2 bad shippments - Mustang Evolution

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Old 03-11-2015, 12:06 AM   #1
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2 bad shippments

hey can anyone at AM contact me to make sure my order arrives with all the parts in the box? i ordered relocation brackets and LCA's and twice now the LCA's have arrived with missing bushings.

the first time the shop had my car on the lift and removed my old ones when they told me it was missing bushings, I watching them the whole time and saw them open the box, the second time (today) i opened it as soon as it was delivered and the same exact problem.

massive waste of time and money, also is AM sending open-box returns or what?

now i gotta wait another week and pay to have them "installed" yet again...



what i should have received...


what i got...
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Old 03-11-2015, 03:30 AM   #2
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Call them !!!!
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Old 03-11-2015, 10:55 AM   #3
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Quote:
Originally Posted by deadpandan View Post
hey can anyone at AM contact me to make sure my order arrives with all the parts in the box? i ordered relocation brackets and LCA's and twice now the LCA's have arrived with missing bushings.

the first time the shop had my car on the lift and removed my old ones when they told me it was missing bushings, I watching them the whole time and saw them open the box, the second time (today) i opened it as soon as it was delivered and the same exact problem.

massive waste of time and money, also is AM sending open-box returns or what?

now i gotta wait another week and pay to have them "installed" yet again...



what i should have received...


what i got...


Hey OP! That's nuts and I'm really sorry to hear about the trouble you had. I'm not entirely sure what's going on in our warehouse but can you please either PM me the order number or have it posted here so I can get on this right now for you? I don't want your car up in the air any longer than you do!

In regards to selling or shipping previously used or sold merchandise we absolutely do not do this here but I'll admit that I have seen 1-2 orders accidentally get misplaced from our returns department and go to our warehouse (They're in the same building but pretty far from eachother!) but again we do not do this here!

Let me know and I'm your guy!

Alex
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Old 03-11-2015, 11:54 AM   #4
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thanks alex my order # is 4407373, I just want someone to check the box before it gets sent out so this don't keep happening.
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Old 03-11-2015, 01:28 PM   #5
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thanks alex my order # is 4407373, I just want someone to check the box before it gets sent out so this don't keep happening.
'

Thank you! I just wanted to make sure that nothing had been shipped out yet and I'm happy it had not! I'm going to head down to our warehouse right now and I'll personally inspect the replacement kit for you and I'll follow up soon!!

Let me know if you have any questions in the meantime!

Alex
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Old 03-11-2015, 02:34 PM   #6
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Here's an update - I just got back from our warehouse and pulled our existing kits and it's looking like Ford Racing didn't supply us with enough enough bushings. They're not side specific and they're universal as I tested this while I was down there.

I'm having a replacement order shipped to the OP with 8 Bushings along with the collars and I worked with our warehouse Manager to have the remainder of the kits pulled offline to be sent back to Ford Racing. We'll have the OP's replacement shipped with 2 Day shipping as UPS let us know they're unable to have Overnight Shipping as well. Sorry about that but short of me getting on a plane right now and flying them to you that's the fastest we can get them there!

Hope there isn't anyone afraid of heights in here!






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Old 03-11-2015, 04:33 PM   #7
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Again....AM proving why they are the best in the business!
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Old 03-12-2015, 08:27 AM   #8
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Again....AM proving why they are the best in the business!

Thanks for the kind comments str8edgect! I'm always here to help my Mevo guys out! Remember that I'm a consumer too and when I have an order that shows up missing parts I'm not a nice person to deal with! I'm here to work as fast as possible to make sure our customers are taken care of no matter what so if anything ever comes up make a post, shoot me a pm, give us a call, send some smoke signals and we're here to help!

Alex
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Old 03-12-2015, 11:28 AM   #9
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hey alex i really appreciate you personally taking care of my order. i knew AM would get it fixed but thats awesome. had i received a 3rd set with missing bushings i would have started flipping tables! lol

and hey looks like you guys found an issue in the process, that may save some other guy some grief.
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Old 03-12-2015, 01:22 PM   #10
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Originally Posted by deadpandan View Post
hey alex i really appreciate you personally taking care of my order. i knew AM would get it fixed but thats awesome. had i received a 3rd set with missing bushings i would have started flipping tables! lol

and hey looks like you guys found an issue in the process, that may save some other guy some grief.
Hey,

Anytime! I need to get away from my desk every now and then. I was definitely happy to discover this as well. Ford Racing's great to work with but every now and then it takes a problem like this to surface in order to identify it! Your parts are in transit as we speak and I'm hoping you wont be flipping anything anytime soon!

Don't hesitate to let me know if there's absolutely anything else I can help out with, I'm a PM, or a post away!

Alex
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Old 03-21-2015, 10:10 PM   #11
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just wanted to give a final update

got them installed today along with the whiteline relocation brackets and the car is awesome, thanks alex and AM for everything.
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Old 03-23-2015, 09:20 AM   #12
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just wanted to give a final update

got them installed today along with the whiteline relocation brackets and the car is awesome, thanks alex and AM for everything.

Hey - I was starting to worry! Thanks so much for giving me an update on this, I'm really happy to hear that everything's good to go! In the future if there's ever anything I can help out with don't hesitate to make a thread or shoot me a PM - I'm always around to help out!!

Enjoy the parts!

Alex
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