I ordered a padded leather console cover from them last year. It took a long time to come in but eventually it did arrive (the day I wrote them a concerning email..ha!) They're based in Poland so getting through customs may be the cause for long shipping times. The only bad I can lay on them is they did say "send us a pic of you with your installed Redline product and we'll send you a $10 rebate check", which never came. It's been over 6 months since I sent them that pic and I've never received the rebate. Pretty much figured they're barely staying alive as a company. They used to sell through American Muscle but I believe AM dumped them due to so many complaints. Long shipping times and I would imagine problems such as what you've encountered are probably the main reasons for their "we ain't refunding sh*t" attitude.