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Discussion Starter #1
Just received my tuner from Steeda and when I go to load the custom file its reads Error 1002-Can't open file. What's up with that? Of course, Steeda is closed today and I just installed the Steeda CAI and scared to even start my ride.
 

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Just received my tuner from Steeda and when I go to load the custom file its reads Error 1002-Can't open file. What's up with that? Of course, Steeda is closed today and I just installed the Steeda CAI and scared to even start my ride.
Hi! Unfortunately I can't help you with your Steeda but, SteedaJohn can as well as many other members here. I just thought I'd give you his name though. But hang tight, I'm sure someone here can help you!
 

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So here is some options, did you pull the stock tune file from your car yet, did you update your tuner online, is it pre loaded or were they going to email you your tune, try those things and let me know if any of it works.
 

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Discussion Starter #5
Well I thought the tuner was going to be Pre-loaded from Steeda. And I thought the stock files were stored during initial programming.
I looked on the disc that came with it and see no custom files installed.
 

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What tuner do you have then SCT or Diablo? I have never heard of sending a disc with the tuner but they usually email them because they need the strategy for the computer, so then you don't have any tunes then?
 

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Yeah that's what I have too. I'm just curious why they didn't email you the custom tune?
 

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Discussion Starter #9
I just wish I knew for sure that they didn't send me any tunes preloaded. What's weird is this... I talked with Steeda on Thursday morning and told them all the info and what tunes I wanted and he said it would be about 48 hrs before they would be able to ship out the tuner but by 9:00 Thursday night I had a shipment confirmation. So I am thinking I didn't get a tune loaded. Any thoughts? Do most tuner come preloaded?
 

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It depends on the company, I get my tunes through Brenspeed. I haven't really dealt with steeda too much. I would call tomorrow and find out what happened because they should have preloaded the tunes when you order for the first time for your tune. Did they take your strategy from your computer?
 

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Discussion Starter #11
I looked at a video on YouTube for a comparison

image-2843030645.jpg

and I am not even given an option to select which which tune I would like to run so I am 100% sure I have no tunes on this tuner. So disappointed:-(! I wanted to so run the piss out my ride today.
 

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nitrous2v said:
I looked at a video on YouTube for a comparison

and I am not even given an option to select which which tune I would like to run so I am 100% sure I have no tunes on this tuner. So disappointed:-(! I wanted to so run the piss out my ride today.
Damn that sucks man but make sure you call them and let them know you aren't happy about that, they should have had the tune on the programmer! Well I'm sure they will fix it tomorrow but as for today its in the books
 

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If they forgot to add/send the custom tunes, you Should still be able to use the strategy tune that comes with all SCT 3015s.

You can load that and set parameters like octane and cold air intake.

At least this way you don't have to pull the steeda CAI off until they fix the custom tune situation.

Good luck.
 

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Discussion Starter #14
Mine is a SCT 3000.

---------- Post added at 07:11 PM ---------- Previous post was at 07:09 PM ----------

Mine tuner is a SCT 3000
 

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Wow. Odd that is what they are selling. That sucks. Same price as the 3015 but doesn't have the ability to use the "strategy" tunes provided by SCT.

SORRY TO HEAR THAT. Might check SCT site. Perhaps a firmware upgrade may allow use of theirs?

Otherwise you have 2 options. 1) go back to stock airbox. 2) wait for steeda to send you the tunes.

Good luck!
 

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Nitrous2V,

We apologize for the inconvenience that you have encountered. I have sent a note to Gus and I am awaiting his feedback. He handles all of the tuning and I can't be for certain what the trouble is.

Please email me at [email protected] so that I can provide your information to Gus.

Look forward to hearing from you.

Best Regards,

TJ
 

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Discussion Starter #19
Just talked with Sal at Steeda and he was super supportive!! I gave him the tuner serial number and some strategy number from the PCM and he is going to push a rush on my tunes and email them to me.
Thanks Steeda for the support this morning!! Maybe I will be able to sleep tonight :)
 

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Yeah Sal is a pretty good guy he handled the repair of my tri ax shifter. It's the only steeda part on my car lol but yeah I'm glad they are working hard to please the customer!!!
 
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