this product before. Either way I'm going to get you taken care of. I've sent your information over to my best customer service supervisor, He'll be contacting you this afternoon. I'm confident he'll get you squared away in no time!

Let me know if there's anything else I can do!

- Dan
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Toll Free: 866.727.1266| Mon-Fri 9AM-9PM Sat 10AM-4PM EST
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FREE SAME-DAY SHIPPING IN THE US-48 AND PRICE MATCHING!
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Old 08-29-2012, 11:11 AM   #5
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Quote:
Originally Posted by AMDanBailer

Hey Neal,

I'm really sorry about the issue you experienced with your Cat Delete Pipes. This sounds very odd because we've never had an issues with installation of this product before. Either way I'm going to get you taken care of. I've sent your information over to my best customer service supervisor, He'll be contacting you this afternoon. I'm confident he'll get you squared away in no time!

Let me know if there's anything else I can do!

- Dan
American Muscle for the win!!! Haha, now only if SCT were this way for their tuners!
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Old 08-29-2012, 07:08 PM   #6
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Quote:
Originally Posted by AMDanBailer

Hey Neal,

I'm really sorry about the issue you experienced with your Cat Delete Pipes. This sounds very odd because we've never had an issues with installation of this product before. Either way I'm going to get you taken care of. I've sent your information over to my best customer service supervisor, He'll be contacting you this afternoon. I'm confident he'll get you squared away in no time!

Let me know if there's anything else I can do!

- Dan
Thank you so much Phil from the customer
Service department
He took care of me right away and made sure i was happy and satisfied. Very good customer
Service and do care for their supporters and buyers
Thank you American muscle
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Old 08-30-2012, 12:23 PM   #7
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Re: Current mod

Quote:
Originally Posted by Mustang_5.0 View Post
Thank you so much Phil from the customer
Service department
He took care of me right away and made sure i was happy and satisfied. Very good customer
Service and do care for their supporters and buyers
Thank you American muscle
Awesome, I'm glad Phil was able to get you taken care of. We'll always bend over backwards to make sure all of our customers are satisfied.

Let me know if you have any further questions!

- Dan
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Toll Free: 866.727.1266| Mon-Fri 9AM-9PM Sat 10AM-4PM EST
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FREE SAME-DAY SHIPPING IN THE US-48 AND PRICE MATCHING!
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Old 09-02-2012, 09:35 AM   #8
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Quote:
Originally Posted by AMDanBailer

Hey Neal,

I'm really sorry about the issue you experienced with your Cat Delete Pipes. This sounds very odd because we've never had an issues with installation of this product before. Either way I'm going to get you taken care of. I've sent your information over to my best customer service supervisor, He'll be contacting you this afternoon. I'm confident he'll get you squared away in no time!

Let me know if there's anything else I can do!

- Dan
In that little bit of extra customer service is why people alway come back to AM they go the extra mile to make you happy.
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