wrong bearing on gear kit - Mustang Evolution

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Old 05-28-2013, 03:49 PM   #1
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wrong bearing on gear kit

I was told that the bearing I ordered in the 3.73 gear kit was not the right size for 2011+. The mechanic is delaying my install another day now because he has to get the right size one from ford.
There was only one option to choose from on the top of the page. If it IS indeed a different size can you please note that somewhere on the page. If it is already in the fine print, please make it more noticeable. Thank you!
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Old 06-03-2013, 10:08 AM   #2
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jessesse,

Sorry for the trouble! You should have received the correct bearing for the 10+ 8.8 rear with your new gears. All of our Gear kit for 10+ Mustangs have only one bearing selection, specifically so they don't get mixed up. It sounds like you might have received the wrong package ('09 or older).

I'm really sorry for the mix-up. Please let me know if there's anything else I can help or assist you with!

Shane
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Old 06-07-2013, 03:39 PM   #3
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The part number I received is M-1225-B
Not sure if I can return it?
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Old 06-12-2013, 09:27 AM   #4
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Quote:
Originally Posted by jessesse View Post
The part number I received is M-1225-B
Not sure if I can return it?
If Ford has already helped you out with another bearing and this was incorrect, we can work with you on a return. Give our CS team a call and they'll gladly get you squared away!

Our Mustang Experts are here Monday-Friday from 9AM-9PM EST and Saturdays from 9AM-5:30PM EST. If you want to hit them up, their number is 866.727.1266. I can also have one of them call you directly.

-Dan
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Old 06-14-2013, 09:26 AM   #5
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Thank you so, so much! Your customer service raised attention to how much I paid the shop for a new set of bearings.($82)
You guys asked for a shop report stating it was the wrong size. The owner was writing one up for me when I questioned their pricing for parts. He said they wouldn't stay in business without marking things up. I said yeah but I gave you $500 for labor too. He then got REALLY mad and opened the drawer and gave me $40 back (guilty?) He told me to get the EFF out said he wouldn't listen to my crap. wow!

You guys credited the remaining $42 for me anyways. All I had to do was send pictures of the shop receipt and the part to pics@americanmuscle

Its all about customer service! Thank you for listening and sorry for the rant. I do know I will will be back to buy lots more stuff from american muscle. Never going to that shop ever again.
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Old 06-14-2013, 09:52 AM   #6
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Quote:
Originally Posted by jessesse View Post
Thank you so, so much! Your customer service raised attention to how much I paid the shop for a new set of bearings.($82)
You guys asked for a shop report stating it was the wrong size. The owner was writing one up for me when I questioned their pricing for parts. He said they wouldn't stay in business without marking things up. I said yeah but I gave you $500 for labor too. He then got REALLY mad and opened the drawer and gave me $40 back (guilty?) He told me to get the EFF out said he wouldn't listen to my crap. wow!

You guys credited the remaining $42 for me anyways. All I had to do was send pictures of the shop receipt and the part to pics@americanmuscle

Its all about customer service! Thank you for listening and sorry for the rant. I do know I will will be back to buy lots more stuff from american muscle. Never going to that shop ever again.
Wow, I'm sorry about the experience you had to deal with at that shop. However, I'm glad to hear that we got you all squared away. Please let me know if you ever have any questions or need some assistance in the near future!

-Dan
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Old 06-21-2013, 08:22 PM   #7
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What shop was this? I think we all need to stay away.
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Old 06-22-2013, 12:15 AM   #8
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Northland auto service parkville, MO
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