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Project: 03 Silver GT

30K views 619 replies 27 participants last post by  Steve96 
#1 ·
May look at this tomorrow. 76k miles, new tires, shocks, struts, new COPs and plugs, CAI (who cares) and tinted windows. Picture's all look real clean, no winters or rust. Mostly stock which is great. Great price at least around me especially if I can get it closer to $5k. It is an auto though, but J mod, tune, higher stall, nice wheels/tires, lower control arms, subframes, lower it, and it would run really well. Getting ahead of myself. Guy wants rid of it, bought it for his son, not sure what happened there but I dont care if it checks out. Let me know what you think??

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#147 ·
Well the fronts came in the correct color, the rears will be here on Wed. Now it's time to order some tires for them, probably order some stuff this weekend since Friday is "BONUS" day!! Hopefully I can still hop on the Koni STR.T sale and at least get the struts ordered on Friday. Can't beat the prices on them right now.

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#148 ·
Oh nice looks like you will be G2G with those rims. They do look good.


Tirerack is having some closeouts right now... I think those BFG Comp 2s are still $184 and then probably bumped to $200 with shipping. Bleh. But it is what it is. Wish they were the same price they were in 2014. I got 18" staggered rims, the BFGs on all 4 corners from Tirerack and local install for $1100 right on the nose.
 
#149 ·
Yeah they look really good, havent noticed any blems or imperfections on my first inspection of them. I already like them better than the matte black ones that were sent wrong. Ive been checking Tirerack, I will start checking local places too since the funds will be in place soon too. Still leaning towards the Sumi 265 40 18 in the front, and a 275 40 18 BFG in the rear since their about a full inch wider than any 275s Ive seen so far. Just wish they were about $50 bucks cheaper per tire, lol. But overall from what Ive priced its not the most expensive option. I keep going back to AM and looking at doing the Sumi 275 35s, and 285 35s and their free shipping makes up a lot of money really vs companies like Tirerack etc

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#150 ·
Personally I don't like the 275/285 thing they do. Looks wonky. For Sumis its right flush at the rear and bulging up front a little. Kind of opposite of how it should look. A 265 Sumi up front and a BFG 275 out back would look good tho since the BFG 275 winds up being a 295 really.
 
#151 ·
If you look at the BFG as a 295 then its actually priced really well, lol

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#152 ·
I don't think I have a pic of it handy but when I swapped out my Nitto 315s for my BFG 275s the BFGs were literally just a hair narrower. Really illustrates how narrow Nittos run and how big this particular BFG runs.
 
#153 ·
It sounds like it for sure!

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#154 ·
I may never get to buy tires sinc the wheels came today to replace the matte black ones, guess what.......their MATTE BLACK AGAIN!!! Not silver for now the second shipment, this is getting ridiculous now.

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#155 ·
You should see if Alex can give you some store credit for your time/mileage driving to UPS to ship them back...
 
#230 ·
I think the car would look sweet with matte flat black wheels with the silver exterior, its a nice combo but they should give you a promditonal credit for messing up twice already.

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#231 · (Edited)
I agree but no credit. I appreciate the situation being swiftly reconciled once Alex L was inlovled but no credit for all the headaches before that. I got a great deal so in the end it was worth the trouble I guess, but during I wanted to say f $$@ it!! The matte black could have looked good too, Im just a little over black wheels right now, I actually would have went with the gloss black Saleens if I went black. Ive always liked those in black on most color Mustangs.

But at this point Ive been shopping other vendors due to my issues with the wheels leaving a bad taste in my mouth. Ive never had an issue with AM service before but this time it was hard to make it happen. Maybe something has changed with their CS or the issue I was experiencing was just an odd ball one with the boxes being messed up. You would have thought due to my initial order screw up my request to have the boxes opened quickly to check the wheel color wouldnt have been that lofty, but I dont know how their processes work when their pulling orders in the warehouse. There may not be a super easy way to communicate to the order pullers? I assume they "scan" the barcodes on the boxes as they pull orders, as this is usually a more accurate method; VS some dude reading the part numbers, colors, etc and pulling the order? The issue was the barcode was for silver but the rest of the sticker and actual wheels were matte black. Who knows, my "open the box old school" method is what they had to do in the end. What's even more ridiculous they called me the following day after my first reorder and told me they had them checked out for color before shipping, obviously this didnt happen or someone was confused.

Long story short its taken care of, I have what I ordered and wanted. I just dont think I will spend more money with them for a while. Who knows though I may have worse issues with another company??

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#233 · (Edited)
I agree but no credit. I appreciate the situation being swiftly reconciled once Alex L was inlovled but no credit for all the headaches before that. I got a great deal so in the end it was worth the trouble I guess, but during I wanted to say f $$@ it!! The matte black could have looked good too, Im just a little over black wheels right now, I actually would have went with the gloss black Saleens if I went black. Ive always liked those in black on most color Mustangs.

But at this point Ive been shopping other vendors due to my issues with the wheels leaving a bad taste in my mouth. Ive never had an issue with AM service before but this time it was hard to make it happen. Maybe something has changed with their CS or the issue I was experiencing was just an odd ball one with the boxes being messed up. You would have thought due to my initial order screw up my request to have the boxes opened quickly to check the wheel color wouldnt have been that lofty, but I dont know how their processes work when their pulling orders in the warehouse. There may not be a super easy way to communicate to the order pullers? I assume they "scan" the barcodes on the boxes as they pull orders, as this is usually a more accurate method; VS some dude reading the part numbers, colors, etc and pulling the order? The issue was the barcode was for silver but the rest of the sticker and actual wheels were matte black. Who knows, my "open the box old school" method is what they had to do in the end. What's even more ridiculous they called me the following day after my first reorder and told me they had them checked out for color before shipping, obviously this didnt happen or someone was confused.

Long story short its taken care of, I have what I ordered and wanted. I just dont think I will spend more money with them for a while. Who knows though I may have worse issues with another company??

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Thats sucks that that happened but its good that they fixed everything for you. I really like their website the way everything is set up, it makes you want to buy more mods lol but I ve ordered from lmr and they re pretty good on shipping too and much faster since there located in TX instead of far east coast since I live all the way over here in CA

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#156 ·
Possibly. I sent him a PM a while ago explaining the situation and asking for insight or help with the 3rd order. I called and got the docs to ship these back again, they are totally confused on the phone. They keep saying the model number from the box is for silver, yet it clearly says matte black. The model # must be wrong on the boxes or something and they pull orders from the model # and dont look at the color description. Of course too now the silver ones they say are out of stock, but they say in stock on the website. But if the boxes are wrong their inventory qtys are probably wrong. This is why the first time I called to reorder they said they had a couple calls already on these same wheels that were shipped in the wrong color.

I do not feel real confident coming away from the conversation I just had with them on the phone that these will be right. And they called me when the 2nd shipment was going out to say they had checked it and it was the correct color. Obviously they didnt check it. The price was too good to be true!

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#157 ·
And if their out of stock now, who knows how long Ill have to wait for them or IF ill even get them.

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#158 ·
Well can they send you the right size in the other 2 wheels in Matte Black then? I mean I dunno. Would suck if they just refunded you the $$$ because that sale was ridiculous.
 
#159 ·
Yeah if I end up not being able to get the silver ones then I would opt for the black ones and use those if I had to.

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---------- Post added at 02:08 PM ---------- Previous post was at 02:08 PM ----------

Or do 4- 18x9s in silver. I wanted the staggered set tho

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#160 ·
You know... if they can't make this right for whatever reason. I bet you might be able to work something out where they either refund the full amount or pay for powdercoating. If you are a big enough pain in the *** anyway lol.
 
#161 ·
That may be possible. Or give me Rovos in charcoal for the same price, its the most equivalent looks wise, haha.

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#162 ·
Now they say out of stock online

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#163 ·
So much for having them on with the tires next week and driving

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#164 ·
Now they say in stock online??? WTF??!!

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#165 ·
So much for them taking care of it. Im getting screwed it turns out. The rep earlier that set up what would be the 3rd order was going to send me black wheels again!!! I called back a little bit ago to see what was going on with the stock on the silver 18x10s cause they said out of stock, then in stock an hour later and they told me they dont have any of them, just the black 18x10 in black. They wont be selling them anymore either. But seriously each one Ive talked to didnt seem to know what they were talking about and seemed unsure, so who knows. This is stupid. If they would have shipped my order correctly in the first place I would have got what I ordered. This isn't the first time Ive got the wrong thing from them, but the first time their not going to take care of it in any way. It would be fine if I had to wait or whatever but their just un willing to do anything, or even check the stock of 18x10s they have that are labeled with the silver model number but have black inside the box to see if its possible there are some that are actually silver. I know Im a ranting irrational customer right now, and I know how big companies work and how communication can be terrible. But, where I work with one off situations like this we do whatever we can to fix things. Its not about what I spent, its about what I'm not going to spend there now. I was planning on spending over $2k there in the next 2 weeks, but I won't now for sure. And all the thousands Ive spent there in the last few years.

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#166 ·
And now they sent me another email saying their back in stock, this is ludicrous. Who has time to deal with this? Spent my whole day off on and off the phone with them. Being on hold, waiting for them to check, check on what I dont know since they dont know. Lol, yes the rant is continuing.

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#168 ·
No sent him a message hours ago. I dont think there is anything he can do from what these people are telling me. Thanks though. Ill probably just give up on it, get my money back, and order my struts, shocks, springs, CC plates, mid pipe, and tuner from another vendor this weekend (getting my bonus check deposited on Friday).

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#169 ·
Congrats on your car man, a little late i know, I've been followin your thread since you started lookin.. But I would love to see you get these wheels on this car I was interested to see what they looked like!! It's a bummer you gotta deal with this bro, hopefully AM will make it right for you though man and get you some wheels!!


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#171 ·
I'd still get in touch with Alex and see if there is anything he can do. I've seen him fix issues before when the phone reps basically said to go pound sand.


As far as another vendor... You can get a 6% discount code for LRS if you are a Corral forum member. If not then Summit or Jegs. I have never ever had an issue with Jegs and the one time I had a problem with Summit (actually FedEx shipping a Summit order) they overnighted me the part that got lost no questions asked and I had it 10:30 the next morning on my doorstep. IMO, this is the policy AM should have for order issues where it is their fault.
 
#172 ·
I beleive so. They offered me a "deal" on another wheel. But then listed iff all the wheels that couldnt be in this deal. None of which I remotely want either. 5 out of 6 reps now, have said the wheel I ordered they dont have will be back in stock at some point, 1 said they discontinued them. Who knows.

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#173 ·
Wow man. I'm really feeling for ya. From what you've said it sounds like you're getting the absolute largest end of the shaft right now.

I would contact AM and ask to speak directly with a customer service supervisor or someone above the typical sales rep position. They should be able to view the entire paper trail from this order as well as the communication records associated with the order number.
I would be very blunt in reminding that individual first and foremost that they made an error when processing the order. They are at fault, and that if the order was processed correctly these conversations would not even be warranted.

Obviously we are all human, and mistakes are made, but appropriately rectifying a problem created internally is the biggest step a retail vendor can take to continue and better customer relations imo.

A properly trained and instinctive supervisor will realize this and go beyond to make things right.

If they don't, or not to your level of satisfaction (which has to be realistic btw), then return the wheels, get your money back and take your business elsewhere.

Just my 0.02...
 
#177 ·
Thanks. Youre right. That is why I was confused why no one would step up to help when I called like they usually do. I dont love being a squeaky wheel, but in some cases I guess you have to be. I usually just give up on things like this due to frustration and when I work 60 hrs a week or more, I dont like wasting my time on calls, arguing, etc.

But all is well as of right now thanks to Alex. Im confident that when I get the wheels on Monday they will be silver.

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#174 ·
Well, I may have to eat crow but that is fine with me at this point. Alex and another customer service rep I emailed yesterday were able to get in touch with the warehouse (an actual person!) And have them go through the boxes of the MMD 18x10 wheels. They were able to find them in the silver! They both confirmed for me that the boxes were opened and the color is correct. The issue was the label on the boxes being wrong like I said before. The phone reps just didnt have the means or know how to accomplish this or had limited info on the issue. The one told me they didnt have any silver or black at all may have been given incorrect info seeing how this was a pretty good sized "glitch" for them, this rep was correct that these wheels have been discontinued for AM. They still have some of the silvers left apparently. Im grateful that Alex was able to take this issue and have it resolved quickly. Great service like what Alex is able to provide is priceless to me. He has definitely saved a customer. Without him I never would have been able to get this figured out and would have been SOL. If anything I want to thank AM for hiring an outstanding associate like Alex.

Anyway I will have my fingers crossed, their supposed to ship in Monday. Just wanted to update what the status was on this.

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#176 ·
That he is. Still thinking about it, Im impressed. At my job I handle a lot of situations like this one and I know how hard it is to make things right and sometimes you just can't do what it is the customer is requesting; issue or not, but if you work hard enough for someone you can usually make things work out to a favorable outcome. I appreciate it when a company or a representative from that company does everything they can to make you happy, it doesnt happen often anymore unfortunately. It feels good to be empowered to take care of customers, and I realize that not all companies give that to their employees. Anyway, again I owe Alex a big THANK YOU!! Thank you for going above and beyond, and exceeding my expectations of customer service through a difficult situation.

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