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Old 06-18-2013, 11:32 PM   #1
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Headlights

I ordered some Raxiom headlights in Feb 2012 and now the coating on one of them is starting to come off from the headlight. I know these came with a 3 year warranty but would this be covered? I can post some pics in the morning if I need to.

Order # 1417738
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Old 06-19-2013, 12:00 AM   #2
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I ordered some Raxiom headlights in Feb 2012 and now the coating on one of them is starting to come off from the headlight. I know these came with a 3 year warranty but would this be covered? I can post some pics in the morning if I need to.

Order # 1417738
You can probably just call them you can usually text them pics while you talk to them been there done that but good customer service
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Old 06-19-2013, 09:12 AM   #3
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Quote:
Originally Posted by Ghostedmind View Post
I ordered some Raxiom headlights in Feb 2012 and now the coating on one of them is starting to come off from the headlight. I know these came with a 3 year warranty but would this be covered? I can post some pics in the morning if I need to.

Order # 1417738
I'm really sorry to hear that these are headlights have already went defective. We can definitely get you set up with a replacement! Just give my CS team a call and they'll gladly help you out.

Our Mustang Experts are here Monday-Friday from 9AM-9PM EST and Saturdays from 9AM-5:30PM EST. If you want to hit them up, their number is 866.727.1266. I can also have one of them call you directly.

-Dan
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Old 07-09-2013, 09:16 PM   #4
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So, I finally had some time today and gave them a call, they said it is covered and gave me a number to text a picture to and I thought they were supposed to call me back once they got the picture. I don't know of they just never got the pic but here's the pic I sent in. Its of the side marker. Of the drivers side headlight. Both sides are doing the same thing.
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Old 07-10-2013, 09:54 AM   #5
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Ghostedmind,

Let get things moving along a little quicker for you! Send me your First/Last name and shipping address. I'll see what's already setup in our system for this warranty and take it to the next step. You'll receive a call from one of my guys within the next 24 business hours with an update, too!

If you don't hear from anyone by Thursday afternoon or if I can assist you with anything else, please let me know!

Shane
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