I ordered some head rests. Yes, headrest from MRT. Mainly because they tilt forward and back as mine do not. The totaled out to be $267.73. I ordered them on 9/26/13. The invoice they sent me said shipped within 3 weeks. It's now 10/26/13. I gave them a call at the end of three weeks and they said, oh, it'll be ready on Friday. Here it is, on Saturday and no tracking number of any kind. The nice lady by the name of Charlotte said I can't cancel my order because they are custom made either. So as it's been a month, and they haven't shipped me a damn thing, I disputed the charge on my credit card. I have my money back, still no tracking number and they will no longer have my business due to their crack job policy.
It says you can return items and it'll be a 20% restock fee. BUT yet, all their items are custom according to Charlotte and can't be returned as there will be no other buyer. Well MRT, sell my headrest on eBay. And if they send it to me, I'll piss on it and return it.
Now also, my credit agent/ customer rep contacted them to dispute the charge. She had to get a hold of not 1, nor 2, but 4 PEOPLE! Just to tell her the manager wasn't in and they didn't know when he/she would be in. Sounds like a cut rate way to having crappy customer service. You tell me they are late, and I wait. And the promised date you give me, you can't even fulfill. At least my credit card company can do that. And hell, the lady was laughing with me at the fact that it takes a month just to make two pieces of square leather. I have my $267 back and if MRT has anything to say I'll bring up names and so will my rep. It's been filed and it's their move. As for my opinion, if you wanna wait a month for exhaust work or something as simple as headrest, shop MRT. If not, shop at LMR, CJ or AM.
It says you can return items and it'll be a 20% restock fee. BUT yet, all their items are custom according to Charlotte and can't be returned as there will be no other buyer. Well MRT, sell my headrest on eBay. And if they send it to me, I'll piss on it and return it.
Now also, my credit agent/ customer rep contacted them to dispute the charge. She had to get a hold of not 1, nor 2, but 4 PEOPLE! Just to tell her the manager wasn't in and they didn't know when he/she would be in. Sounds like a cut rate way to having crappy customer service. You tell me they are late, and I wait. And the promised date you give me, you can't even fulfill. At least my credit card company can do that. And hell, the lady was laughing with me at the fact that it takes a month just to make two pieces of square leather. I have my $267 back and if MRT has anything to say I'll bring up names and so will my rep. It's been filed and it's their move. As for my opinion, if you wanna wait a month for exhaust work or something as simple as headrest, shop MRT. If not, shop at LMR, CJ or AM.