Warranty on MSD Wires - Mustang Evolution

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Old 10-03-2012, 09:23 AM   #1
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Warranty on MSD Wires

Does MSD offer any sort by of warranty on their wires? I got a new set back in May, and ive already had one wire corrode on the inside and its causing me to have a rough idle and bad hesitation issues when driving. Thanks!
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Old 10-03-2012, 09:28 AM   #2
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For reference on it. Bought may 3rd with a order # of 1548629
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Old 10-03-2012, 02:40 PM   #3
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ForsakenProto,

Wow, I haven't seen anyone else with corrosion issues on their MSD wires like that. I'm sure your idle is terrible right now with poor metal contact. We can definitely setup a return for these and get you a new set, since they're not even a year old yet!

Shoot me over your order number and I'll make sure you're taken care of. This is wear is not normal and even if MSD wont' take them back, we will!

Shane
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Old 10-04-2012, 03:29 PM   #4
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Josh,

Someone will be giving you a call by tomorrow afternoon! They'll setup an exchange for the old wires and ship you out new ones. Sorry for this inconvenience!

Shane
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Old 10-04-2012, 05:38 PM   #5
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Much appreciated Shane! Thanks for the help. Ive never seen a set of wires do this before, but I guess there is a first time for everything. I think the worst part of it was a buddy of mine with a camaro being able to actually out run me, be good to put him back in his place again
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Old 10-05-2012, 12:47 PM   #6
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Haha well in that case I think we HAVE to do something, right?! I can't have one of our customers getting beat by a Camaro because of a defective part, that's just unacceptable. We'll have your Mustang running smooth in no time.

You should get a phone call at the end of the day today or early Monday morning. It's hard to get things settled on Fridays because our Customer Service is usually slammed. Either way, I'll make sure you're taken care of!

Shane
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Old 10-05-2012, 01:19 PM   #7
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Much appreciated. It'll be nice not to go thru a quarter of a tank of gas over a course of 25 miles, and to not feel like im riding a bronco when trying to go down the highway. If only i had kept my old wires around just in case lol
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Old 10-08-2012, 05:36 PM   #8
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Was in a dead spot around 3, but when i was back where i had a signal, i had a message from one of your sales people, Jared (i believe thats how his name was spelled). anyway he said the replacements were on the way! Thanks so much, ill be sure to have some new videos up when I race (and beat) my buddies camaro again!

Thought I would add a video of a previous run when i was running on that misfiring cylinder against him, just to show you what I hope to beat next time!

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Old 10-10-2012, 01:21 PM   #9
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Quote:
Originally Posted by ForsakenProto View Post
Was in a dead spot around 3, but when i was back where i had a signal, i had a message from one of your sales people, Jared (i believe thats how his name was spelled). anyway he said the replacements were on the way! Thanks so much, ill be sure to have some new videos up when I race (and beat) my buddies camaro again!

Thought I would add a video of a previous run when i was running on that misfiring cylinder against him, just to show you what I hope to beat next time!


No problem, my pleasure. I can't wait to see the new video with out any restriction in your wires! Good luck at your next race!

Shane
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