Originally Posted by Wile E. Coyote
Glad it all worked out. Make sure you leave good feed back if a survey comes your way. Not a lot of dealers will go the extra mile like it seems yours did.
There are two Ford dealers here in town. At the nearest one, which is only two minutes from my front door, you can walk from one side of the dealership to the other, and no one makes eye contact with you or greets you in any manner unless you stop and look at a window sticker. Their service people stare at their computer screens when you walk in, and don't greet you until they are done typing.....and argue with you if you have an idea what might be wrong with your car.
The other one is a half hour away, and everyone, and I mean everyone from the service people to the woman working the front greeting desk, to the sales people make eye contact with you, smile , and ask if there is anything they can do for me. If you are walking toward a door, and an employee is near, they literally run ahead of you so they can hold the door for you.
Guess which one I bought my Mustang from, and where I take it for service? Even the guy whose name is in BIG letters on the front of the place came walking past the customers sitting in the waiting lounge and he smiled and greeted all of us. You can tell the 'atmosphere' there starts at the top.
One place feels great to be a customer and the other just feels oppressive.