Credit where credit is due - Mustang Evolution

Go Back   Mustang Evolution > Vendors > AmericanMuscle



Reply
 
Thread Tools Search this Thread
Old 12-14-2012, 01:46 PM   #1
Registered Member
Regular
 
Midnight's Avatar
 
Join Date: Aug 2012
Region: Indiana
Posts: 230
Credit where credit is due

Recently I had the pleasure to deal with two of AM's staff members on two different subjects.

The first was Alex when I requested a return authorization for a part I had bought and decided to return it because I wanted to get a better (in my mind) part. Alex expedited the process even though it was late in the day. When I replied to his e-mail thanking him, I asked him to put me in contact with one of his colleagues because I needed help on what parts to get for upcoming projects. Alex said he was qualified and steered me in the right direction.

The next staffer I dealt with was Matt. When I received the shipment which was supposed to be the upgraded part, it turned out to be the wrong part. Matt also expedited the return process and also the shipment of the correct part.

Employees like these are the ones who make a business successful. I hope someone in a position of authority reads this thread and let Alex and Matt know their work ethic is appreciated.

Thank you AM!

JS
Midnight is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 12-14-2012, 02:58 PM   #2
Evolution's Finest
Supporter
 
SCCofSV's Avatar
 
Join Date: Mar 2012
Location: Burbank,Well, Close enough!
Region: California
Posts: 366
Quote:
Originally Posted by Midnight View Post
Recently I had the pleasure to deal with two of AM's staff members on two different subjects.

The first was Alex when I requested a return authorization for a part I had bought and decided to return it because I wanted to get a better (in my mind) part. Alex expedited the process even though it was late in the day. When I replied to his e-mail thanking him, I asked him to put me in contact with one of his colleagues because I needed help on what parts to get for upcoming projects. Alex said he was qualified and steered me in the right direction.

The next staffer I dealt with was Matt. When I received the shipment which was supposed to be the upgraded part, it turned out to be the wrong part. Matt also expedited the return process and also the shipment of the correct part.

Employees like these are the ones who make a business successful. I hope someone in a position of authority reads this thread and let Alex and Matt know their work ethic is appreciated.

Thank you AM!
JS


^ +100000 ^

I totally agree! If other companies would follow suit.... It's all about loving what you do and believing in it!
SCCofSV is offline   Reply With Quote
Old 12-14-2012, 04:40 PM   #3
AmericanMuscle.com
Sponsor
 
AMDanBailer's Avatar
 
Join Date: Jul 2011
Region: Pennsylvania
Posts: 2,878
Quote:
Originally Posted by Midnight View Post
Recently I had the pleasure to deal with two of AM's staff members on two different subjects.

The first was Alex when I requested a return authorization for a part I had bought and decided to return it because I wanted to get a better (in my mind) part. Alex expedited the process even though it was late in the day. When I replied to his e-mail thanking him, I asked him to put me in contact with one of his colleagues because I needed help on what parts to get for upcoming projects. Alex said he was qualified and steered me in the right direction.

The next staffer I dealt with was Matt. When I received the shipment which was supposed to be the upgraded part, it turned out to be the wrong part. Matt also expedited the return process and also the shipment of the correct part.

Employees like these are the ones who make a business successful. I hope someone in a position of authority reads this thread and let Alex and Matt know their work ethic is appreciated.

Thank you AM!

JS
Thank you for the Kind words Midnight! I'm glad to hear that Alex and Matt were able to get you squared away in a timely fashion. I'll make sure this gets into the right hands!

Thanks for being a great and loyal customer!

-Dan
__________________
Dan Bailer | AmericanMuscle.com
Toll Free: 866.727.1266| Mon-Fri 9AM-9PM Sat 10AM-4PM EST
Bama Direct: 888.226.9764| Mon-Fri 9AM-5:30PM EST
FREE SAME-DAY SHIPPING IN THE US-48 AND PRICE MATCHING!
AMDanBailer is offline   Reply With Quote
Reply

Lower Navigation
Go Back   Mustang Evolution > Vendors > AmericanMuscle

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


» Like Us On Facebook



12:32 PM


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0

MustangEvolution.com is in no way associated with or endorsed by Ford Motor Company.