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Old 04-26-2007, 02:12 PM   #1
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WTF Kind of reply is this?

Ok, here is a reply I received from blockbuster about their ****ty online website and some of the issues I have with it. Can you tell me what an apache bridge server error has to do with cookies in a browser that I am not even using? Man, bunch of high school programmers over there...I swear.

Here is my Email...

Quote:
It seems that when you tried and find a participating location for in store returns, you receive the following error message:

Failure of server APACHE bridge:

No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
Build date/time: Jun 16 2006 18:37:42

Change Number: 772036


Also, is there anything being done about the queue speed? It nearly locks up my machine anytime I do anything from deleting/moving and item to just simply hitting tab to get out of a ranking text box. Since I do not run windows at home, I do not use IE. Firefox just flat takes over the world for several minutes at times. While at work and using IE, the same behavior occurs...it can take up to a minute or two for the system to respond.

Also, as a suggestion for improvement. When managing my queue, it would be much nicer if I could select check boxes of items I wish to remove instead of having to delete them one by one and have to wait for the list to come back...which tool a half hour yesterday to remove all tv series from my queue since for some unknown reason there is a limit to what you can add in there. Not sure why this is the case. It's a DB I assume, why should it matter if I have 1000 items in there or not? Let me add everything I want to rent.

Ok, I think that is it for now.
Here is their reply...:

Quote:
Hello Rob,

Thanks for contacting BLOCKBUSTER Online Customer Care.

I sincerely apologize for the inconvenience this has caused. If you're receiving "cookies" errors and you're using Internet Explorer, we have a few suggestions in case any temporary files have become corrupt.

If you have more than one browser open, close all except one. Go to Tools-->Internet Options and click on both the ‘‘Delete Cookies’‘ and ‘‘Delete Files’‘ buttons located in the middle of the "General" tab. In the same area, you will also want to click the ''Settings'' button and verify that the "Every Visit to the Page'' option is selected. After clicking "OK" to accept the settings, go to Tools->Internet Options and click on the "Security" tab. Click on the green "Trusted Sites" icon, and then click on the "Sites" button to the lower-right of that same icon. Remove the "Require server verification" check, and add "www.blockbuster.com" to this zone. Click OK, and then click on the red "Restricted sites" icon. Click on the "Sites" button again, and make sure that blockbuster.com is NOT listed anywhere. If it is, then please remove it. Finally, close the browser and launch a new one.

If you're still having trouble, don't hesitate to give us a call. Sometimes these issues are better handled over the phone. We can be reached at 1-866-692-2789 Monday through Friday 8:00AM - 6:00PM Central.


Sincerely,

Michael
Customer Care Associate
BLOCKBUSTER Online
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Old 04-26-2007, 02:16 PM   #2
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Re: WTF Kind of reply is this?

they just think everyone is a moron thats my best bet anyways
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Old 04-26-2007, 02:18 PM   #3
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Re: WTF Kind of reply is this?

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Originally Posted by bluemustang View Post
they just think everyone is a moron thats my best bet anyways
They sent me a survey to rate the service. Um...yeah, didn't solve my problem...you fail.
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Old 04-26-2007, 02:18 PM   #4
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Re: WTF Kind of reply is this?

That, right there, is why I stuck to Netflix. BB's online **** sucks so bad, that in store return **** doesn't even help it. Netflix > *
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Old 04-26-2007, 02:19 PM   #5
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Re: WTF Kind of reply is this?

Somewhere there is a developer that wants to kick his ***.
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Old 04-26-2007, 02:19 PM   #6
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Re: WTF Kind of reply is this?

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Old 04-26-2007, 02:20 PM   #7
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Re: WTF Kind of reply is this?

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That, right there, is why I stuck to Netflix. BB's online **** sucks so bad, that in store return **** doesn't even help it. Netflix > *
I belong to that one as well...signed up for the 2 week free on both of them...then I will see who sends **** faster and cancel the other.

However...I don't like the 500 limit on the queue with netflix...however BB isn't much better with their 990 limit ( : )

Not sure I really understand the limit concept on either site. Implement a paging system and who cares if there is 1 or 75000 items in someone's queue.
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Old 04-26-2007, 02:21 PM   #8
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Re: WTF Kind of reply is this?

Quote:
Originally Posted by matthews.stang View Post
Somewhere there is a developer that wants to kick his ***.
Yeah, and he just finished typing this message...

Man, stupid people.
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Old 04-26-2007, 02:27 PM   #9
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Re: WTF Kind of reply is this?

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Originally Posted by PureVenom View Post
They sent me a survey to rate the service. Um...yeah, didn't solve my problem...you fail.
hahah thats why Netflix owns
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Old 04-26-2007, 02:30 PM   #10
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Re: WTF Kind of reply is this?

I am probably going to keep them both for a little while so I can double my output...plus, BB allows a free instore rental with each dvd I return to the store instead of mailing...so that will let me get even more.

I have been a member of both for a week....just sent back my BB movies yesterday...and will receive my first NF movies today...so we shall see.

Now...what DVD-R's to stockpile...
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Old 04-26-2007, 02:57 PM   #11
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Re: WTF Kind of reply is this?



looks like he was pulling one of these, except, instead of a bunny and pancake, he put in that cookie message he copied and pasted
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Old 04-26-2007, 03:16 PM   #12
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Re: WTF Kind of reply is this?

Netflix has always been fast for me
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Old 04-26-2007, 03:17 PM   #13
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Re: WTF Kind of reply is this?

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Originally Posted by Brent View Post
Netflix has always been fast for me
There's a distribution center here in town...so it should be quick for me as well...unless they don't have what I am after.
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Old 04-26-2007, 03:29 PM   #14
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Re: WTF Kind of reply is this?

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There's a distribution center here in town...so it should be quick for me as well...unless they don't have what I am after.
Not sure Netflix does gay midget bondage porn...
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Old 04-26-2007, 03:37 PM   #15
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Re: WTF Kind of reply is this?

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Originally Posted by n8r View Post
Not sure Netflix does gay midget bondage porn...
We will soon find out...I expect my first delivery from them today. If not, I will probably have to take them out. Hopefully y'all didn't lose all of your stash in that bust...I might be needing some after tonight.
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Old 04-26-2007, 03:47 PM   #16
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Re: WTF Kind of reply is this?

Well, obviously i escaped, and managed to swipe some of our cache on my way. I am currently in an undisclosed sewer location typing on a speak n spell hooked up to a sega game gear using a home brewed wireless antenna consisting of a TI-82 , laser pointer, lighbulb, a few rubber bands, and a soldering gun.
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