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Old 04-29-2011, 11:19 AM   #1
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American Muscle

Ordered a 3rd brake light from America Muscle last week. Shipment arrived damaged seem whoever did the heat sealing on the bubble wrap cut it a little close and damaged the right hand side of the unit
So I called American Muscle expecting the normal BS from customer services .But much to my surprize the Customer rep Emilly I spoke with was understanding and did her best to correct the problem
She had me send some pics of the damage and before I knew it had a replacement shipment was setup, got the new unit last night 4/28/2001 install it in about 20 minutes no problem looks great
This is the way ever company should treat customer American Muscle has all my business from thus point forward
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Old 04-29-2011, 11:40 AM   #2
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Quote:
Originally Posted by Herbstang
Ordered a 3rd brake light from America Muscle last week. Shipment arrived damaged seem whoever did the heat sealing on the bubble wrap cut it a little close and damaged the right hand side of the unit
So I called American Muscle expecting the normal BS from customer services .But much to my surprize the Customer rep Emilly I spoke with was understanding and did her best to correct the problem
She had me send some pics of the damage and before I knew it had a replacement shipment was setup, got the new unit last night 4/28/2001 install it in about 20 minutes no problem looks great
This is the way ever company should treat customer American Muscle has all my business from thus point forward
I ordered some gauges and they broke and fell apart in about a week. I need to re order them again and be EXTRA careful not to have the cheap wires and switch fall apart on me AGAIN. this is however the only issue I have had with them.
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Old 04-29-2011, 12:05 PM   #3
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They do have awesome customer service.
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Old 04-29-2011, 03:34 PM   #4
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Re: American Muscle

yup, sure you may save a couple dollars making customer jump through hoops in order to get a replacement in hopes that they will give up... but return business wont be there.
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