Is AM going to take care of the MMD Fuel Door Defect/Issue? - Mustang Evolution

Go Back   Mustang Evolution > Vendors > AmericanMuscle



Reply
 
Thread Tools Search this Thread
Old 05-02-2015, 12:31 AM   #1
Registered User
Newbie
 
bgarbled916's Avatar
 
Join Date: May 2015
Location: Town
Region: California
Posts: 6
Is AM going to take care of the MMD Fuel Door Defect/Issue?

Hi All-!!
Ok, I really like American Muscle's site... but tonight while researching if anyone has powdercoated their MMD fuel door, I came accross a thread where others (um, many others) have had the exact same issue - complete with pictures that look EXACTLY like the one I took & sent to AM customer service about a month ago (mine is the tungsten grey, the black one is an example from another victim lol). The thread states AM has been aware of this issue dating back in 2012.

So my question is, why on earth:
1. Is the item continuing to be sold to loyal customers in 2015, with full knowledge that the item was defective and had issues as early as 2012;
2. not immediately offering a refund or replacement to all customers who contact you experiencing said defect...?

That is just bad business, and that is something I am not used to from AM. I was a loyal customer for years...!

Can you assist me with this faded fuel door, or am I to join the legions of MMD Fuel Door owners who will eventually need to pay at least double the retail price in order to correct the problem on their own? Thanks for allowing me to vent my frustrations on this forum, MustangEvolution fans!!
Attached Thumbnails
Click image for larger version

Name:	MMDfuelDoor.jpg
Views:	73
Size:	99.6 KB
ID:	181590   Click image for larger version

Name:	MMDfuelDoor2.jpg
Views:	78
Size:	433.2 KB
ID:	181592  

bgarbled916 is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 05-02-2015, 01:41 AM   #2
Registered Member

Regular
 
natestang07's Avatar
 
Join Date: Jun 2014
Location: Soap Lake
Region: Washington
Posts: 5,321
Why do people buy it with so many negative reviews? Lol kind of silly. I'm sure when Alex is back around on Monday he will get you fixed up.
natestang07 is offline   Reply With Quote
Old 05-04-2015, 08:48 AM   #3
Site Sponsor
 
Join Date: May 2014
Location: Malvern, PA
Region: Pennsylvania
Posts: 2,510
Quote:
Originally Posted by bgarbled916 View Post
Hi All-!!
Ok, I really like American Muscle's site... but tonight while researching if anyone has powdercoated their MMD fuel door, I came accross a thread where others (um, many others) have had the exact same issue - complete with pictures that look EXACTLY like the one I took & sent to AM customer service about a month ago (mine is the tungsten grey, the black one is an example from another victim lol). The thread states AM has been aware of this issue dating back in 2012.

So my question is, why on earth:
1. Is the item continuing to be sold to loyal customers in 2015, with full knowledge that the item was defective and had issues as early as 2012;
2. not immediately offering a refund or replacement to all customers who contact you experiencing said defect...?

That is just bad business, and that is something I am not used to from AM. I was a loyal customer for years...!

Can you assist me with this faded fuel door, or am I to join the legions of MMD Fuel Door owners who will eventually need to pay at least double the retail price in order to correct the problem on their own? Thanks for allowing me to vent my frustrations on this forum, MustangEvolution fans!!
Hey bgarbled916 - Sorry to see this - I'll be transparent about this as it's been a known issue but to my knowledge they had changed their manufacturing process to ensure that this would no longer be a reoccurring issue. If this is something that's still persistent it's news to me and it's a first seeing one pop up in a long time. I'm happy to get this fixed for you today - Shoot me a PM and we'll go from there.

Alex
__________________
Alex Lazarus | AmericanMuscle.com
Toll Free: 1-866-363-4591
Bama Hotline: 888.226.9764 | M-F 9AM-5:30PM EST
WIN A SUPERCHARGED MUSTANG & 2017 RAPTOR!
Free Same-Day Shipping!
AMAlexLazarus is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 05-04-2015, 10:27 AM   #4
Registered User
Newbie
 
bgarbled916's Avatar
 
Join Date: May 2015
Location: Town
Region: California
Posts: 6
Quote:
Originally Posted by AMAlexLazarus View Post
Hey bgarbled916 - Sorry to see this - I'll be transparent about this as it's been a known issue but to my knowledge they had changed their manufacturing process to ensure that this would no longer be a reoccurring issue. If this is something that's still persistent it's news to me and it's a first seeing one pop up in a long time. I'm happy to get this fixed for you today - Shoot me a PM and we'll go from there.

Alex
Thank you, Alex - that is great news that AM did in fact address the issue with MMD and that they fixed it. Based on the other thread I was under the impression it was still a problem after many years and was not being addressed. I will PM you..! 8)
bgarbled916 is offline   Reply With Quote
Old 05-04-2015, 10:48 AM   #5
Staff

Regular
Staff
 
Strange Mud's Avatar
 
Join Date: Aug 2013
Location: Small Town
Region: Connecticut
Posts: 5,022
Did you talk with AM before venting publicly? It doesn't matter who you are complaining about, you have to give them a chance to address the issue 1st.

.02 worth of opinion.
__________________
2012 V6 with suspension, shifting, stopping and sound mods.
Strange Mud is online now   Reply With Quote
Old 05-04-2015, 01:01 PM   #6
Site Sponsor
 
Join Date: May 2014
Location: Malvern, PA
Region: Pennsylvania
Posts: 2,510
Quote:
Originally Posted by bgarbled916 View Post
Thank you, Alex - that is great news that AM did in fact address the issue with MMD and that they fixed it. Based on the other thread I was under the impression it was still a problem after many years and was not being addressed. I will PM you..! 8)

Sounds good - As soon as I receive your order info I'll have a replacement in your hands within 24 hours


Alex
__________________
Alex Lazarus | AmericanMuscle.com
Toll Free: 1-866-363-4591
Bama Hotline: 888.226.9764 | M-F 9AM-5:30PM EST
WIN A SUPERCHARGED MUSTANG & 2017 RAPTOR!
Free Same-Day Shipping!
AMAlexLazarus is offline   Reply With Quote
Old 05-04-2015, 01:28 PM   #7
Staff

Regular
Staff
 
Strange Mud's Avatar
 
Join Date: Aug 2013
Location: Small Town
Region: Connecticut
Posts: 5,022
so ya wanted your fuel door to contrast with the paint on your car, yet when it contrasted even more it wasn't good...shouldn't you pay extra for the added contrast?


poor impulse control.
__________________
2012 V6 with suspension, shifting, stopping and sound mods.
Strange Mud is online now   Reply With Quote
Old 05-08-2015, 03:03 AM   #8
Registered User
Newbie
 
bgarbled916's Avatar
 
Join Date: May 2015
Location: Town
Region: California
Posts: 6
Smile AM hooked me up - thanks to Alex-!

I wanted to be sure and post an update: AM shipped me a new, repacement fuel door.. it arrived in perfect condition, and was overnight mailed! I have to say that I am thankful for finding this this forum - Alex responded exactly the way I had hoped AM would respond to the situation, but absolutely did not expect. He took care of me and then went the extra mile to ensure I remained a satisfied customer-! Very much appreciated, Alex (and AM) - thank you!!
bgarbled916 is offline   Reply With Quote
Old 05-08-2015, 05:24 AM   #9
Staff

Regular
Staff
 
Strange Mud's Avatar
 
Join Date: Aug 2013
Location: Small Town
Region: Connecticut
Posts: 5,022
AM rocks! they really stand behind what they sell.

If I had a dollar for each time AM did the right thing I could afford to buy the rest of the parts needed to properly lower my car
__________________
2012 V6 with suspension, shifting, stopping and sound mods.
Strange Mud is online now   Reply With Quote
Old 05-08-2015, 07:40 AM   #10
Site Sponsor
 
Join Date: May 2014
Location: Malvern, PA
Region: Pennsylvania
Posts: 2,510
Quote:
Originally Posted by bgarbled916 View Post
I wanted to be sure and post an update: AM shipped me a new, repacement fuel door.. it arrived in perfect condition, and was overnight mailed! I have to say that I am thankful for finding this this forum - Alex responded exactly the way I had hoped AM would respond to the situation, but absolutely did not expect. He took care of me and then went the extra mile to ensure I remained a satisfied customer-! Very much appreciated, Alex (and AM) - thank you!!
Hey - I'm happy to hear that the replacement was much better. Drop me a line if there's anything else I can help out with and have a great weekend!

Quote:
Originally Posted by Strange Mud View Post
AM rocks! they really stand behind what they sell.

If I had a dollar for each time AM did the right thing I could afford to buy the rest of the parts needed to properly lower my car
__________________
Alex Lazarus | AmericanMuscle.com
Toll Free: 1-866-363-4591
Bama Hotline: 888.226.9764 | M-F 9AM-5:30PM EST
WIN A SUPERCHARGED MUSTANG & 2017 RAPTOR!
Free Same-Day Shipping!
AMAlexLazarus is offline   Reply With Quote
Reply

Lower Navigation
Go Back   Mustang Evolution > Vendors > AmericanMuscle

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
MMD black billet fuel door from american muscle. Ntbruncie Mustang Paint, Appearance & Detailing 19 05-04-2015 02:54 PM
MMD Fuel Door Socal Stangman 2011-2014 V6 Mustang 9 03-16-2015 08:18 PM
Replacing stock fuel door with stock fuel door...help? MarshallYoung 2005-2010 V6 Mustang 13 07-24-2012 12:23 AM
Weird Birth Defect.... Brent The Bar 4 11-22-2006 06:48 PM
Does anyone care that V6PowerStang doesnt care if..... Brent The Bar 37 08-08-2003 12:18 AM

» Like Us On Facebook



12:01 PM


Powered by vBulletin® Version 3.8.8
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Content Relevant URLs by vBSEO 3.6.0

MustangEvolution.com is in no way associated with or endorsed by Ford Motor Company.