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Old 12-01-2013, 09:32 AM   #1
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American Muscle Orders No Confirmations

I don't know if their web site is down or they are having problems but when I place my orders the confirmation page comes up but I do not receive any emails of confirmation or my account shows nothing was ordered. This has been happening since Friday. I place my order twice now with same result. Anyone else with same problem?
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Old 12-01-2013, 10:16 AM   #2
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Hope it gets fixed before cyber Monday...
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Old 12-01-2013, 11:30 AM   #3
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Tech section.........moved.
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Old 12-01-2013, 11:33 AM   #4
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Very strange. I got an order confirmation soon after placing my order. Have you tried calling them?
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Old 12-01-2013, 11:43 AM   #5
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does your bank statement show a charge? If so, and if you didn't get a confirmation email.........may be a good chance that you provided an incorrect email address during the checkout process and it why you never got a confirmation email
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Old 12-01-2013, 12:05 PM   #6
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Quote:
Originally Posted by Stew5.0 View Post
I don't know if their web site is down or they are having problems but when I place my orders the confirmation page comes up but I do not receive any emails of confirmation or my account shows nothing was ordered. This has been happening since Friday. I place my order twice now with same result. Anyone else with same problem?
They manually verify each order. You get a message after its been verified and approved.

Order on Friday especially later in the day probably means you don get through the approval process same day.

---------- Post added at 12:05 PM ---------- Previous post was at 12:03 PM ----------

At least that's what I remember reading on the confirm screen.

It's been a while since I've ordered anything. I am currently cured of the mod bug. And have been clean for 59 days now.
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Old 12-01-2013, 12:15 PM   #7
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Confirmed

Ok so I got the confirmation for today's order but did not receive the confir for yesterday which is the same item. So I look up my order history which is now online again it shows the order I placed on Sat also but I still never received a confirmation for first order so now I am going to receive the same item twice and of corse it Sunday and can't talk to nobody
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Old 12-01-2013, 12:53 PM   #8
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did you even check your bank statement yet? If you ordered the same thing twice, you should have to 2 charges on your bank account........then you will be able to tell if u ordered the same thing twice or not

---------- Post added at 01:53 PM ---------- Previous post was at 01:51 PM ----------

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They manually verify each order. You get a message after its been verified and approved.

Order on Friday especially later in the day probably means you don get through the approval process same day.

---------- Post added at 12:05 PM ---------- Previous post was at 12:03 PM ----------

At least that's what I remember reading on the confirm screen.

It's been a while since I've ordered anything. I am currently cured of the mod bug. And have been clean for 59 days now.
I have worked in the online business before (online Ski shop), most companies will have the order imported and approved right away when someone places an order online.....so if someone provided the wrong email address, but still provides their correct payment information, the order will still get approved automatically and they will not get a confirmation email because the wrong address was provided
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Old 12-01-2013, 12:56 PM   #9
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Sometimes takes awhile. It did for my last order to be confirmed.

---------- Post added at 02:56 PM ---------- Previous post was at 02:55 PM ----------

I agree though check your bank statement
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Old 12-01-2013, 01:14 PM   #10
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The last thing i ordered took a while to post. I paid through paypal and it gives you updates on paypal and not through my email. Will there be any discount for Cyber Monday i missed the 20 dollars off of 250 or more.
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Old 12-01-2013, 03:59 PM   #11
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All the right info was provided the AM site was way behind on confirming and my purchase history could not be brought up to see if it went through because the site was having problems. I received the email a hour ago on something I ordered Sat at 800pm way after my order today was already confirmed. Thanks for your insight.
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Old 12-02-2013, 02:13 AM   #12
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Old 12-02-2013, 03:05 PM   #13
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Quote:
Originally Posted by Stew5.0 View Post
All the right info was provided the AM site was way behind on confirming and my purchase history could not be brought up to see if it went through because the site was having problems. I received the email a hour ago on something I ordered Sat at 800pm way after my order today was already confirmed. Thanks for your insight.
Stew5.0,

I'm truly sorry about this inconvenience! We found the glitch in our system, so there shouldn't be anymore issues like this for the future.

Did you get everything sorted out and cancel the second order? If not, send me a PM with anyone of your order numbers. I'll get things taken care of for you ASAP! Let me know if you need anything else!

Shane
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Old 12-05-2013, 10:57 PM   #14
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I ordered stuff on thanksgiving day and it still says its in the approval stage but the order from Sunday has already been shipped. I'm thinking it just didn't update.
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Old 12-09-2013, 10:05 AM   #15
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I ordered stuff on thanksgiving day and it still says its in the approval stage but the order from Sunday has already been shipped. I'm thinking it just didn't update.
That's a possibility. Let me take a look for you, so I can give you an update. Send me a PM with your order number or First/Last name and shipping address. I'll give you an update ASAP!

Shane
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Old 12-09-2013, 02:53 PM   #16
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PM sent!
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Old 12-09-2013, 05:36 PM   #17
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Hey Merican5.0,

Looks like Alex on our Email Team has already started getting you taken care of! The hold up was because we still needed your tuning info form filled, to write your custom Bama tunes. I'm having one of our Bama Specialists call you tomorrow to get this taken care of over the phone, so we can ship out your order with the tunes preloaded on the tuner!

I'll get back to you with an update tomorrow afternoon when I have an ETA of the package. Let me know if you need anything else!

Shane
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Old 12-14-2013, 12:50 PM   #18
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Hey Merican5.0,

Looks like Alex on our Email Team has already started getting you taken care of! The hold up was because we still needed your tuning info form filled, to write your custom Bama tunes. I'm having one of our Bama Specialists call you tomorrow to get this taken care of over the phone, so we can ship out your order with the tunes preloaded on the tuner!

I'll get back to you with an update tomorrow afternoon when I have an ETA of the package. Let me know if you need anything else!

Shane
I didn't buy a tuner. I just bought tunes. I already had the SCT device from my F250. Bama had the tunes in my email 1 day after the order so they are already rocking and rolling on the car. Along with the Bama sticker they sent me. So all I am waiting on is the grill, fog
Light tint, and LED map lights. Thanks
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Old 12-16-2013, 01:32 PM   #19
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I didn't buy a tuner. I just bought tunes. I already had the SCT device from my F250. Bama had the tunes in my email 1 day after the order so they are already rocking and rolling on the car. Along with the Bama sticker they sent me. So all I am waiting on is the grill, fog
Light tint, and LED map lights. Thanks
That's strange, according to my order notes it looks we we're still waiting on your tuning info. I'm not sure where the disconnect is coming from there, but I'll definitely going to find it!

I'll have your order approved and shipped out today. Sorry for the delay! I'm glad to hear you already have the Bama tunes and everything is working great!

Shane
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Old 12-16-2013, 02:43 PM   #20
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Quote:
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I didn't buy a tuner. I just bought tunes. I already had the SCT device from my F250. Bama had the tunes in my email 1 day after the order so they are already rocking and rolling on the car. Along with the Bama sticker they sent me. So all I am waiting on is the grill, fog
Light tint, and LED map lights. Thanks

New update!


Found the issue in our system and corrected your order to move forward. Since your order was already held up a few days, I upgraded the shipping for you too! It's going to be sent our via 2nd day air!

I'm really sorry about this inconvenience. I hope the order isn't running too late for you with the Holidays around the corner. It should be at your door this Wednesday!

Shane
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Old 12-17-2013, 03:40 PM   #21
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I ordered this morning and got a tracking number within a hour.
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Old 12-17-2013, 03:48 PM   #22
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I ordered this morning and got a tracking number within a hour.
Good stuff! What did you pick up? The parts are for your 2014 v6 correct?

Shane
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Old 12-17-2013, 04:02 PM   #23
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Yes sir. Got the Pypes. Reading about fitment issues now though so I'm kinda worried. Haha
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Old 12-17-2013, 04:09 PM   #24
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Yes sir. Got the Pypes. Reading about fitment issues now though so I'm kinda worried. Haha
Nice! The Pype's pype bomb axleback I assume? That axleback will really wake your ear up. I hope you're ready for it!

Fitment has been kind of interesting with that axle back. We've tested quite a few and haven't had any problems. Along with a ton of other customers that we've supplied. However, there's been a few guys with really off fitments, which we confronted Pypes about and they've checked over their inventory.

Regardless, you know where to find me if you have any issues. I'll gladly get you situated ASAP. Just send me a PM, even if you just have a question!

Shane
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Old 12-17-2013, 04:49 PM   #25
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Awesome man! Thanks!
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Old 12-23-2013, 01:34 PM   #26
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Sent you a pm Shane.
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Old 12-24-2013, 01:55 PM   #27
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All PM's responded to at the moment. Let me know if there's anything else I can do!

Shane
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