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Old 09-06-2013, 12:42 AM   #1
slow281
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Above and Beyond!

Well I order my 3.73 gears with the install kit from American muscle. Granted I coulda saved the hassle if I woulda just been patient and called in after class..

I forgot that the include the 75-90 gear oil or whatever and I wanted the 75-140 after remembering this I went ahead and continued my order thinking there would be an option (IMO there should be or a space ware you can leave a note) well of course I'm in class for the next two hours so no way to call, I sent an email but not responding all I could do was wait.

After class I called and talked to a rep, not sure who, but I told him my situation and he said he would get it straightened out but had to put me on hold, after being on hold for a good 4-5 min he comes back and said he got it all straightned out.. He personal when the the shipping department pulled what was already packaged and ready to go out and swapped it with 75-140.. He went above and beyond what most places do..

Now that's good customer service, any other place would have said its already been shipped too bad. Thanks AM!
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Old 09-06-2013, 12:49 AM   #2
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Cool story bro.


Lol, sorry. I've waiting forever to say that to somebody!

But seriously, AM has done pretty good by me as well. My tuner got stolen from my car and I need a new one plus a new stock tune. My stock tune was on the tuner MIA. I'm just dreading to spend all that money all over again to replace something I already paid for. I'm sure their customer service will make it as painless as possible.
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Old 09-06-2013, 12:50 AM   #3
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Love my 3.73 set
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Old 09-06-2013, 07:46 PM   #4
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Glad to hear that sixpac! Our email support guys are awesome at what they do. Thanks for posting up and sharing your experience. Now let us know what you think of those new gears!

Shane
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Old 09-07-2013, 12:20 AM   #5
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Originally Posted by AMShaneLesky View Post
Glad to hear that sixpac! Our email support guys are awesome at what they do. Thanks for posting up and sharing your experience. Now let us know what you think of those new gears!

Shane
Great service, I wish there was palace on every order so you can leave a note for something like this..
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Old 09-07-2013, 01:52 AM   #6
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Yep,they recently did some work to resolve problems for me. Superior customer service.
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Old 09-09-2013, 09:39 AM   #7
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Great service, I wish there was palace on every order so you can leave a note for something like this..
sixpac,

That's a good point. A small notes section available before each order is placed could be very useful. Especially if a customer is confused on certain details of a package.

I'll bring this up to my Web Team and see what they think. I'm sure they'll have some input too!

Shane
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