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Old 06-22-2006, 07:14 PM   #1
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I am about sick of my ISP.

I just spent about 45 minutes on the phone with knology.com support (my isp) because for the last 2 months my internet has been about as reliable as myspace.com. My internet goes up and down atleast 10 times a day and sometimes stays down for as long as 3 hours before coming back up.

Well today at 5PM knology technicians come out to my house for the 4th time in two weeks to replace everything they can replace regarding the internet. They ran a DIRECT line from the box on the telephone pole to my cable modem. The replaced the TAP box among a few other things. Previous to this they have already replaced the cable modem.

So they get done and leave and not 15 MINUTES after they leave my internet goes DOWN

So I call Knology support. The first person I get does the back stuff, pings the cable modem and gets no response. I tell him everything I told you about how many times they have come out and they have fixed everything they can on their end before it becomes a "maintenance" issue. After going back and forth he gives me a case number and transfers me to the "service" department. I'm like ok... we are getting somewhere... so he transfers me to this department... FOR CABLE AND PHONE not internet.

In the time that I get transfered my internet comes back up. I'm like DAMNIT! cause I know that as long as it is up they aren't going to do anything but tell me to call back when it is down so that they can indeed confirm to me that my internet is down.

So I wait on hold another 5 or so minutes and get sent BACK to the SAME place I was before but this time I get a new guy. By this time I am getting aggrevated and I tell him what just happened, my internet is crap an I am quite unhappy with the service I have received. So he begins to tell me everything looks good now. I tell him not 15 minutes ago I was talking to another support person who pinged my cable modem and saw a 100% packet loss. He told me that it was my router. I point blank asked him if it was the router could he ping the modem successfully and he said YES I told him then it IS NOT THE DAMN ROUTER because the guy I was on the phone with before me COULD NOT PING THE CABLE MODEM. He then told me point blank he could not go off of what the guy said before me and that he had to go off what was happening now and then proceeded to tell me the only thing it could be was the router. At this point I'm so pissed off I told him I was going to call back the next time my internet went down and he better damn well hope I don't get him again. So I just hung up on him and now I am sitting here waiting in anticipation for my internet to go back down. :ph34r:

I am so sick of this it is insane. The only other ISP provider I can get is Mediacom and they are no better. If I could get comcast I would have been there in a heartbeat.

Sorry I just had to rant, I am sure there will be a part two to this.
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Old 06-22-2006, 07:38 PM   #2
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Re: I am about sick of my ISP.

is that cable or dsl?
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Old 06-22-2006, 07:40 PM   #3
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Re: I am about sick of my ISP.

Cable
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Old 06-22-2006, 07:43 PM   #4
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Re: I am about sick of my ISP.

Did the tech guys check the source strength? I know at least 2 people that needed boosting to get good internet service.
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Old 06-22-2006, 07:48 PM   #5
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Re: I am about sick of my ISP.

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Originally Posted by john#21
Did the tech guys check the source strength? I know at least 2 people that needed boosting to get good internet service.
First guy had no source strength and a 100% packet lose. Second internet guy I talked to the internet was working and the strength was normal.
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Old 06-22-2006, 07:50 PM   #6
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Re: I am about sick of my ISP.

I meant the guys that came by the house. If you talk with them again ask them to check and see if a signal booster would help.
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Old 06-22-2006, 07:50 PM   #7
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Re: I am about sick of my ISP.

The first two people I talked to were polite and seemed like they wanted to help. The third guy just flat out pissed me off and seemed like he was not interested at all in helping me fix my problem, a problem that has existed for 2 months and that is what set me off.
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Old 06-22-2006, 07:51 PM   #8
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Re: I am about sick of my ISP.

Quote:
Originally Posted by john#21
I meant the guys that came by the house. If you talk with them again ask them to check and see if a signal booster would help.
They checked and the signal was fine.
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Old 06-22-2006, 08:09 PM   #9
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Re: I am about sick of my ISP.

ive had the same problem with my dsl... it would go down and back up with the phone~ seemed so at least.... I HOPE its fixed took like two months.
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Old 06-22-2006, 08:11 PM   #10
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Re: I am about sick of my ISP.

I used to have that problem with Bellsouth too. It's strange how it seemed to just fix itself after a while? :dunno:

Thankfully, now I have Comcast and can enjoy my 6199 kbps connection (Speakeasy - Broadband Voice and Data Communications) without interruption.
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Old 06-22-2006, 08:13 PM   #11
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Re: I am about sick of my ISP.

I want comcast damnit
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Old 06-22-2006, 08:38 PM   #12
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Re: I am about sick of my ISP.

Sounds like my old issues with SBC DSL. What a piece of crap.
Dumped it for Comcast 4.5 mb all the time.
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Old 06-22-2006, 10:04 PM   #13
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Re: I am about sick of my ISP.

comcast sucks around here. My GF has it at her apt and it will go out , then kick back on, then stop, then flicker, and they have messed up Every one of her bills. I have DSL (SBC) and i love it (well i loved Cable (insightBB) better but dad didnt like cable ) The only prob i have with DSL is when it rains really really heavy we loose the net for a few and we think its a transfer station thats gettin to wet.
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Old 06-22-2006, 10:32 PM   #14
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Re: I am about sick of my ISP.

charter cable always on always workin here
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Old 06-22-2006, 10:39 PM   #15
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Re: I am about sick of my ISP.

BellSouth was that way with us for a while.. *****es.
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Old 06-22-2006, 11:40 PM   #16
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Re: I am about sick of my ISP.

I'm not gonna read all that but I agree, It is really annoying:
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"bamastangguy just signed off"
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"bamastangguy just signed off"
"bamastangguy almost signed on"
"bamastangguy ....oh nevermid"
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Old 06-23-2006, 09:08 AM   #17
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Re: I am about sick of my ISP.

well most people dont need a super steady connection, but I currently do. If I get booted from a game its a very bad thing.... I WISH I could get comcast as well but its not available and will NOT be in my area ever.
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Old 06-23-2006, 09:34 AM   #18
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Re: I am about sick of my ISP.

I've been pretty happy with my Comcast. Pretty reliable (I loose connection every now and again...but not regularly). Pretty fast too...6mb down. Plenty to host my 8 player FEAR server.
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Old 06-23-2006, 10:05 AM   #19
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Re: I am about sick of my ISP.

Dude, just switch to mediacom. Thats what my parents have back home and what Ive used all through highschool until I went to college. Its pretty decent... fast, and pretty good customer service. It cant be much worse than the **** you're putting up with.
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Old 06-23-2006, 11:32 AM   #20
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Re: I am about sick of my ISP.

here in north alabama we dont have many options... in my area you can ONLY get Charter cable and you can ONLY get bellsouth high speed, thats it. If you dont like it you can cry about it and use AOL (shutter).... thats it they will not allow competition thus the prices we pay are MUCH higher than everywhere else.

Brent probably pays less cuz generally you can go Knology or Comcast in Huntsville, I pay 45 a month for 1.5mb internet..........

(but the bank pays for it)
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Old 06-23-2006, 11:41 AM   #21
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Re: I am about sick of my ISP.

I had a simular problem back in NY. It ended up being that they replaced some cable lines in my area and it changed the signal. My modem had adjusted to the piss poor signal I was getting and worked fine. Then they upgraded the lines on the poles and suddenly my modem didn't work for **** because the signal strength was too strong. They ended up changing out my modem. Even though the strength was good, the new modem didn't want to work so they had to install an amplifier on the line in the house to get things happy. I haven't had any problems like that in LA though.

Now, if I could figure out why my damn wireless will drop off constantly, I will be happy. I think I need a new router. Doesn't matter if I am 2 feet or 50 feet away. It will just bomb out randomly. PITA because I am always in the middle of something when it bombs.
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Old 06-23-2006, 11:47 AM   #22
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Re: I am about sick of my ISP.

i have adelphia.. i love it.

it sometimes acts up but its nothing big and it only happens maybe once a week.
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Old 06-23-2006, 12:28 PM   #23
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Re: I am about sick of my ISP.

I have the same isp, knology, as Brent, and I am rarely offline, if at all. It must something in his area, but I don't really ever have a problem.
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