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Old 10-20-2019, 10:32 AM   #1
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AVOID ManTrans in Florida

Good Day All:

As is often quoted, “Enter at your own risk”. Do NOT send your transmission to ManTrans (www.ManTrans.net or www.ManTrans.com) in Tallahassee, Florida.

After speaking with Cindy Allen of ManTrans, I sent them a 65K mile ZF 5-speed transmission for a rebuild just to make sure it was new before installing. My American Express card was billed immediately. The transmission was delivered to their facility May 28, 2019 for what was supposed to be a 2-3 week rebuild. As you can guess, it’s now mid-October 2019 and no transmission.

The ongoing saga:
• We need one bearing to finish the rebuild (July 2, 2019)
• The transmission is completed and needs to be run on the dyno (August 8, 2019)
• I’m not sure what’s going on with it. I’ll call you back (July – October 2019)
• Transmission is finished and ready to go on the dyno today (September 9, 2019)
• Owner Darrell Moore ([email protected]) tells me they need a bearing and a synchro (September 23, 2019)
• Owner hung up on me after I asked them to ship the transmission back to me. Long, excuse filled e-mail from owner in response to my e-mail. Taking synchro from core they have in house (September 26, 2019)
• October 1, 2019 e-mail inquiry to the owner with response: “Builder out today, I’m getting with him now to confirm”. Of course, no response three days later.
• October 7, 2019 owner says transmission shipping 10/8 or 10/9/19 after dyno run. They will send me the video of the dyno.
• October 9, 2019 “Builder out with death in family. If it doesn’t ship today. I guarantee it will tomorrow”
• October 15, 2019 phoned and left a message as well as e-mail. No bill of lading so obviously transmission isn’t done and hasn’t shipped.

I’ve contacted American Express to dispute the charge, but since it’s past 60 days, they’ve no guarantee. I’m writing off the ZF transmission costs as part of my ongoing adult education.

Call this my mistake for at least not checking the Better Business Bureau. I don’t usually put much stock in the BBB, but I’ve never seen a “F” rating.

https://www.bbb.org/us/fl/tallahasse...0403-160444139

Many of us have had similar issues with other vendors. This is my experience with ManTrans. You may want to avoid them.

God knows in what condition the ZF will be returned, if it comes back at all.

Feff
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Old 10-20-2019, 11:03 AM   #2
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I would have been concerned about them using an old synchro, taken out of one of their cores, to rebuild your transmission.
And if they have a bunch of cores laying around, why not rebuild some of them so that they can do transmission exchanges, and speed up the process.

The reliability of most automotive businesses is fluid. What may have been a reliable company one year, can be a disappointment the next year. For numerous reasons.
I don't like to do business with any shop that is beyond reasonable driving distance, which would prevent me from showing up one day for a "Come to Jesus meeting".

Sorry about your experience Feff...
Hopefully you will at least get your transmission back.
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Old 10-21-2019, 02:23 PM   #3
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I bought a built motor many years ago for my Mach1 and the company went out of business before it was finished. Thankfully my credit card was reimbursed. I was sweating it out though for a while.
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Old 10-21-2019, 07:34 PM   #4
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Old 10-22-2019, 11:24 AM   #5
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Exact same post over in the 3G Eclipse forum I used to belong to. You sure are getting the word out...lol
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