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Old 02-24-2015, 11:51 PM   #1
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American muscle help me please

I recently Purchased the smoked raxiom halo fog lights. I had a big mod ready to do. I had bought the adapter wiring harness, the relocation kit for the fog lights, OEM bulbs and brackets, etc. Everything. the install was going great. (I was trying to mount them behind my roush grille). I had soldered the wires off the side markers and everything. I had put so much work into it and I was ready to put the bumper cover on. As soon as I get the cover into place I tried out the halos and nothing. ( Keeep in mind they worked perfect the other times I tried them) I looked under my car and I see the transformer boxes on the ground. Both of the wires has ripped out of each box. I was so upset as all the work I just did went to waste.

I really can't afford to buy all new housing but I don't know what to do. I know raxiom has a life time warranty ? Or do I ask AM for help

If an AM employee could help thatd be aweome Click image for larger version

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Old 02-25-2015, 12:21 AM   #2
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Maybe soder those wires back? Idk how to spell it lol soder? If not call AM tomorrow morning if no one from AM staff gets on here by then. Alex has helped me so I would recommend him, he is very helpful but not sure what they will say about those since they did not come like that and it was a mistake technically on your part but hopefully you can get it resolved. That does suck man.


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Old 02-25-2015, 06:58 AM   #3
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American muscle help me please

Cant solder them, its too short. For a $125 product I didnt expect the wires to rip the second the least bit of tension was put on them. Tension is impossible to avoid when putting the bumper cover back on. Especially for something backed by a lifetime warranty


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Old 02-25-2015, 01:18 PM   #4
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I recently Purchased the smoked raxiom halo fog lights. I had a big mod ready to do. I had bought the adapter wiring harness, the relocation kit for the fog lights, OEM bulbs and brackets, etc. Everything. the install was going great. (I was trying to mount them behind my roush grille). I had soldered the wires off the side markers and everything. I had put so much work into it and I was ready to put the bumper cover on. As soon as I get the cover into place I tried out the halos and nothing. ( Keeep in mind they worked perfect the other times I tried them) I looked under my car and I see the transformer boxes on the ground. Both of the wires has ripped out of each box. I was so upset as all the work I just did went to waste.

I really can't afford to buy all new housing but I don't know what to do. I know raxiom has a life time warranty ? Or do I ask AM for help

If an AM employee could help thatd be aweome Attachment 176133Attachment 176134Attachment 176135
Hey Billy,

Sorry to hear about this! Unfortunately I know how it feels for things like this to happen and it's not fun

Luckily, we stand behind our products and more importantly, our customers.

I would be willing to replace these at no cost to you. Shoot me over a PM with your order # and I'll get you smiling again!

Hope this helps!

-Will
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Old 02-25-2015, 09:26 PM   #5
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Hey Billy,



Sorry to hear about this! Unfortunately I know how it feels for things like this to happen and it's not fun



Luckily, we stand behind our products and more importantly, our customers.



I would be willing to replace these at no cost to you. Shoot me over a PM with your order # and I'll get you smiling again!



Hope this helps!



-Will

I PMed you


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Old 02-26-2015, 09:08 AM   #6
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I PMed you


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FYI, Raxiom has a 2 year warranty, not lifetime.
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Old 02-26-2015, 09:26 AM   #7
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I PMed you


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Thanks Billy,

I got your PM and I shot you a reply, we'll get you taken care of

-Will
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