DO not Buy from Laurelmountainmustang - Mustang Evolution

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Old 12-06-2006, 10:19 AM   #1
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DO not Buy from Laurelmountainmustang

well I just purchased a adjustable fuel pressure regulator only to find out the car already had one on there. So when I ordered over the phone no one told me about the return policy. The return policy is for in store credit only now I have never heard of a reputable establishment not giving refunds.SO I do not suggest any one to buy from them
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Old 12-06-2006, 10:32 AM   #2
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Re: DO not Buy from Laurelmountainmustang

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well I just purchased a adjustable fuel pressure regulator only to find out the car already had one on there. So when I ordered over the phone no one told me about the return policy. The return policy is for in store credit only now I have never heard of a reputable establishment not giving refunds.SO I do not suggest any one to buy from them
Hmmmm So you orderd a part you didn't need and because your not happy with the return policy. Your black listing the business
1- I would of asked about the return policy
2- I would not have ordered a part I already had( But that's just me)
3- Quite a few store operate on store credit only
4- Your lucky they didn't charge you a return fee
5 But all this IMO
6 I went to their web site and it is clearly stated All returns are for INSTORE credit, NO EXCEPTIONS. You must first call our office (724-696-5564) for a return authorization number. Your return must be received within 14 DAYS after calling it in to us. NO RETURNS after 30 days. (Special circumstances will always be considered) When returning parts, YOU ARE RESPONSIBLE FOR THEIR SAFE RETURN. Make sure you adequately package all items. Use above address for all returns along with a copy of your recepit. Any returns of INSTALLED parts that are not defective or parts not in original (clean) box are subject to a 50% restock fee. MAILBOXES, ETC.
7 Don't mine me I'm just bored at work
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Old 12-06-2006, 10:45 AM   #3
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Re: DO not Buy from Laurelmountainmustang

Theres nothing else you might want from that place?
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Old 12-06-2006, 10:48 AM   #4
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Re: DO not Buy from Laurelmountainmustang

I know its a major pain when you cant return parts you just ordered for a refund, most dont read the policys and assume they have normal ones~ perhaps they have issues with people returning old parts or parts they got cheaper else where for cash who knows.
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Old 12-06-2006, 10:48 AM   #5
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Re: DO not Buy from Laurelmountainmustang

no not really and he just wasnt willing to work with me or anything he said send it back for a instore credit or keep it he didnt care either way the guy was a dick so thats why I posted
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Old 12-06-2006, 10:50 AM   #6
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Re: DO not Buy from Laurelmountainmustang

when people are like that to you talk to their manager and let them know how they treated you.

PLEASE YOUR CUSTOMER or someone else will do it for you and you will go out of business. You cant please 100% of them but you can sure make the effort. If it was the business owner and they treat you like crap basically tell them they wont be in business long with an attitude like that.
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Old 12-06-2006, 10:55 AM   #7
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Re: DO not Buy from Laurelmountainmustang

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no not really and he just wasnt willing to work with me or anything he said send it back for a instore credit or keep it he didnt care either way the guy was a dick so thats why I posted
In the dude's defense, it does say NO EXCEPTIONS on the policy.
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Old 12-06-2006, 10:56 AM   #8
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Re: DO not Buy from Laurelmountainmustang

well I told him that I didnt need a instore credit and that I would never buy from them again and he just sits there on the phone not saying anything so then I tell him if I cant get a refund then I am going to post on 4 different mustang forums do not buy from them and he's like its your choice
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Old 12-06-2006, 11:05 AM   #9
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Re: DO not Buy from Laurelmountainmustang

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well I told him that I didnt need a instore credit and that I would never buy from them again and he just sits there on the phone not saying anything so then I tell him if I cant get a refund then I am going to post on 4 different mustang forums do not buy from them and he's like its your choice
Well, just because he won't break the rules for you doesn't necesarrily constitute you black listing them... if they ripped you off, didn't send the part, part was broken and they won't fix it, then fine, I can see that, but this was your mistake, so, I don't see what they did wrong.
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Old 12-06-2006, 11:07 AM   #10
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Re: DO not Buy from Laurelmountainmustang

How much you want for it shipped to 39759?
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Old 12-06-2006, 11:09 AM   #11
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Re: DO not Buy from Laurelmountainmustang

well I gave 69.95 for it so you tell me.and as far as me balck listing them I told them I was going to do so and he said go ahead its your choice
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Old 12-06-2006, 11:15 AM   #12
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Re: DO not Buy from Laurelmountainmustang

ok after 4 phone calls and 1 email they have agreed to refund my money for the part only.
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Old 12-06-2006, 11:20 AM   #13
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Re: DO not Buy from Laurelmountainmustang

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well I gave 69.95 for it so you tell me.and as far as me balck listing them I told them I was going to do so and he said go ahead its your choice
Well, honestly, that is what I would have said if I was on the other line with you telling me you won't buy from me again because I won't break rules, but whatever, you got what you want so this thread is useless.
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Old 12-06-2006, 11:24 AM   #14
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Re: DO not Buy from Laurelmountainmustang

yes please delete this now AS they have gone out of there way to satisfy me My apologies to this site and LaurelMountainMustang.com
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Old 12-06-2006, 11:38 AM   #15
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Re: DO not Buy from Laurelmountainmustang

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ok after 4 phone calls and 1 email they have agreed to refund my money for the part only.
Glad it worked out for you !!
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Old 12-06-2006, 11:52 AM   #16
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Re: DO not Buy from Laurelmountainmustang

I've had nothing but good experiences with LMM
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Old 12-06-2006, 12:40 PM   #17
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Re: DO not Buy from Laurelmountainmustang

rules are rules, read the policy for each place you do business with, if you didnt or you didnt pay to much attention to it then to bad so sad
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Old 12-06-2006, 01:02 PM   #18
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Re: DO not Buy from Laurelmountainmustang

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rules are rules, read the policy for each place you do business with, if you didnt or you didnt pay to much attention to it then to bad so sad
honestly who really does this? im more then sure a good amount of people on here dont and i know for sure i never do i usually expect my money back like every other company out there.

it aint like walmart where u can go get store credit and can deal wit it


glad you got it solved though
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Old 12-06-2006, 01:26 PM   #19
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Re: DO not Buy from Laurelmountainmustang

Glad you got it worked out, closing.
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